I have volunteered in multiple programs at this shelter, and while I believe there is a lot we could improve on, it's a great place that really cares about the well being of the animals.
You do have to fill out some paperwork and meet with an adoption adviser before meeting with the dogs and some of the cats. We will keep your paperwork on file for you, so you don't have to fill it out every time you come in. I understand that this can be super tedious when you just want to see the animal and the waits can get pretty long on the weekends. There are a lot of protocols, and I have seen many people get upset over them. Protocols are necessary in an organization this large and they can't be making special exception for everyone, I do think however that they could be a little more clear about these. I'll list all the ones I know about, but things can change:
*You need to have landlord approval if you rent (this entails a call to your landlord, a copy of your lease, or a visit to the apartment complex's website)
*People are seen in the order that they turn in their paperwork
*If there are two holds on a dog, you can't visit with it (you can check this in their paperwork, which is in the binder)
*Whoever visits with a dog first, gets first dibs. If they decide they don't what the dog they relinquish their spot
*If you want to visit with a different dog, you'll have to talk to an adoption adviser again about that particular dog, this may require more waiting
*Dogs have to go home with a leash and collar, cats have to go home in a carrier (you can buy these at the shelter, a cardboard carrier is $5, collars and leashes are comparable to Petco)
*First holds are $50 for dogs and $20 for cats, they are non-refundable (but go towards your adoption of that particular animal), and cannot be done over the phone as you have to meet with the animal first
*No holds are allowed on puppies or kittens
Some tips
*Come on the weekdays, if you can. It'll be a lot less busy and you'll get more personal attention
*If you rent or live in a house that's not yours (e.g. your parents'), bring something to prove that your allowed to keep an animal
*Fill out the paperwork before you get there (it's available on the website)
*When you get there, unless it's super busy, do a once over through the kennels, pay attention to the last few sentences at the bottom of the description
----"Intro to kids" will be followed by an age, this is pretty much an age restriction so don't let your kids get attached to a dog that says "intro to kids 16+", occasionally exceptions can be made, so if it's a dog you really like, feel free to ask, just don't get your hopes up. These are restrictions on who the dog can live with, so it's not like they'll never be able to see kids under 16. This is also a pretty good indicator of how well a dog handles chaos, so if you want a pretty low key dog, look for one with a low kid restriction
----"Intro to cats/dog saavy cats" We actually show the dog a cat and see how they react. "Intro to cats" means they did really well, "dog-saavy cats" they did OK. If it says no cat test done, they will do one for you before you adopt
----"See adviser for additional behavior info" generally a bad thing, but not always a dealbreaker. The adviser will go over it in your advising
*Write down the names and kennel numbers of the dogs you like
*You can get advised for more than one dog at a time, which will save you time, if you're interested in more than one dog
*The dogs' paperwork is kept in binders at the front counter, organized by kennel number. The cats' paperwork is kept in a binder in the colony room, or on the front of their kennel. Feel free to flip through the paperwork, and ask if you need help finding it. The paperwork will have a yellow half sheet stapled to it if the animal is on hold
*The website can sometimes be out of date, be sure to call ahead if there's a particular dog you were interested in and are coming from far-away. You won't always get an answer right away, but they'll call you back eventually
*If you want a puppy, know that they get adopted exceptionally quickly. If they are posted on the website, a line usually forms before we open. Bring your paperwork already filled out and get there early
*The turnover is pretty high, you should be seeing mostly new dogs every week or so
*Not everybody in a red shirt is trained to help you, but don't be afraid to ask, they can usually point you in the right direction. Look for the volunteers taking dogs out for customers, or hanging out in the adoption lobby.
On a side note, the dog-training classes here are excellent. read more