Avoid this business. HELP BUILD THE CASE: If you have…read moreexperienced this, please report it immediately to the following agencies. High report volume is what forces regulators to take action against repeat offenders: FTC: ReportFraud.ftc.gov CFPB: ConsumerFinance.gov/complaint State Attorney General: OAG.state.va.us BBB: BBB.org/file-a-complaint I paid $5,500 in Jan 2025 for training that failed to meet advertised results. Despite the trainer claiming my dog's condition was "immaculate," he was returned matted and had to be shaved. Worse, the business claimed he was 8.4 lbs, but my vet recorded him at only 6.8 lbs immediately after--a dangerous discrepancy. A refund was refused despite the poor care, and he was dishonest with my bank, Navy Federal.

Great training provided.... So good that I just hit a new puppy and already booked Dean again!!!read more

We currently have a an 8 month old red nose pit bull that is very hyper and to be honest just out…read moreof control. I have a small child in my house and decided that if we were to keep the dog we had to get a dog trainer in the home to correct some of his behaviors. My husband searched around on Craigslist and decided on Travis. When Travis arrived to our home he was very professional and prepared to immediately begin working. Within the first few minutes of Travis interacting with our dog we noticed a change in behavior. Clearly we were not interacting with him properly which is part of the problem. After the first lesson my dog was coming on command to his name and learning self control. After our second lesson he was learning not to bother my small child as he played nearby. We have 4 more lessons in our package but as of now we are definitely satisfied with the progress the dog is making.

Travis is an amazing dog trainer. He reshaped our Great Danes behavior when it came to leach…read morewalking and listening. We have been to Care A Lot's training for their puppy training and it did nothing for our dog. Travis came to our house and sets up a personalized training program for what our dog needed. I highly recommend Travis!!!

Yes, we would definitely hire Diana to work with us again. We had a great training experience over…read morethe course of about 6 months. Our dog (now 3 years old) was roughly 5 months old when we began our training...ours and our pup's. Even though we've had pets before, each animal/situation is unique. We very were grateful for Diana's expert advice, positive training approach and encouragement along the way. Thank you for teaching us things that worked fast and long term. And for helping us navigate the puppy stage with confidence.

Diana has helped us integrate a puppy into our home that includes two older dogs who did not ask…read morefor a puppy. She's training us to be better dog parents! We love that she comes to our home for training sessions. Our puppy is so smart! Our trainer is so smart!!

My complaint is with the process, I did the 30-minute assessment via zoom which took only 10…read moreminutes (-$25 fee). Questions were asked about my dog who was just a puppy at the time. There wasn't much discussion online and I agreed to the in-person meeting in Norfolk (I can't remember the trainer's name but I assume they used her for their sign). I wasn't aware of the ($150 hr training fee) and did the assessment. The assessment was roughly 30 questions about how I interact with my dog daily. Things like, what's my daily activity level? They were questions that seemed open-ended and expected long answers. During the assessment there was zero training with the dog, just me answering questions about my dog. It didn't take an hour at all (30 minutes max) and some of that was me being presented with different training packages. I was offered 1-year packages ranging from 3-5 thousand dollars -- I declined. So then I was told about the $150 assessment fee and I was puzzled. I said it was only 30 minutes, in which she said I could pay half. So I paid $75 for a 30-minute question session about my dog. I wasn't sure if this was a common practice so I just went ahead and paid it. This was a complete waste of time and I hope to warn others so they don't make a similar mistake as well.

Where do I start... I contacted this agency to have my dog…read moretrained as a service dog. About a month went by and I was told by a trainer that she no longer worked for the company and she would set me up with another trainer...that never happened. I emailed a few weeks later and was told by the owner's husband? son? that his mother (the head trainer) would contact me. We scheduled an introductory zoom meeting, which was $25 and mostly listened to the trainer talk about herself before asking about my dog. I should have listened to my gut instead. We scheduled a $200 evaluation which I paid for ahead of time. Training day rolled around and I realized I didn't have a direct way to contact her and she wasn't answering her emails, so I emailed her husband (business partner? ) but received a reply from her stating she would be conducting the training at my home. About 30 minutes before the training, I received a text message from her husband saying she was running late and considering it was already late in the day, I asked if we could reschedule and if I could have the trainer's (his wife's) contact information. He told me that was not possible and that he would have to wait to get her approval. I told him I felt really uncomfortable with the situation and would like to be refunded as well. He said he would have to wait for her approval for the refund as well. I ended up having to dispute the transaction with my bank. I finally received a call from the owner and she offered to head out to me although she was still about thirty minutes away, and I declined. Instead of apologizing, in not so many words, she let me know that it was a privilege since she was coming to my home and that this "isn't going to work out." If someone is paying you $200 to be late, not to be able to reach you without a hassle, then I'm confused as to what the privilege is and it's definitely not going to work out. If you're working with people who have a disability and go on and on about all the theories you know and use, then you're first task should be to sensitive to their needs. Absolutely disappointed and would not recommend this business.

Grooming my 5 dogs at Ruff House Bayside for years. Always like how my pups look after their groom.read more

I love the Ruff House. If you are looking for someone to help care for your pet/child when you…read morecan't be with them, you MUST choose The Ruff House. Sophia Grace has attended daycare and stays the night there when Mom has to go away for work. I'm literally looking for a place to live near by when my lease is up because I won't take her anywhere else.

Eva was amazing to work with. She introduced a new perspective from which to view my dog's target…read morebehavior, which opened up a world of new strategies to help him feel safer and calmer. All of the information provided was also typed and summarized after our sessions which was incredibly helpful, and she provided several excellent resources for me to explore on my own time. Several people who are familiar with my dog have noticed a positive change in his demeanor, and he seems happier and calmer.

From the owner: Discover force free dog training that will transform your dog. I offer expert dog training that is…read moredesigned to help dogs of all breeds and ages to become well-behaved, well-adjusted, happy canine companions.