I brought my watch with a cracked glass face to Moren's for an estimate for repair. Although my watch was not expensive the staff took the time to listen to my story of how sentimental the watch was to me. My watch was handled like it was the most expensive watch in the world. The staff treated me with dignity and respect and provided an excellent customer service experience. The turnaround time was amazing, and my watch looked brand new! I would highly recommend this business to anyone in need of any repairs for your watch, clocks, or time pieces of any kind. read more

Moren - Before Glass Repair - Watch Repair Near Me - Silver Spring, Maryland

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I just recently purchased a seriously nice watchband for my Apple Watch 2...at a steal from Amazon might I add! As always, whenever it comes to buying a new watch or band, I always have to get the band adjusted to fit my wrist. In comes...Moren Watch Repair....these guys are fast, reliable and always do great work. I walked in and was greeted by Luis, the proprietor. I explained my issue of needing a band adjustment, got a sizing recommendation from Luis, handed over the watch and took a seat. I heard a couple of...clank...clanks...tink...tinks....Nervous!?? Heck Yeah...the watch band was really nice and let's not talk about the expensive body of the Apple Watch! But, no less than 5 minutes, I received my watch back with no scratches and the perfect fit. This is the second time visiting Moren Watch Repair. During my first visit, I brought in my favorite, vintage TAG Heuer. It was in dire need need of a face work, a new battery and tightening of a numeral position. At that time, I was about to send it off to someone in California, whom I found online and did not know, but claimed they were a specialist in TAG Heuer watches. This did not sit well with me. It was then a good friend recommended Moren, and I am so glad they did. I was able to talk to them directly about my watch issues, ask many questions, and drill them on the many nuances of a TAG Heuer. To my suprise, these guys were very knowledgeable and explained a few things even I did not know about the watch. Thus, I gave them the work. The servicing took two days. In the end, I received my watch back looking brand spanking new, working in great condition and no damage. Talk about in need of an efficient watch repair place that does the job, this place is it. The prices are not as cheap, but you get what you pay for....especially if you are looking for someone to trust with your favorite or most expensive timepieces. The owners of this shop are fantastic! Great customer service and very approachable. They are very nice, helpful, and honest. Also, they perform jewelry repairs and resell collector watch/jewelry items as well. They are patient in answering questions and give great advice. Not to mention, watching their skillfully deft hands and craftsmanship repair watches is an incredible sight to see. Watchmaking and repair is truly a rare and fading art form....due to the digital age, tech watches...yes admittedly like my Apple Watch...lol....fitbits, modern electronics and digital hand watches. It is great to see places like this are still around. Moren Watch Repair gets my vote!...if you are in need of watch repair services, battery replacements, band adjustment, or a complete overhaul due watch mechanical issues. read more

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Excellent and gracious service - Luis attached my new watchband in minutes. Thank you so much. Julie read more

Good customer service is hard to come by these days but I was pleasantly surprised by the service I received at Moren jewelers! I was just walking past Georgia Avenue and I noticed that there was a jeweler and I needed to get my ring cleaned for my upcoming wedding. The owner was so friendly he immediately cleaned my ring and now I am wedding ready! Quick, friendly, efficient what more can you ask for? Check them out for all of your watch and jewelry repair needs! read more

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For jewelry and watch repair there's no better place I know. I live in Colorado, but because my father was a watchmaker, I've known about Moren's my entire life, and they're repairing a vintage wristwatch for me right now. When I was a just a kid I use to run errands to get my dad watch parts from Moren's. Then it was owned by Robin Moren's dad, Dick, who was a great guy, and his son, the current owner, is cut from the same cloth. Luis does indeed work there, and is a highly skilled watchmaker and a gem of a person. These guys are not inexpensive, but you get service with integrity, and they do quality work. Try them when the jewelry or watch you value needs tender loving care. read more

Very nice, prompt service w reasonable prices. I went to a Mall jewelry store and they wanted to charge me $35 to remove four links out of my watch band along w keeping the item for 3-4 days... outrageous These guys helped me out and I was done/out the door with my watch fitting correctly in 10 minutes at 1/2 the price. I would recommend this shop to anyone needing a watch serviced. read more

I was in need of getting batteries replaced in 14 of my watches. Yes, 14. Luis was very helpful in getting me the Information I needed and was able to get all of the batteries replaced in the same day. I have been looking for a watch repair company near my home and I am happy I found this one. I will certainly be back. Thanks Luis! read more

The Women's March on Washington was approaching and my watch battery was dead. This simply would not do! A quick Yelp search turned up this place, which I would never have found on my own. It's on the lower level of a set of shops on a busy Georgia Ave corner, so it's a bit tucked away from the street. My husband and I ended up having 3 watch batteries replaced here while we waited. Super fast, super easy, not super expensive. I will definitely return and support this local business. read more

I came in for a bracelet adjustment for my Panerai. After explaining my request, a gentleman named "Rob" adjusted the bracelet. He noted that some screws were loose in the bracelet and that the clasp needed cleaning, so he tended to those matters as well. When I asked about servicing, he tested the watch to tell me how well it was running and laid out a watch servicing timeline. The whole process took 15 minutes and cost me $45. The second visit didn't go as smoothly. I needed a replacement capacitor for my Citizen Eco-Drive. Because this part is outdated, it had to be back-ordered. When I called for an update, the gentleman who answered the phone said I'd get a call, but I never got a call or a voicemail until weeks later. The replacement cost $85. They provide much better service with regards to expensive watches like Panerai vs cheap watches like Citizen. Also, they don't post prices anywhere, so ask for the price upfront. Finally, your best bet is to call; they never responded to my e-mails. read more

I saw some negative reviews on Yelp and chose to go ahead and use this shop. I wish I had not. The godmother is big on Datejusts, so I have a few that I hadn't been wearing because after a few days the time would be off so I assumed they needed servicing, not being a watch connoisseur and all. I dropped one off to Moren's for servicing which is around $400. It did have a small chip on the side of the crystal. When I was finally contacted to pick it up, I was told the crystal had to be replaced to the tune of $200. As another review on Yelp had stated, I was not asked permission in advance to do this repair. I understand it may have been necessary, but a customer should receive a courtesy call informing them of any necessary changes in the work order before proceeding. When I retrieved my watch there were some scratches (not on the bracelet) that I didn't recall being there. After wearing the watch a few days, I noticed the time was off again and thought maybe I needed to take it back to Moren. Fast forward, I speak to some luxury watch aficionados and they inform me that they all lose time over the course of a few days and that they don't produce digital accuracy. One even told me he had gotten the Rolex formula down to a loss of 30 seconds per day... So now I'm thinking that all this time I've not worn them thinking they needed to be serviced that in fact, they were fine. Yet, I'm sure Datejust #2 needs servicing so being reluctant to return to Moren, I drop it off at the watch repair shop inside Sears White Oak. Two days later, I get a call informing me that there is "nothing wrong with my watch - it is keeping time fine so you can come pick it up." WHAT??? That's when I realized I quite possibly, and more likely than not paid in the ball park $400 for nothing and that does not sit well with me. I would not recommend this business. I wish I had listened to the bad reviews. read more

I have known Moren for almost three decades when my son was just around two or three years old and he is now thirty-years old when I used to visit Moren when it was located on Colesville Rd, Silver Spring, MD 20910. The old man or the Dad was the one in charge/attending to customers at that time, and he was such a nice, sweet, and helpful man. I bought my watches there and the old man was so helpful, pleasant, and friendly whenever I will visit Moren, just customers' friendly. One time, they tried to repair a watch that I purchased from them, but they were unable to repair the watch rather than refunding part of my money, they decided to gifted me with an automatic watch, which looked very expensive, and which I still owned this piece of automatic watch,1/2/2022. I met two members of the Moren family, a middle-aged female and the old man, very decent and potential reputable place for one's watch buying and repairs, and other jewelry purchases. Thanks! read more

These guys are extremely knowledgeable about watches, and you would be hard-pressed to find anyone who knows more about watches that Mr. Moren. It's very nice to see a local shop thrive so well after so many years. However, the customer service at this place is pretty bad. I brought my watch in over a month ago and I had to keep calling every week for updates. I received only one phone call from them the entire 5 weeks the watch was over there. Oh, and by the way, they didn't end up fixing my watch in the meantime - it would have taken longer had they done so. I'm also not too happy about my experience, but this may or may not be their fault. I paid them over 300 dollars to fix a Cartier watch that someone bought for me about 1.5 years ago. Since their warranty lasts a year, I would have had to shell out an additional $500 to fix the Cartier watch this time around. Now, I totally believe them when they tell me that the part is extremely hard to find and that in order to fix the watch, the whole backend of the watch would need to be replaced. However, I wonder why they didn't notice that this part was going bad 1.5 years ago? Also, I had asked them 1.5 years ago to take a good look at my watch to see if they had noticed any other old and rotting pieces. Mr. Moren said that my watch looked good other than the part that I replaced at that time. It's such a shame, since I hardly wear the watch and keep it for "fancy" events. For ordinary jobs, I suggest that you look elsewhere, since they are pricey. However, more likely than not, you will have a watch that Mr. Moren can fix. Just don't expect a phone call when they tell you that they will call. And if your watch has any rare components, be prepared to wait at least 2 weeks. Also, don't forget that you brought your watch to the shop, since they will likely not remind you! read more

No hassle watch battery repair. Took my wife's watch in on a Monday morning for a new battery. He fixed the watch while I waited, took no more than 15 minutes. He also took a look at my watch which had a minor problem for no extra charge. Quick service, low price. all good read more

Just got some links removed from my new watch (thanks to my special man friend for my birthday present!) and went to Moren on a coworker recommendation. I was greeted immediately when I walked in, the guy was very friendly and was very helpful. He adjusted the links twice just to make sure I was happy and it was perfect on me. It was $15, which is a little more than I'd like to spend, but I am happy to pay a little extra for service/convenience (I work right down the street) and I like supporting local businesses. It took around 5-10 mins and I enjoyed browsing the shop - you can tell there's a lot of history there. Like another reviewer said, the hours are not that great for people working 9-6 jobs. Will definitely return when I need a watch or a piece of jewelry fixed. read more

Rob did a fantastic job replacing the broken wind-up movement in my 1960s Weimar mantel clock with a battery-powered one. He installed the movement neatly and meticulously, and he kept the front of the clock looking exactly the same. He was even able to use the original hands. The cost of the repair was super reasonable, and Rob was easy to get in touch with and super pleasant to work with. read more

There is no better watch repair shop than Moren's. I informally collect vintage mechanical watches, and I first went to Moren's in their previous Silver Spring location approximately 30 years ago. At that time, Mr. Moren Sr. ran the shop. One of his sons joined his father, and continues to run the shop in their new location today. If I understand correctly, Mr. Moren (current) is a 4th generation watchmaker. He and his colleague Luis are the kind of top-notch, skilled, experienced and knowledgeable professionals that you rarely find these days. I have had many mechanical watches overhauled or restored by Moren's. Some of these watches are highly valuable / expensive. And it's not ONLY that they have the skill, these folks have the interest and passion that you rarely find, that drives them to deliver outstanding, personalized, service... consistently. They also have an incredible supply of new old stock parts, especially for brands like Jaeger-LeCoultre, Rolex, and others. They also have a great selection of quality watch straps and bracelets and some vintage watches and jewelry as well as tools for watchmaking for sale. I have recommended Moren's to other watch collectors, including some from outside of the Washington, DC area, and without exception, they thank me for connecting them to Moren's. In many cases, they struggled with the terrible customer service departments of companies like Omega, Breitling, Rolex, etc. Fortunately, the timepieces they cherish (often a vintage family heirloom) can be brought back to full working order, thanks to Moren's. If you have a mechanical watch, vintage or otherwise in need of repair or refurbishment, I strongly recommend Moren's. read more

Wow. The service here is so warm and friendly and old fashioned-ly good that I started to get light headed. You know how there are some places, just a few, where the service is so good that you don't really even look at the bill, you know it might be a little more than usual, but that they're not stiffing you, you're paying for service? This is one of those places. I'll be going back here from now on if I have any watch or jewelry issues. Only complaint is the hours. They're not that great for us working stiffs. read more

I ordered an Invicta watch online and it arrived with one of the hands broken. Even though it was under warranty, I went to Moren to see if they could repair it for cheaper than the cost of shipping back to the manufacturer. I was greeted as soon as I walked in. I told the person why I was there and he immediately told me what they would be able to do, how long it would take, and how much it would cost. They fixed it while I waited, all in all about 20 minutes. It was $30 to have the hand repaired and $15 to have several links removed. Way cheaper than it would have cost me to send it back for the manufacturer to repair, even with the warranty. The people at Moren are consummate professionals. Extremely knowledgeable, courteous, helpful, and friendly. They took care of me as if I was an old family friend. From now on Moren will be my go-to jeweler and watch repair shop. I was extremely pleased with the quality of service there, and I highly recommend them. read more

My favorite costume jewelry necklace was in need of repair. The gentleman made the fix in 5 minutes while I waited! I had been turned away from other repair shops since it is just costume jewelry but I am SO happy to have found this place-thanks fellow yelpers! I intend to take any clocks, watches or loose diamonds here in the future! read more

New to area and needed antique watches repaired and clean. Service was excellent, professional and friendly. I have a few more antique watches and jewelry that need attention and I will return to this store for all of their maintenance needs. Other yelp reviews were helpful and accurate. read more

I highly recommend Moren! Rob and Louis are talented craftsmen. I bring all my repairs to them because they are reputable, fairly priced, timely and friendly. Great to support a shop in our neighborhood! read more

I was not in need of any major repairs- my plain little $50 swatch just needed a new battery, but I was in the neighborhood and growing anxious without it on my wrist. I had a brief but very satisfying experience! It's evident that staff is knowledgeable and adept-the battery process, though simple, was explained and tended to with care and speed. I was out the door in less than 10 minutes. Customer service was wonderful, even despite the very simple work my watch required. I will definitely recommend and keep this shop in mind for all my future needs! Location is right on Georgia Ave. I parked around the corner (lots of public parking around) and was easily guided by well placed signage. My watch is back to to ticking away on my wrist and I am super pleased. Many thanks! read more

Rob and Louis are the guys to see if you need a battery or a watchband. But, if you need real watch repair work done you should take your timepiece somewhere else. Had two very nice vintage watches repaired at MORENS, was charged $600.00, within 2 weeks the second hands had fallen off of both watches. Clearly, Clearly Substandard and inferior work. When I returned to have these issues addressed I was told you cant bounce these watches off the wall.. I will not take any of my timepiece to that so called watch repair shop again. read more

This used to be my go-to place to service mechanical watches but no more. I recently brought in a 1970s Tudor Submariner with a rare "Snowflake" dial for service and the watchmaker not only damaged the hands but also obliterated the lettering on the dial with an unfortunate mishap with a Bergeron tool. These watches typically sell for between $5.5-10k in unmolested condition and Morens managed to destroy thousands of dollars in value at a single stroke. The owner offered to pay for a redial but I was afraid it would lower the value of the timepiece even more. Bottom line, I would bring a cheaper watch in for minor service like replacing a battery but if you've got a valuable mechanical timepiece or an irreplaceable item with sentimental value I'd look elsewhere. read more

Moren - Moren managed to carelessly obliterate the "Y" and "S" on the dial lettering of a rare Rolex Tudor Submariner. Beware! - Watch Repair Near Me - Silver Spring, Maryland

This place is everythang! Not expensive and can fix all kinds of jewelry. I have used them on numerous occasions to fix my Movado watches. No need to drop off and return unless you have som place to go but they can fix anything within a few minutes. read more

After reading the various positive reviews on Yelp, I decided to give Moren a try. I dropped by to have a Datejust bracelet adjusted. This is usually an easy and inexpensive procedure for any competent watchmaker. Instead, Moren scratched one of the links and had the gall to charge $60 for the privilege. Again, I've had bracelets adjusted on APs and Omegas for much more reasonable prices and without any scratches. If you have a high-end watch, I strongly urge you to stay away and find a better watchmaker to work on it! read more

I had a skagen watch that had its front crystal broken. I decided to get it fixed locally rather than send it back in to skagen. I came to Moren's and left my watch for repair. 1 week later I returned and they had not even touched it so I waited for 20 mins while they worked on it. Fast forward 2 weeks and I'm sitting in a hot tub in the carribean and I notice my watch looks odd. Water had filled the entire front face!! My watch was destroyed!! I removed the front crystal to drain the water and find that it was replaced by a shoddy plastic imitation! I am never going back here again. Thankfully the watch was rather inexpensive but I'm glad I didn't bring anything Swiss made to these guys. read more

Experince: I am a watch collector and a small time seller. When I buy lots of watches & I can't do the battery replacement or some repairs. I have been looking for a place locally for service. Mail in places require you to package, ship, insure, and then pay for return. Then you get an estimate. I went to Moren's for the first time, love the way it feels, the artistry of the timepieces and the people. A group watches have been left for estimates. All three men behind the counter could not have been more helpful/friendly. They explained their history, their work the difference between plating and gold filled and in general their prices. One mail-in place estimated for 4 watches over $4,000. I now await MOREN'S verdict. I also had some batteries replaced and some watch cases closed-some are so tight it can be tough to reclose. One thing about a professional watch shop. You will always pay more for battery replacements, they checked the gaskets and opened cases that I do not have the tool for. So my initial visit has been positive. Stay tuned for updates. read more

Took my Cartier tank watch in, which was looking tired, and they restored it to like new condition without breaking the bank. I am more than pleased with the work done. Very nice people to do business with. I'm a customer for life. read more

After panicking when my MK died, I realized I most likely needed a battery. Of course I Yelped first and then ran to this place. The service here was great. 10 minutes and $15.00 minutes later, the watch is back in action. Zero complaints and Moren is too cute. I'll be back for other jewelry repair for sure! Tip: You can't see the entrance from the street. You must park and walk down the stairs. The shop will be on your left. read more

I came in to get extra holes punched in my band because the watch was too big for my small wrists. He fixed it right away (no waiting) AND he didn't charge!! That is terrific! Great service read more

Would highly recommend! I have had water in my watch and they have helped me fix it- they know watches well! They are very helpful, Will give you a fair price, efficient and friendly service! read more

I got a watch fixed here -- upon walking in, I was greeted immediately and the man was very nice, helpful and knowledgeable. I appreciated the quick, friendly, professional and expert service. read more

Cute little watch and clock repair shop tucked away on a lower level of Georgia Ave. I had a few links taken out of a watch, the man behind the counter was friendly and did the work while I waited. He was very patient when I said it seemed a little too small and had him put one link back in. Fifteen dollars seemed a tad high, but I would gladly pay a few more dollars for the convenience and customer service this place offers. You just don't see many places like this anymore! read more

I just got my mom's Cartier repaired. The repair cost less, took less time and came with a guarantee, all better than Cartier, the place with the big name! The crystal was cleaned and the gold case polished - the watch looks better than it has in 17 years! read more

Had a battery replaced here while I waited, and they also remedied (for free) the leak of moisture which was making my watch face cloudy. Liberty service, and worth knowing that they can answer and solve any watch issues! read more

I have been to Morens twice now and every time these guys are great. Fast, affordable, and SO nice. It's really refreshing to go somewhere that still puts forth a good small business vibe. read more

They have been servicing my watches long before there was a internet to post review's on exemplary service, you can trust them , I have for over 20 years. read more

I really tried to like this place. It's close to my work, and the two employees I met seemed genial enough. Where do I begin? I've brought about fifteen watches to them over the past few years. Most of the "repairs" have been to replace batteries. Other repairs have included: replacing a stem, getting a watch to keep running that was having spring issues, replacing a switch in a Seiko solar model, and un-sticking a stem in a "fake" Rolex. Repair success has been spotty, at best. DO NOT expect them to contact you with any updates regarding the status of your work. The "fake" Rolex - this is the latest problem and the one that prompted me to write. I dropped it off in June of 2014. I heard NOTHING about the status. I dropped by there today, and the man behind the counter said he could work on the stem "if I have some time." Really? They have had my watch for close to eleven months and they ask me if I have some time?! They had my cell # on the envelope. They could have called me with some sort of update. The other employee came to rally, and said stuff about ordering parts, etc, and copyright infringement. If there was ANY problem, they should have let me know. They said today they could try to order parts, and gave me the estimate. I said no, just put it together and give it back. The watch is not worth it, and I am fed up with their trying to make excuses. I have another watch there now - that I dropped off five weeks ago. No word on that until I went in today. Yeah, the guy said he's going to make a call and contact me tomorrow. As soon as I get these watches back, that's it. I am looking elsewhere. read more

Moren is an absolute gem! I popped in to switch out a watch band and the owner could not have been more accommodating and helpful. He actually took care of it on the spot, in less than 5 minutes I was wearing my new, improved watch! Extremely reasonable pricing, absolute best service ever! This is your go-to watch place!! read more