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Newtown Square, PA

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Secrets Royal Beach Punta Cana

3.3 (4 reviews)
Open • Open 24 hours

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AC Hotel Newtown Square - Friday, July 24, 2026

AC Hotel Newtown Square

3.0(3 reviews)
0.3 mi

Had an excellent stay at this hotel while in the area for a work meeting. It was very clean, quiet…read moreand all staff were very pleasant. Perfect location, as well. Would definitely stay here again.

I am writing to express my disappointment regarding my stay and the treatment my family and I…read morereceived during check-in and throughout the evening of August 28. I am an Asian guest, and during my interactions with the front desk, I felt unwelcome and treated differently from other guests. I observed staff greeting other guests with smiles and offering umbrellas, while my interactions felt rushed and impersonal. At check-in, before I had the opportunity to ask about breakfast options, the front desk agent immediately informed me that I would need to pay for breakfast. As a Marriott Titanium elite member, I was offered 500 bonus points as my welcome gift, but the agent did not explain the available food and beverage credit or other welcome benefits until I specifically asked. The entire check-in process felt hurried, including the directions to the elevators, and I did not feel like a valued guest. After entering our room, my children and I were excited to begin our stay. While moving the chairs slightly to sit at the table, we accidentally dropped a water bottle on the floor. Within approximately 15 seconds of entering the room, I received a phone call reporting a noise complaint. My younger child became very upset and cried for about 10 minutes. To help calm the situation, I took both children outside to the car to retrieve additional belongings. When I returned to the room, I was preparing to take a shower when another staff member informed me there had been another noise complaint. Shortly afterward, the same front desk employee knocked on my door very loudly and continuously for more than 10 seconds. I opened the door and calmly explained the situation. Despite this, I was warned that if there were another complaint, my family would be required to leave the hotel. At that time, there was no noise coming from our room while the staff member was standing outside. I do not believe there was any effort to investigate whether the complaints were accurate before threatening to evict my family. I even suggested moving to another room if it would resolve the situation. Initially, I was told the hotel was overbooked. However, I was able to see multiple rooms still available for booking online, including both two-bed rooms and king rooms. The explanation then changed, and I was told that the guest making the complaint did not want to move instead. As a result of these repeated warnings, my children became anxious for the rest of the evening. They were afraid that even accidentally dropping a phone or making normal family noises would result in us being removed from the hotel. This created an extremely stressful environment rather than the comfortable stay we expected. During our conversation, the front desk employee repeatedly stated that it was "company policy" to require guests to leave after three noise complaints, mentioning this policy several times. However, I do not believe the hotel made any reasonable effort to verify whether we were actually creating excessive noise before issuing these warnings. When I requested the employee's name and business card, she initially refused to provide them. I was only able to obtain a business card after requesting assistance from another staff member. Overall, I found the service to be unprofessional, discourteous, and lacking empathy. Most concerning, I left with the impression that my family was not treated with the same level of respect and hospitality that I observed being extended to other guests. Whether intentional or not, the experience made us feel unwelcome. I respectfully request that hotel management investigate this incident, review any available records or security footage, and address how this situation was handled. I also hope the hotel will reinforce the importance of treating every guest with professionalism, respect, and consistency regardless of their background. Unfortunately, based on this experience, I cannot recommend this hotel unless meaningful improvements are made to its customer service and guest relations.

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AC Hotel Newtown Square - Friday, July 24, 2026

Friday, July 24, 2026

AC Hotel Newtown Square - Friday, July 24, 2026

Friday, July 24, 2026

AC Hotel Newtown Square - Friday, July 24, 2026

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Friday, July 24, 2026

The Inn at Swarthmore - Art throughout hotel

The Inn at Swarthmore

3.7(48 reviews)
6.5 mi
•$$

Decided to stay in town after visiting friends. My stay was comfortable at a beautifully run and…read moremaintained hotel. Free parking is plentiful out back. Nice access to either the campus or the town. The lady at the front desk at checkin was very helpful. Sorry forgot her name. The Bar/restaurant was great. Good bartender, i think her name was Zoey? She made a good martini and she was fast and efficient. The TV's were tuned to the game and people were happy. Might be a nice place to watch World Cup events. A piano player added to the fun and relaxing vibe.

It pains me greatly to downgrade the Inn from its previously lofty perch as the near-perfect…read moreno-fuss hotel to merely adequate, and at the price, not such a great deal anymore. What confused me during our stay was we had two rooms, one an accessible room on the third floor, and the other a queen double on the second. I have stayed in both these areas before. The accessible room seemed unchanged. The second floor was very odd. First off, the fantastic soundproofing seems to have vanished -- at least, inside the hotel. The outside is still inaudible, as it was built to shield guests from the sounds of trains. But inside? I could hear our neighbors talk, I could hear their alarms, I could hear the elevator ding and the machinery (it was four doors down, so not that close). There were odd sounds from machinery in the walls and the HVAC systems I don't remember. Then we had a weekend with basically no hot water and no water pressure. Oh, the water trickled out, but it did so at a very tepid temperature and with less pressure than even any water-restricted California shower I've ever seen. I've never ever had such a problem here before. Then a local friend said they'd had renovations and added capacity. Did they -- gut the rooms and subdivide? That would account for the fact the room seemed smaller than I remembered; it would account for having lost the internal soundproofing but not the external, if they did a terrible job at the renovation; and perhaps they didn't bother to upgrade the floor hot water heater (our family member in the accessible room on the third floor did not seem to have this problem), or the plumbing capacity, and what we were getting was water at low pressure after everybody else on the floor had used it. (Although I had the same problem the middle of the day Saturday as I did Saturday and Sunday morning). I won't hold the pathetic EV charger situation against the Inn per se, since it apparently is a college problem: the chargers are limited to four hours! At a slow level 2 J-1772, this meant we got about 15% charge a day. This is ludicrous. I am willing to pay for the charge (the four hours a day is free) if I can, you know, actually charge the car. Limiting it to four hours on the basis of demand is pointless; all the spots were filled on Friday, and none of them charging, because it turns out they were all occupied by staff members of the college who went home at the end of the day and occupied the spot for eight hours, charging only four. The college's commitment to EVs seems -- I can't use a word that expresses this properly. Inconsistent with its avowed Zero by 2035 goals. (All the chargers on campus are the same, and there aren't that many of them, plus you can't use them if you're a visitor, anyway.) The location is perfect if you are visiting the college, but there's a lot going wrong here right now and I'm very, very disappointed. The staff are still extremely nice (especially housekeeping) so I can't downgrade it all the way, but this is worse than the Hampton Inn in Media now, for half again as much each night. There's only so much I'm willing to pay for location.

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The Inn at Swarthmore - Floor-Ceiling windows, Closet space

Floor-Ceiling windows, Closet space

The Inn at Swarthmore - Bathroom

Bathroom

The Inn at Swarthmore - Lobby with lots of sunlight.

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Lobby with lots of sunlight.

The Inn at Villanova University

The Inn at Villanova University

4.4(12 reviews)
4.8 mi
•$$$

My family of 4 stayed at the Inn at Villanova University on the way home from a road trip…read more We were greeted by a very enthusiastic and welcoming concierge who filled us in on everything we needed about the hotel before checking us in. We were told that there was a gym and a game room on the second floor as well as some outdoor activities, but we didn't get a chance to check them out because we were only there for one night. Our room was on the first floor, so it was easy to transport our luggage from our car to our room. Our bedroom had 2 queen beds, a large desk/counter space, and a bathroom with a tub/shower. We all enjoyed the Villanova-themed decorations in the room. There were several charging ports throughout the room, which was helpful because all 4 of us needed to charge our phones overnight. The bathroom was clean and tidy, and stocked with all the essentials. We ran out of toothpaste, but luckily the concierge provided us with some travel-sized toothpaste free of charge. The water pressure in the shower was nice, but the shampoo and conditioner made everyone's hair feel greasy. We had no problems with our beds, but there were a couple issues with the rest of the bedroom. For some reason, there was a wet patch of carpet near the desk that was there before we even moved in. Also, there are no overhead light fixtures, so we could only get light from the backlit headboards on the bed or the bedside lamps (I did like that you could dim the lights on the lamp, though). Finally, the TV kept losing signal and we could only reach 3 channels. Overall, the Inn at Villanova provided a good 1-night experience for my family, but I think I would choose to stay somewhere else if I was planning on being in that area longer.

What a great spot! We had a party to attend in the evening for the Aston Martin Car Group and…read morestayed overnight. Ryan greeted us with a friendly, warm smile and provided us with info on the area. Because we arrived early we had a drink at the bar and enjoyed a conversation with Patty who was so kind and personable. Once we walked to the party at the gorgeous Montrose Mansion (which is attached to the Inn) we had a fabulous time. The following team members went over and above to ensure a good time: Bruce Mullen, Dean, Brie, Amir, Justin, Mel and BJ. Attention to detail and smiles overflowed by these individuals. We were treated with "over and above" hospitality. Oh, and how can I forget.....the almond croissants at the bar/cafe. They are totally worth every calorie. Thank you to everyone who made sure we had a memorable time!

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The Inn at Villanova University - The INN

The INN

The Inn at Villanova University
The Inn at Villanova University - Room 411

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Room 411

The Radnor Hotel - Superior Suite

The Radnor Hotel

3.6(175 reviews)
4.1 mi
•$$$

I was visiting my grandson and was lucky to find this hotel after trying to stay at the Bryn Mawr…read moreInn and Suites. The owner of Bryn Mawr Inn and Suites never returned my calls which was odd and frustrating. But I found The Radnor Hotel which was more affordable and comfortable. So glad I found this place instead. Staff was friendly, accommodating, and kind which is more than I can say for Bryn Mawr Inn and Suites.

tomer Service Shout Out to Jean, Johnny, and Doreen of the Radnor Hotel in Saint Davids,…read morePennsylvania. On May 8, 2026, my husband and I had lodgings for an overnight stay after attending a family wedding. Our accommodation was clean, noise level was quiet, and hotel was clean and modern. The restaurant housed the after-wedding party which consisted of french fries, chicken tenders, various egg rolls, and dessert; all of which was very good. I would recommend staying here based on the above, but the outstanding customer service support raised it to another level. Here's my story. We live in New Jersey, roughly 2 1/2 hours away. At approximately 2:30 in the afternoon my husband received a call from the hotel telling him I had left my pocketbook in the safe. Anyone who has done this before knows the sinking feeling of leaving behind a wallet filled with credit cards, driver's license, medical insurance cards, and cash. Since it was a Saturday, hotel management agreed to send it overnight via FedEx on Monday; I was asked to call to confirm delivery. On Monday I spoke with Jean (at the front desk) and explained the reason for my call. I informed her that I hadn't verified the contents of my pocketbook and asked if she could do this before shipment. Once Jean located the package whereabouts, she had to ensure the front desk had coverage. She retrieved the package which had been prepared for mailing, unsealed it and confirmed its contents. Jean then informed me it would be driven to the FedEx office for shipment. Thank you Jean for staying positive and patient with me. Later that day, I missed a call from the manager, Johnny. His voice mail said that our credit card was declined (human error) and asked that I provide another. His message also gave detailed shipment options and costs. Johnny returned to the hotel. I called back shortly after with another credit card. The package was driven back again, and the credit card transaction was approved. In speaking with Johnny, I asked who found my pocketbook as I wanted to thank the individual. He informed me that it is hotel protocol to have a manager check the vacated rooms to see if guests have left any personal belongings behind. The manager's name is Doreen; however, we never had the pleasure of a conversation. Thank you Johnny for your persistence in getting my pocketbook to me. Thank you Doreen for your honesty and ensuring my pocketbook was turned in to hotel management. To conclude, I applaud the honesty, willingness to assist, and patience of Doreen, Jean, and Johnny. I hope the home office, which I will contact, will take note of their commitment to providing the Radnor Hotel's guests with outstanding service and to a very happy ending to what could have been a sad story. Sincerely, Marie J.

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The Radnor Hotel - Superior Suite

Superior Suite

The Radnor Hotel - Superior King

Superior King

The Radnor Hotel - Deluxe Suite

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Deluxe Suite

Secrets Royal Beach Punta Cana - resorts - Updated October 2026

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