UPDATE: i went to the shop again to talk to sherry which was the mean employee and there was a new…read morelady there! she was the sweetest lady i have met her name was kathy i told her about it and she was so sweet and understanding and said she will talk to sherry because that was not okay wish every employee was this sweet! if you come here i recommend going on these days this is when kathy works wednesday thursday 4-7 saturday all day sunday 12-4 (old review) if i could rate this place zero stars i would‼‼ the lady who runs the store is so insanely rude, this was barely our second time in this shop we couldn't afford anything the first time unfortunately but this time i was in the shop with my boyfriend because i love antique and vintage items we were window shopping for the meantime to give him ideas of what to get me not kissing not hugging or anything we were in there for 30 minutes and keep in mind i was being very polite to her and smiling and i asked her what time they close and she said 7 and 20 minutes later she very confrontationally asked "i have to ask do you plan on staying till 7" which obviously not? and we went to the next section already uncomfortable seeing as she stares at us the entire time with a smug look on her face and 10 minutes later she went to us and while raising her voice said "okay you two out! youve done this to me before this isnt your place to be kissing and hugging get out now!" and i explained to her "we weren't doing anything" and she said "out now" and we left and im a sensitive person and that made me cry im a very polite person she had no reason to act that way towards us just because we are a young couple doesnt mean we are going to be kissing 24/7 i don't even allow public displays of affection she was very rude and fyi she never has customers its been over a month since i went before today and there was the exact same items as last time she only ever gets customers because of her slot machines. zero stars!!!

UPDATE: i went to the shop again to talk to sherry which was the mean employee and there was a new…read morelady there! she was the sweetest lady i have met her name was kathy i told her about it and she was so sweet and understanding and said she will talk to sherry because that was not okay wish every employee was this sweet! if you come here i recommend going on these days this is when kathy works wednesday thursday 4-7 saturday all day sunday 12-4 (old review) if i could rate this place zero stars i would‼‼ the lady who runs the store is so insanely rude, this was barely our second time in this shop we couldn't afford anything the first time unfortunately but this time i was in the shop with my girlfriend who loves antique and vintage items we were window shopping for the meantime to give me ideas of what to get her not kissing not hugging or anything we were in there for 30 minutes and keep in mind my girlfriend was being very polite to her and smiling and she asked her what time they close and she said 7 and 20 minutes later she very confrontationally asked "i have to ask do you plan on staying till 7" which obviously not? and we went to the next section already uncomfortable seeing as she stares at us the entire time with a smug look on her face and 10 minutes later she went to us and while raising her voice said "okay you two out! youve done this to me before this isnt your place to be kissing and hugging get out now!" and my girlfriend explained to her "we weren't doing anything" and she said "out now" and we left and and my girlfriend is a sensitive person and that made her cry shes a very polite person she had no reason to act that way towards us just because we are a young couple doesnt mean we are going to be kissing 24/7 my girlfriend doesn't even allow public displays of affection the lady was very rude and fyi she never has customers its been over a month since i went before today and there was the exact same items as last time she only ever gets customers because of her slot machines. zero stars!!!

I have had several watch batteries replaced. My husband had his grandmother's watch refurbished…read morehere (50+ year old watch). Everything we have done has been done with perfection. Love this place and the fact that it has been around for a long time. They are efficient, friendly and fun to work with.

Always Professional and Knowledgeable!! I've been there…read moreseveral times, always satisfied with the service. K.T.

I brought my old small electric table clock in today to see if it could be fixed to run again. The…read morestore employee oiled the clock, and when briefly plugged in it ran. the charge was $35. When I arrived home, the clock no longer ran when plugged in. I called the store and was told I could receive a $35 credit on the $350 next cost of fixing the clock. The clock has sentimental value to me, however the original cost of the clock was less than $10 long ago. I recommend asking the repair price before the repair work is done. I paid the $35 and would have been satisfied if the clock continued to work, but I would not have agreed to the initial $35 repair cost if known before the 2 minute repair and I won't be returning For the next $350 repair.

Went in to try and obtain a small screw for my cuckoo clock music box. Politely asked and…read moreimmediately was dealt multiple defensive answers. To me it felt like I was taking away business from them in trying to fix my clock instead of them charging me $195 per hour to fix it for me. Nope, I do not recommend this place and I will go somewhere else next time.

I had been working with a family owned jeweler that had been in business for 80 years. They retired…read moreand my diamond came out of my engagement ring. Bella Cosa is close to my home but is a big store with a couple locations. I felt a little intimidated but the minute Mary approached me I was all at once calm. She seemed knowledgeable and ready to help. She got the quote for repairs. The repairs are done on site. My ring was ready a day before I expected and it was $100 less than I was quoted. I highly recommend Bella Cosa. Ask for Mary!

After our favorite jeweler retired and closed his store we had to look for a new jeweler…read more Unfortunately we have found the jewelry stores in our hometown to be a bit frosty so we travel a half an hour to Bella Cosa in Willowbrook. They are so friendly, welcoming and easy to work with! I've only had repairs done and made small purchases here but they treat me as a valued customer. Samantha helped me today and she and all the staff are just lovely! Their selection is incredible both in new and estate jewelry. I'll be dropping some hints to my special guy when gifting time comes along!

Great men's clothing store for suits and casual attire... I purchased a black suit for an upcoming…read moreformal wedding.

I purchased my suit for my wedding ceremony and got myself sized! They had expert knowledge about…read moreeverything, which made it easier and less stressful! Mark was kind and knowledgeable with the other staff members! It made it easy for me! I recommend completely this store for any suit purchase.

I had a great experience working with James at New York Jewelers. He is incredibly kind, friendly,…read moreand approachable, which makes the whole process comfortable and enjoyable. James consistently does an excellent job and clearly cares about helping his customers find exactly what they're looking for. He also provides very timely service and is always responsive and helpful whenever I have questions. It's rare to find someone who combines professionalism with such a genuine, welcoming attitude. I truly couldn't ask for a better salesperson and would highly recommend working with James if you visit New York Jewelers. Thank you James!!!

My go-to store for jewelry repairs and watch battery change-outs closed, so I decided to stop by…read moreNew York Jewelers as their business hours during weekdays are generous, and the location is convenient. I had a thin, gold-plated necklace with beads that had broken when it was taken off of the card that held it. The repair that was needed would most likely involve some form of soldering the two pieces together, and I had an amount in mind that I would be wiling to pay given that this is more of a "fun" piece and not fine jewelry. When I walked into New York Jewelers, I was promptly greeted and shown upstairs, to the repair area. The woman behind the counter took the necklace and consulted with a gentleman in the back. I had errands nearby to run, but decided to stick around to get an estimate of time and cost. Initially, I was told this could not be done, but it turned out that the two pieces were somehow able to be soldered together. The cherry on top of this experience is that all of this was done at no charge! The woman who helped me said that after the fusing procedure, a slight bump could be seen between the gold plated portion and a bead. What she was pointing out was imperceptible to my eye. I was so pleased with the level of service, speed, and professionalism that I will be back here to get a battery put in my watch and for any other repairs when the time comes.

Did great job on a special hand-crafted and artist signed clock! Small clock was bought on our…read morehoneymoon in Door County 40 years ago.

CHICAGO CLOCK has been throughout the life of my long love affair & history with grandfather…read moreclocks, which began in 1980, the source for the maintenance & care of all my treasured clocks.

Sold me the wrong watch strap, possibly a fake one. You can see that it has the wrong number of…read moreholes (and it doesn't fit) compared to the image on the website. Spoke to Vlad on the phone and he says, "how do I even know you got the strap from us"? Didn't offer to pay for shipping back. So with the trust already broken and you sending me a fake strap, no, Vlad, I'm not going to send it back to you on my own dime and trust that you will correctly determine that it was you that sent it to me. So, crappy customer service in addition to fraudulent operations, or at least poor quality control. They need a 0 stars option for that. You should be ashamed!

I planned a visit to Legend of Time while at a work conference and Mark did not disappoint. I was…read moresurprised at the very good selection of Junghans watches but what I most liked was his ability to recommend the perfect watch and strap pairing. He's a real collector. Best Regards! --Sam