Recently bought an Explorer from Whaling City Ford. The entire staff was extremely courteous,…read moreknowledgeable of the product, helpful, non-pressured. Worked with Romeyn Murphy. Excellent salesperson, friendly, accommodating in every way. Very good experience.

Non communicative and unsupported excess charges. Note that they are not BBB acreddited and have a…read moreD- rating for failure to respond to multiple complaints filed about Whaling City Mazda.

Been going here for years, and service has been wildly inconsistent, but maybe that's the norm with…read moredealerships, even one as well equipped as this one. Routine maintenance has been fast and efficient, even including a car wash. A recent visit for a bearing issue, while initially met with polite skepticism, was handled quickly and without any issues with my extended warrantee. Then came my GPS issues where the unit would intermittently lose its location: four visits later, and requiring me to needlessly update the map database, they finally did replace the unit, but then didn't update the map. (which, on this model/year subaru, is a real pain at best). So aggravating as this may have been, they do stand by their work, and routinely do a fairly thorough inspection without trying to upsell any unnecessary work. I will certainly continue to use them for all warrantee work.

DO NOT BUY A CAR HERE!!!!! Bought a used car that I assume…read morewas a trade in. Because it wasn't a Subaru. Sales person told me they JUST got it. So I assume they didn't do their due diligence. Especially when service department and sales keep telling me they don't have the equipment to properly check if my car is working.BECAUSE THEY ARE SUBARU NOT HONDA. So how could they know they didn't sell me a car with Transmission ISSUES! I brought my car in within the 60 day warranty they give you. Simply because the car would shudder in a low gear. Service department told me all they could do was preform a transmission fluid service. Because again they are Subaru NOT HONDA. The shuddering went away but only to find out 6 months later... The torque converter was toast and wiped out my transmission. Now they're bouncing me back and forth from the service to sales department. Not wanting to deal with me and blaming the other department.

Bought a used Audi Q7 and was treated like I was buying a brand new Audi. Picked up the car from…read morethe showroom, complete with a red bow. The entire experience was easy, pleasant and so professional. I did bring the car back with a noise I was questioning, not only did they take care of it at no charge, they washed/vacuumed my car. Every experience has been amazing and a class act.

Bought a new 2025 Audi A-5 from the dealership. Frank Picardi and GM Tony Garofalo were outstanding…read morein helping us find and quickly prep the exact vehicle we were looking for. The customer experience was top drawer, both friendly, fair, and helpful in getting acclimated to the new touch screen MMI infotainment system in the car. I would highly recommend the dealership and these individuals for their client-centric demeanor and approach.

Terrible experience and a total waste of time. I was told for several days that they were waiting…read moreto hear back from Toyota Financial, but I was later informed that the application had not been submitted because a deposit was required first. I would have provided the deposit earlier if that requirement had been communicated. Update: Their response below is purely damage control. They were given every opportunity.

Professional salespeople and transparent pricing. Very clean facilities and well maintained. Owner…read moreactive in day to day operations which is a positive. Highly recommend Girard in New London.

I went in needing new brake pads on all 4 tires. I was told all 4 were replaced and charged for it,…read moreeven though he couldn't figure out how to turn the brake warning light off. A few months later I take the car to a dealership to fix the warning light, and they alert me that only the rear brakes were replaced. So I was lied to, overcharged, and driving all summer on bad brake pads.

Ok, this auto body shop gets 5 stars for excellent marketing. Their sign literally says "a female…read morefriendly facility". And you know what? They live up to that! Super friendly, super informative and not condescending in the least. Like, I don't know shit about cars, but the mechanic didn't remind me how much I don't know. He spoke to me in such a polite way. I'll totally be bringing my car back here. For once I didn't feel swindled or taken advantage of at an auto body shop!

Fast and friendly service. Thank you Timmy for always…read morekeeping our cars maintenance and safety your priority. It is very much appreciated.

Had to update my review. Keeping 5 stars, but wanted to make a comment about those extended…read morewarranties! Yes, I bought one for my last car (new in 2014). Knew that we would be keeping it for awhile. So I paid the finance folks to get that dreaded extended warranty that you almost never use. Well, we had an issue that came up lately and repair would be a few thousand to fix. Luckily we had the warranty and all we will pay is the deductable. Was very surprised that the Service Department had our warranty on file. Of course I still had the original paperwork when I bought the car, including the warranty. As that is the type of person I am, keeping all those papers. Making me rethink my idea on extended warranties. I did not buy one for my latest new car from last year. But will consider it. Just thought I would share for all of you and us that get those phone calls asking about your cars extended warranties!

Great place. Too bad GM did not treat Saab as well as the Chinese treat Volvo…read more They took care of me hoping I would buy from them.

I brought a car from them and the service I received was amazing I would recommend Town Hill to…read moreanyone I know looking for a vehicle J.Urbani

Awful!!! Bought a car for my son and had to take it back in to them for check engine issues 4 times…read morein 2 months... and a failed emissions test... each time giving up my car to him for days at a time. After the last failed fix resulted in a collision they swapped the car out.... and guess what, within a few weeks a check engine light comes on. I let them know and the reply I got was (direct quote) "You can bring it in and I'll let you know how much it will cost" My experience.... avoid if you care at all about safety, quality, or money

This review is for the Colonial Hyundai Sales department, formerly known as MJ Sullivan Sales. I…read morewas shopping for a new car and after going back and forth via text and email and feeling comfortable with the out the door price, I set up a test drive and initial meet with the sales team. Now before this I seemed to have been handed off between four different people ranging from Internet sales to sales and sales manager. I didn't care who showed me the car as long as I was able to test drive it. Received several texts and email reminders about the test drive. Took time off to make the appointment but when I showed up the main person I was dealing with seemed to be busy with another customer. They had me go to a new sales guys who very recently had joined their Hyundai team. He came from a different dealer and a different car company so I was a little critical on if he would be about to answer my questions. Sure enough I seemed to know more about the vehicle than he did. AND for the test drive he told me due to insurance purposes we could only make right turns. I looked at him and asked what about Highway driving and he said no. I voiced my displeasure in that as I needed to see how the car performed on the highway. Just about that time the other guy showed up and said that yes we can go on the highway. Now before we started to drive I wanted to know about some features on the dash such as the camera. New guy didn't know, the other guy showed and didn't know but said he'd look it up but wanted me to leave for the drive. Got the impression they wanted to rush me out on the test drive. Oh, so before I showed up and in all my correspondence with them I referenced a specific vehicle by number. When the new guy went to pull the car around (should have been ready when we got there) he couldn't find the car. Took him at least ten minutes of looking. When he pulled it up it wasn't ready to be shown. Still had all the plastic on the seats and boxes in the back. I was disappointed as I wanted to check out the third row seat but couldn't because they hadn't set the car up. Other salesman shows up and takes boxes out of the back and has me look but it was rushed, so much so I forgot to sit in the third row seat as that was one thing I wanted to do. Overall probably the worst experience I have had on seeing a Vehicle I wanted to buy. Complained later that night to the manager. Listed what went wrong, but the price was good and I wanted the car so the lower part of my email talked about a couple more questions and coming back to the dealership in a few days to perhaps finalize the deal. Appears manager only read the first few sentences of the email and not the bottom part where I was going to come in. So needless to say, I kept looking and found a more hospitable and friendly dealership with the same vehicle and at a lower price. So I purchased from them.

I had an awful experience with my 2022 Palisade at this dealership (Colonial/MJ Sullivan). They…read morequoted me one amount to make a key, and then charged a completely different amount (hundreds of dollars more). The worst part was the manager, Paul, who said I was lying and was never told the amount that I was told (which is insanity). I've never been so offended! Not to mention they charged over $100 for an oil change, they weren't able to do my seatbelt recall at the first visit, and their customer service is just the worst. Definitely go elsewhere!

I found the dealership to be professional. The experience was polite, hands on, and accommodating…read more I will be highly recommending Ocean Honda.

WARNING TO POTENTIAL BUYERS -- Ocean Honda Group, Groton, Connecticut…read more I do not usually write reviews, positive or negative, but my family is dealing with a serious situation that others should know about. Using the Navy Federal TrueCar buying service, I referred a close family member to Ocean Honda Group in Groton, Connecticut, because I believed purchasing from a reputable dealership would be safer than buying from a wholesale dealer. Unfortunately, that belief turned out to be misplaced. In February 2026, my family member visited the dealership to view and test-drive a dark gray metallic Honda CR-V that had been advertised through the buying service as a 2022 model. She test-drove that specific vehicle and agreed to purchase that same vehicle based on the dealership's representation that it was a 2022 Honda CR-V. It was only later, in April 2026, after she had already made one payment and was approaching a second, that the dealership informed her the vehicle she had been driving was actually a 2020 Honda CR-V, while her purchase agreement listed a 2022 Honda CR-V. In other words, the vehicle she test-drove, agreed to purchase, and took delivery of was the 2020 Honda CR-V from the very beginning, but it had been presented and sold to her as a 2022 model. To be clear, this was the same vehicle the dealership delivered to her, registered, and placed license plates on. The dealership asked that the vehicle be returned so they could "remedy the situation." When we brought it back, the manager informed us they were waiting for the vehicle matching her contract VIN to be returned by another buyer. We asked how such a serious error could have happened, but no clear explanation was provided. Now, several days later, they are still waiting to recover the correct vehicle. Nearly three months after purchase, and after making payments, my family member is now without a car while this situation remains unresolved. The explanation given was that the two vehicle colors were "so close you couldn't tell the difference." That was difficult to accept, since one vehicle is silver and the other is dark gray. This experience raises serious concerns about inventory control, paperwork accuracy, and customer service. My advice to anyone considering purchasing from this dealership: Verify that the VIN on the vehicle matches all paperwork before signing. Confirm that the VIN matches your insurance and registration documents. Review every dealership document carefully. Do not assume everything has been verified correctly. Their advertising emphasizes trust, but trust must be supported by accuracy, accountability, and proper handling of mistakes. Based on this experience, I would not refer friends or family members to this dealership again.