Six stars. Caring, professional, responsible service! If you value great communication go with…read morethese folks and relax. You will get a superb clear sense of what is happening with your pets while you are away. Cannot praise this company enough.

We switched to Wagging Tails after using another pet sitting service in the area and having a less…read morethan stellar experience with them. Working with Michelle was so easy. Setting up services could not have been simpler. Whenever we needed a sitter, I would just text her and she would set it up right away. Our sitter was awesome and our cats were well taken care of whenever we were on vacation. I loved the daily texts and pictures we would get. When we moved out of the area, Michelle was incredibly accommodating in getting us our key back. Your fur babies are in good hands with Wagging Tails!

We have been using Jolly Pond for 10 years and gave always received phenomenal care, including…read moregoing above and beyond when we have had to make difficult decisions regarding our pets life.

Dr. Brown and her team are caring and compassionate veterinarians. We've been clients for 11 years…read moreand have always had great medical care for our dog. They've been quick to diagnose and properly treat a few issues throughout his life and followed up personally to ensure he was getting better. This practice definitely cares about their patients and their families. We will always recommend Jolly Pond Veterinary Hospital!!

I am originally from Long Island, NY and the proud owner of several dogs. I was very fortunate to…read morehave discovered the doggie daycare / boarding facility " Hounds Town" Now, that I had retired and re located to Chesapeake, VA we quickly realized that if we were to go on long trips, we would need to find a place for our dogs to stay. We are so grateful to have discovered that a new Hounds Town located in Newport News, VA. It's just short of an hours drive for us but we wouldn't trust just anyone to care for our furry children. All of the dogs staying at Hounds Town are generally separated by size and are in large open pens where they socialize and play. They have smaller private rooms for feeding and for overnight stays. My oldest dog is 12 years old and has started showing the early stages of arthritis. The owner of Hounds Town of Newport News, Dave, was so compassionate and had a nice sized throw rug placed in his room to assist my dog in getting up after laying down. My dogs love coming here to play with the other dogs. The groomers here clipped their nails and washed and dried them before when arrived to pick them up. It's a common for pets that do stay here often sleep at home restfully , what has become known as " The Hounds Town Coma". The staff here go above and beyond to make sure that your pet is well taken cared for be it for daycare or several overnight stays.

Our pup Oliver has been a regular at Hounds Town Newport News since August 2025. He loves going to…read more"school" when both Mom and Dad have to work. He loves the staff and is always excites when we tell him it's a school day. Dave and his staff are always doing fun things for the pups and kitties in their care. And they give us feedback on behavior, positive as well as constructive criticism. When we've told them what we're working with Oliver on behavior-wise, they have been supportive and have reinforced our efforts. I can't speak highly enough of Hounds Town Newport News. We feel secure knowing Oliver is safe and happy when he's with them.

My beloved indoor cat went missing outdoors for 2 days. We found her late in the evening, and…read morecalled the clinic as soon as they opened the next morning at 7:30AM to see if we could get her a check up ASAP. The receptionist picked up and was able to immediately schedule a check up at 9:15AM the same day. Once we arrived, we were promptly seen by Dr. Bates within 5-10 minutes. He and the staff clearly know how to deal with distraught, uneasy animals. He checked out my cat for any issues and sent us home with some medication and peace of mind! We are grateful the clinic could take us on short notice and ensure our cat didn't pick up any major illness/bugs during her outdoor escape. It wasn't a cheap vet visit, but it was absolute worth it. Our cat has also been seen by Dr. Bates for vaccinations and fleas within the past few years - both of those visits were great experiences as well!

Yesterday I went here to pick up my pups medicine, they know Lakin pretty well and said nothing but…read moregood things about her. But yesterday the lady at the front desk asked how she was and I told her that she is good and handful at times but such a great dog to have. She then looked at me and said, "I hope you don't take any offense to this but German shepherds are working dogs and need to be worked. They don't need to be pets." I was in so much shock I couldn't believe that this woman would ever say something to a customer like that. Utterly rude and unprofessional

St Francis is our first call anytime we plan travel to the Williamsburg area to visit family, when…read moreour little buddy Rudy needs accommodations. The folks at St Francis are friendly and well-organized, and they've always been open flexible when travel plans changed. Highly recommend.

NEGLECTFUL!!- PLEASE KEEP YOUR ANIMALS SAFE AND AVOID HERE- Our 2 dogs stayed for 1 week here, one…read moreof them coming back to us with a large and very obvious hardened black poop cap. His feces were being trapped every-time he pooped and now he is left with a huge abscess on his butt and is in pain. There is no way that staff didn't notice this. I can't imagine how many days he was suffering there. You even have to pay extra for them to have outside time, but don't expect basic care included. If this was being blatantly ignored, what else do they neglect? Do our dogs actually get fed when they should? Do they actually get taken out for the bathroom when they should? Completely unacceptable. I will warn everybody I know about this place.

Jamie was an incredible doggie sitter for my reactive special needs dog. I had a destination…read morewedding in Williamsburg that my dog Boris was a part of. Jamie watched him for 3 days around our wedding and even walked him down to the ceremony when it was his turn to walk down the aisle. Boris loved Jamie and was very happy to see her each day. She was absolutely wonderful with him. I would use her services again in a heartbeat and cannot recommend her enough!

Absolutely phenomenal. Jamie really went above and beyond with caring for our pet. She sent updates…read moreand really left us with a warm and fuzzy feeling just knowing our baby was in good hands. Hands down she loves what she does and it shows.

We have been taking our dog here for nearly 15 years. As he's aged, he's developed allergies and…read moreregular age related declines. All this is to say that he's gone from once a year visits to more frequent ones. The vet has been amazing. I call our little dog "the bitey jerk". He's super grumpy in his old age and has to be muzzled because he threatens to bite. Doesn't want to be touched, I can relate! The vet is patient with our old man and understanding. Yes. Vet care is pricey but have you shopped around? Most vets in the area are more expensive. I've never had an issue with the staff. I'm positive that if those complaining had actually said something to the vet? The issue would have been resolved. Also, why leave negative reviews because a business expects payment at time of service. Huh? This is a great local vet and deserves much better than the couple of low ratings.

Dr Averritt removed my cats cancerous tumor after another vet tried to aspirate it and then wanted…read moreto biopsy it ... Went to TAC Dr Averritt said let's cut it out..and surgery was scheduled . We received nothing but great care and customer service here. I had used TAC many years ago and never had a negative experience. TAC is worth the drive to me!

We are extremely picky about where we board our dogs; a very old cocker spaniel on medication and…read morean anxiety prone terrier mix. Prior to moving to Williamsburg, we drove our dogs to a boarder that was almost an hour away because we knew they were good to our pets. Once in Williamsburg, we visited most of the dog boarding providers, and decided giving Paws a try. We have left our dogs there several times over the last couple of years. While we still feel anxious boarding them, our dogs are always happy and in very good shape. They do not have any stress when we take them there, which is a good sign. Additionally, our dogs and their bedding return to us without the smell that often results from boarding. I cannot recommend them enough! We can enjoy our trips knowing our little ones are in good hands.

This was my first and last time boarding at Paws Pet Resort. My two dogs were boarded this past…read moreweekend for 5 total nights. Upon pickup I was informed that one of my dogs had a spot on the top of her head that was bleeding a little bit, which was not super out of the ordinary. The staff let me know that she thought it was "old lady spots," and that she cleaned it up and put some cream on it. I didn't think too much of it and took my dogs home. Later in the day I realized that she was actually covered in small wounds on the top of her head and three large wounds along the back of her neck. Brought her into my vets office and they confirmed it looks as though she got her head stuck under a chain link fence and tore up her head and neck. It greatly concerns me that no one was around to notice this or even bring it to my attention. I called this morning to inquire about anything additional that may have happened and they told me they had no idea. I feel terrible for letting my dog stay here when she already tends to be slow to warm to new environments. Please beware of this kennel. I have brought my dogs to several kennels over the years since we are a military family and never had anything like this occur.