I took my watch to Valencia Time Center because the band was broken, and I had a great experience…read more They fixed the links very quickly, and the pricing was very reasonable. The customer service was excellent--friendly, efficient, and professional. I really appreciated how fast and well the repair was done. I will definitely be coming back if I ever need anything fixed again. Highly recommend!

Great, quick service. Great pricing. Good customer service. Will definitely come back. Appreciate…read morethe help resizing a few watches and changing batteries.

Great shop! Incredible staff! I would absolutely recommend this store to everyone! Full of…read moreBEAUTIFUL jewelry!

We came to Fast-Fix to have the broken lobster clasp on our daughter's diamond bar necklace…read morereplaced. We were a bit taken aback at the quoted price, but it made sense after a brief explanation from Caroline. My request for a clean and polish was added at no charge. It was promised to be ready in 4 hours. Conveniently located in the Valencia Mall, passing the time was very easy. We went to have lunch and did some shopping. We returned just under 4 hours and her necklace was ready. The clasp was perfect, like it was part of the original necklace. The diamonds and chain sparkled better than new. The repair has a 3 month warranty. The necklace is old and very sentimental to our daughter. We're grateful to Fast-Fix for taking great care of it.

Edward helped make the entire experience of finding and buying the right engagement ring stress…read morefree. He ensured me that whatever I wanted, he'd be able to get done. His hard work on this ring has brought compliments from everyone we have shown the ring to. He provided this ring at a fair price and genuinely cares about his customers happiness and satisfaction. It is no wonder Edward's children are college educated from prestige's schools and have impressive careers, Edward is extremely intelligent, a good man, and an exceptional jeweler!! HIGHLY RECOMMEND!!

Edward is a genuine and knowledgeable man he helped me with my unique custom ring and it's…read morepreserved I wear it everyday

Hard to find as this is located in the mall in the middle of the lobby first floor (like a kiosk)…read more Had batteries replaced on three watches and Steven did it while I waited. My expectation was that I'd leave it and come back next day as one of the watches was special to me. $20 for the two regular watches and $75 for the Rado. But Steven gave me a discount. I offered to tip but he refused. I highly recommend this business. Great staff and skills.

Came in with my son who got a nice watch for a graduation gift, but unfortunately the band was too…read morelarge and not one that I could repair. I have seen this place every time I come into the mall for anything because it is right by one of the entrances closer to the food court and is a bright yellow so it stands out. We walked over and showed the nice person who helped us the issue, she said that should correct and gave us an extremely reasonable rate, then gave us the leftover links in case the ones on the band ever got scratched so they could be swapped out. It took less than 3 minutes to do the whole thing and the watch fit great on him...simple and inexpensive, that was nice for a change. I would recommend, it is easy to find and they have good service. Yelpers have a check in offer as well for 15% off. Yelp 2018 challenge (88 of 100)

Excellent service and gave me a solid price unlike any other watch fixers! Very good communication…read moreand gave a warranty!

My ring that I designed was made at Rovani it came out beautifull. Took less than a week. I wanted…read moreto use the Trillion diamonds in my original ring but they were not going to match the color of the new diamond. Very happy with the ring, turned out beautifully. Kevor kept the Trillions for me and I asked him if he can make earrings with them. This would be wonderful they are very sentimental to me. Thank you. Sherry I will be in soon...

Steve has 25+ years experience! And it showed. He was able to disassemble my Casio G-Shock & my…read moreTAG Mariner watch quick, changed batteries, advised the condition of my back cover seal, and left them without a scratch all within minutes! I recommend and will be back for more. Thanks Steve!

The best and quickest service I have ever gotten on a watch. I highly recommend this place. Prices…read moreare very fair as well

Tom is the man! He really is knowledgeable and is extremely skilled in his craft. Thank you for…read morefixing my dial flawlessly and he was gracious enough to clean my band as well. If I can give someone 10 stars, it would be Watch Doc! Thank you and see you again!!!

Brilliant place. Yoshie (sp?) is one of the most genuinely warm and kindest people I've ever met in…read moreLA and 100% the reason for this review. They did a brilliant cleaning of my Omega Seamaster; as an avid Bond fan it's been my go to timepiece and it's so wonderful having it look spotless!

I stopped in on a whim, hoping for some help re-sizing a unique ring. The owner was able to examine…read moremy piece and consider the options, since it couldn't be the standard round sizing rod approach. Fortunately he had time to work on it while I waited and check sizing with me as we went. I can finally wear this ring again! Very happy with the result I got and the price I paid. I can't guarantee he'll be able to work on the spot for everyone like this, but I was very satisfied and would bring future work here.

This is why you can't trust reviews. My grandfather had a Sessions mantle clock that he probably…read morehad since the 1930s. He passed away in 1970. Flash forward to Thanksgiving 2024. My cousin had given this clock to my sister, and my sister knowing my interest in genealogy, gave the clock to me. It wasn't running right (some movement, but it would stop, also it chimed endlessly. I took it to a local jewelry store, where they had it for about six months before telling me they could not repair it. I realized I needed a special kind of clock repairman, so I did an internet search and found Hopkins Jewelers, in Burbank. This was early May, 2025. They had excellent reviews. I liked the shop. Very old school. Clocks lining the walls. Clocks to be repaired all over the floor. Sure, chaotic but definitely looked like a shop that could handle a nearly century old mantle clock. The owner said give him three months. At three months I called and he said he had looked at it but still trouble shooting. Here's the thing, having the clock, my grandfather's clock, was the important thing. Having it work like "clockwork" would be a bonus but not if I risked this place going out of business. So after another three months I decided to go in and if he hadn't fixed it I would thank him for his time, pay him for whatever analysis he had done, and retrieve my clock. Well bottom line, he basically did not want to return it to me. He didn't actually refuse but he kept tinkering with it for probably two hours, telling me it was maybe this thing wrong, or that thing wrong, but to leave it with him and he would continue working it. I agreed to this (big mistake). So after 11 months of him holding my clock I went back to the shop where he tells me it's fixed. We had put in an original stipulation that he would do a maximum of $500 work into it, but he plugged it in, showed me the second hand was keeping time, charged me the $500 and away I went. I plugged it in at home and for the next ~2 hours it worked, then the hands stopped moving (except the second hand, figures). I called him up and basically he is asking all these questions, so I responded why didn't he check it before telling me it was fixed and charging me $500. Basically he wants me to return the clock and let him work on it again. I am not going to do that, I have my clock back and I am going to write this review so that you don't get ripped off like I did.

I got this watch as a gift and it means a lot to me. Sine I've owned it, the watch never actually…read morehad a working battery so recently, when the old strap ripped on me, Jimmy, the owner of fixing time, was able to replace the battery and band. Seeing the watch work for the first time since I've owned it and present itself in a whole new light left me speechless to say the least. Jimmy runs an incredible store, mentored by his father, it was awesome to have been attended and served by him and his story. Thanks Jimmy. Hope to see you again soon!

I can't say enough good things about Jimmy at Fixing Time in Encino. I originally went to him for a…read moresimple watch battery replacement on my Concord watch, and that great experience brought me back this week when I needed a broken chain on a diamond necklace repaired. Jimmy fixed it quickly, did beautiful work, and charged a fair price. He's incredibly knowledgeable, honest, and truly personable--you immediately feel like you're in good hands. What really set him apart, though, was his customer service. There was a sketchy guy lingering outside when I was leaving after dark, and Jimmy insisted on walking me to my car to make sure I got in safely. That level of care is rare these days. If you need jewelry repair, do yourself a favor and go to Jimmy at Fixing Time. You won't be disappointed. Thank you, Jimmy!

Called around to a couple of places that serviced Seiko in the area and I'm so glad I ended up…read moregoing with Timekeeper. Their service is impeccable and I was met with the utmost respect. They needed to remove a few links from my watch and the price was super reasonable at $15 (while another place quoted me $35). I was basically in and out of the store in under 10 min. Will definitely be back if needed and wouldn't hesitate to recommend Timekeeper to others!

Stopped in to get a new strap for a thrifted watch and they were super helpful. They pulled out a…read morefew options that actually matched my style and what I had in mind, and were really patient while I went back and forth deciding. They also helped me set the date and time, which I had no idea how to do on this kind of watch.