My friend and I had a comedically negative experience here last night. Have you ever gone to an…read moreestablishment and felt like you must have missed the sign on the door that had a picture of your face on it that read "DO NOT SERVE"? Because that's essentially how we were treated by our server. She was an older woman with brow hair and the coldest demeanor I have ever encountered in a brewery or restaurant setting.
It took fifteen minutes to get menus and another twenty minutes until I got up and just went straight to the bar to order our drinks and food. I know--at that point we should have left, but we have been here before and enjoyed the beer. We tried to politely get her attention several times, and I swear each time she would zoom right by us or even take a totally different path among tables. Like I said, I took my business straight up to the bar and the bartender was super sweet and put our order in and brought our drinks in a couple of minutes. The OG waitress came back with the food order and slammed some napkins down on the table and trotted off. My friend and I both just stared at each other and laughed. We were sitting at a communal table alongside a couple and the gentleman said, "She's got a gentle touch, doesn't she?" We had a good laugh, but the couple confirmed that this had been the vibe since they arrived a half hour before us. In that respect, I guess the OG waitress helped to build community last night, leaving us not to wonder, "Did we do something wrong," but rather, "Woof, wonder what's wrong in her world." It didn't last long though. She stopped by once at last call to which my friend immediately declined. The OG waitress then brought the checks for both parties, though oddly, she collected the couples next to us and the folks behind us, but not ours. We watched the couple leave and the table behind us, and again, we watched the OG waitress totally avoid eye contact and literally clear half our table and surrounding trash, but seemed to be adamant about not taking our cards to process.
So again, we traveled to the bar to settle up and leave. The OG waitress came up and was talking to the bartender and clearly stated, "Next time, I'm not doing this. I'm going to be behind the bar and you're gonna be running the floor." Boy, we do love a lack of accountability and a poor team player!
In regard to the beer, I ordered the Cape House, which was OK and my friend ordered the Vanilla Cream Madagascar which she really did enjoy. We ordered wings and queso. The wings were super dry and came with what was a low quality, store bought blue cheese dip. The queso cheese was really disappointing--it had a pleasant kick to it, but it also had a grainy texture. The tortilla chips that came with the queso were stale!
Unfortunately, I will be back here as they also charged my card TWICE last night. Wish me luck!