Fantastic customer service...felt very welcomed. Will certainly be back as SSJ has earned my trust!read more

I took my white gold rings here as they were desperately needing a resize, cleaning, and rhodium…read moreplating refresh. The rings were ready for me today as quoted and they look and fit amazing. They look brand new and you can't tell they were dramatically resized. My husband needs a new ring as his can't be resized and though the one he liked best can't be sized small enough for him, the gentleman who was helping us offered to call the manufacturer on Monday to see if special ordering at that size will be possible. So, they have great service! Fingers crossed hubs can get his first choice ring!

They were quick, attentive and complimentary as they serviced my watches. I was in and out in what…read morefelt like 15 munutes and had both of my favorite watches back in service. I will highly recommend and know where I can go next time I need to get help.

Matthew helped me pick out a wonderful birthday present watch for my wife. He is kind, patient, and…read moreextremely knowledgeable. He did not pressure me at all during the process, and he gave me a wide range of options at different prices. I would absolutely go back here if I needed another watch or needed a watch repaired.

First, I want to say "thank you". I have an older solid gold watch; it is more of a jewelry watch…read morethan a high end time piece. I brought it to the local major fine jewelry store that usually services my watches for a routine battery change. They informed me that the watch was not working and would need a new mechanism. That being said, I have a long relationship with the jewelry store and completely trust them... they have always done great work. But, before having them replace the mechanism, I brought the watch to Randy of Specialty Watch Repair. He spent about an hour with the watch. When he returned, the watch was back in working order. He informed me that a spring had popped out and that he had replaced it. I don't even want to say how little he charged as his place would be too full. All I will say is that Randy is honest, generous, and competent. My lesson was that a jewelry store, no matter how great, is a jewelry store. A watch is not really jewelry. Thank you Randy for the kind and amazing work.

Just called this business after hours on a Saturday and to my surprise the owner answered. He…read moredirected me to a way to get my low end watch strap cheaper than he would be able to do. Nice to deal with an real nice human.

Mr. Bang is great. Friendly, courteous, and knowledgeable. He quickly diagnosed my watch problem…read moreand serviced it at a very reasonable price. I will return for my future watch needs!

Excellent service and fast, highly recommend. Mr Bang was friendly and courteous, I will go backread more

Raffie is AMAZING and so reasonably priced! What was going to cost me $150 to have done at a chain…read morestore jeweler, Raffie did for $25. My brother has been going to him for many years, so Raffie came highly recommended. I appreciate his honesty and thoroughness and am so lucky to have found him!

Raffi himself took care of rep replacing batteries in my watches. He is very knowledgeable and very…read morekind.

I brought my watch with a cracked glass face to Moren's for an estimate for repair. Although my…read morewatch was not expensive the staff took the time to listen to my story of how sentimental the watch was to me. My watch was handled like it was the most expensive watch in the world. The staff treated me with dignity and respect and provided an excellent customer service experience. The turnaround time was amazing, and my watch looked brand new! I would highly recommend this business to anyone in need of any repairs for your watch, clocks, or time pieces of any kind.

Excellent and gracious service - Luis attached my new watchband in minutes. Thank you so much…read more Julie

Pleasant and the price was just right I didn't have exact change. He told me to come back on Monday.read more

Aaron did a great job bringing my moderately priced mechanical watch back to life. I was worried…read morethat watch repair was restricted to Rolexes and Omegas, but he took care of it for a fair price. There is no physical storefront but Aaron picked up and dropped off the watch at my convenience in Baltimore and communicated with me through email the whole time the watch was in his care. I'd highly recommend sending him an email if you need watch repair in the Baltimore area.

Mario brought my dreams into reality. See the review in pictures! https://imgur.com/gallery/Pyp045b…read more He picked up the phone before the store was even opened, he saw me the same day, he got it done in half an hour, and he gave me a caring price! Straight up, he bore a larger hole into a sterling silver/gold plated bead, and got it onto a men's wristband that had sterling silver clasps in the way of sliding the bead on. The original jeweler would not help me. Mario did.

This place is great for watch batteries, jewelry repair etc. I've been coming here for years and…read moreMario has always treated me right with very reasonable prices. He does very good work.

Maryland Clock and Watch Repair is THE best team to repair your clock. In our case, we had an…read moreantique grandfather clock we were gifted from a dear friend in Germany during our time living there. It had recently stopped working and after a quick on-line search, we selected Maryland Clock and Watch Repair. Nick came to our home the very next day and repaired and cleaned our clock in under an hour. Nick is well versed in not only clock repair, but the history of clocks and their makers. In fact, he informed us that our clock was a Gustav Becker...a first heard for us! Nick will now be our "clock guy.". Thank you, Nick, for your professional and friendly service.

I paid $3200.00 to Maryland Clock and Watch for my antique non-running Herschede grandfathers clock…read moremovement to be overhauled. This clock was handed down to me from my grandfather. Its quite special to me. MC&W had my clock movement for about 10 months. I knew up front that it would take some time. Now back in my possession since Dec 22, 2020, how can this movement still have issues? The moon phase still does not work. I was assured it would after the overhaul. The chimes sound terrible due the hammers and tubes being out of alignment. I will say, it does maintain excellent time which is great, but that is 1/3 of the mechanical function of this clock, and to me 1/3 of the amount I had paid. Also, I did not get pictures sent to me during the overhaul process that I had been promised. When I brought this up I was then told I would get a comprehensive package including pictures with the return of the clock movement. Well, I received an invoice, "warranty" information and clock setting instructions. I haven't any proof that my movement was disassembled and overhauled. No pictures, no detailed information of what exactly what was replaced, cleaned or adjusted for $3200. I have been told more than once I will get a call and an appointment will be made to come out and look at my clock. To this day 4/04/21, no follow up appointment has been made to correct my clock issues. At this point, I have lost all faith in Maryland Clock & Watch. I will go elsewhere for the remaining repairs. I no longer feel as though they are a competent repair shop. FYI - Below is a more detailed description of the issues The moon phase dial will not move. I was assured this would be working. It should rotate to indicate when there will be a full moon. Strings - It doesn't make sense to me why the strings that pull the hammers and the strings that hang the tubes were replaced at my house and not at the shop? Obviously the movement was not tested properly before hand. Well over an hour was spent installing the strings for the hammers and the tubes at my house. Not all five strings, but four of the five strings were replaced by MC&W at my house. I still have one old original string that still remains, three of the new strings installed were provided by MC&W, and the fourth new string also installed by MC&W was "sewing thread"! Yes that's right, my "sewing thread". I was wondering why I was ask for string or thread? This is certainly not correct. The tone and volume of the chimes is not correct, one in particular is hard to hear the striking of the tube. After my inspection I see the hammers are not in proper alignment. Some hammers are resting against tubes, they should not do that. Also some of the hammers strike the sides of tubes and the top edges of the tubes, and again they should not do that. The tubes also are not in alignment to each other which compounds the problem. The tubes do not hang from the hooks at equal lengths. All off this should have already been done, inspected and tested. This is what makes me think that MC&W had someone else service the movement. Who really did the work I wonder? Lastly, any clock that operates with pendulum must be balanced. It is necessary so the clock is "in beat". My clock was never balanced. It was moved into the corner and left that way. It was gaining one minute a day. For weeks I was trying to adjust the speed of an unbalanced clock. I did end up balancing the clock, and now it keeps excellent time. I don't believe there is a clock or watchmaker on the premises at this time. I should have done a better job of seeking out a trained clock maker.