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    Second Half Soccer

    5.0 (1 review)
    Closed 9:00 am - 8:00 pm

    Services - Second Half Soccer

    Personal training

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    7 years ago

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    Pawsitive Training Service Dog Solutions

    Pawsitive Training Service Dog Solutions

    1.0(2 reviews)
    41.4 km

    My complaint is with the process, I did the 30-minute assessment via zoom which took only 10…read moreminutes (-$25 fee). Questions were asked about my dog who was just a puppy at the time. There wasn't much discussion online and I agreed to the in-person meeting in Norfolk (I can't remember the trainer's name but I assume they used her for their sign). I wasn't aware of the ($150 hr training fee) and did the assessment. The assessment was roughly 30 questions about how I interact with my dog daily. Things like, what's my daily activity level? They were questions that seemed open-ended and expected long answers. During the assessment there was zero training with the dog, just me answering questions about my dog. It didn't take an hour at all (30 minutes max) and some of that was me being presented with different training packages. I was offered 1-year packages ranging from 3-5 thousand dollars -- I declined. So then I was told about the $150 assessment fee and I was puzzled. I said it was only 30 minutes, in which she said I could pay half. So I paid $75 for a 30-minute question session about my dog. I wasn't sure if this was a common practice so I just went ahead and paid it. This was a complete waste of time and I hope to warn others so they don't make a similar mistake as well.

    Where do I start... I contacted this agency to have my dog…read moretrained as a service dog. About a month went by and I was told by a trainer that she no longer worked for the company and she would set me up with another trainer...that never happened. I emailed a few weeks later and was told by the owner's husband? son? that his mother (the head trainer) would contact me. We scheduled an introductory zoom meeting, which was $25 and mostly listened to the trainer talk about herself before asking about my dog. I should have listened to my gut instead. We scheduled a $200 evaluation which I paid for ahead of time. Training day rolled around and I realized I didn't have a direct way to contact her and she wasn't answering her emails, so I emailed her husband (business partner? ) but received a reply from her stating she would be conducting the training at my home. About 30 minutes before the training, I received a text message from her husband saying she was running late and considering it was already late in the day, I asked if we could reschedule and if I could have the trainer's (his wife's) contact information. He told me that was not possible and that he would have to wait to get her approval. I told him I felt really uncomfortable with the situation and would like to be refunded as well. He said he would have to wait for her approval for the refund as well. I ended up having to dispute the transaction with my bank. I finally received a call from the owner and she offered to head out to me although she was still about thirty minutes away, and I declined. Instead of apologizing, in not so many words, she let me know that it was a privilege since she was coming to my home and that this "isn't going to work out." If someone is paying you $200 to be late, not to be able to reach you without a hassle, then I'm confused as to what the privilege is and it's definitely not going to work out. If you're working with people who have a disability and go on and on about all the theories you know and use, then you're first task should be to sensitive to their needs. Absolutely disappointed and would not recommend this business.

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    Second Half Soccer - football - Updated May 2026

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