Some places offer limited napkins.
If you are going to hide them behind the counter and not ask at purchase time if a napkin is required, you need to have someone easily available, with maybe a smile to provide a napkin. I got to my seat, needed a napkin, none with the cream, saw them, in hiding. Looked for a staff to ask, all busy..waited..still busy. Reached for one off the top and was pounced on by one of the staff as if my hand was in the till. Nasty. I approached her twice to say they should ask at the till if a napkin is required if they don't have staff when people have to get up from their table to find one.
Most of this was about the staff persons bab customer service attitude. Never did hear SORRY. read more