HORRIBLE. 1-1/2 hours to schedule service; 4 hours waiting for no-show. 1 hour online, on-hold, talking to phone rep who ended up unable provide any help. SEARS DESERVES TO GO BANKRUPT. WORTHLESS DINOSAUR.
Took 1-1/2 hours and a huge hassle to schedule dishwasher repair appt. (see detail below). Finally appt scheduled for 2 days later. Day before appt., received on answering machine an automated call from Sears confirming the appt., for 4 hour window between 8 a.m. & noon the next day, and confirming that the tech would call before he came (had provided both my home no. & daughter's home no. as back-up/alt. in case for any reason tech couldn't reach me).
Day of appt., no one called (either me or my daughter) and no one came. Just left me cooling my heels for over 4 hours. When I called in to inquire, was left on hold for 20 minutes by first guy, then someone else came on the line who knew nothing about my appt. & I started over with him. All he could tell me was that my appointment "had been rescheduled" to a 4 hour afternoon window 4 days later - WHAT? WITHOUT CALLING OR CLEARING WITH ME? AFTER STANDING ME UP WITH NO CALL, NO SHOW? Completely ABSURD.
NOTE: All of these calls go through a "national" service call service - nothing is local, no one calls the techs or is otherwise in any kind of direct communication. Just each rep entering a little data into a central system. No way for customer to contact anyone who has any real clue what is going on.
Scheduling: took 3 attempts, via telephone (aborted after 20 minutes on the phone, bc "system went down"), via online chat (AGAIN aborted after 20 minutes of typing, bc "scheduler went down"), then ANOTHER 20 minutes on telephone, including repeated attempts to sell me various extended warranties (unfortunately I have FIVE very expensive, very lousy Kenmore Elite appliances, each around 4 years old - have already had to replace the very expensive, very lousy washing machine - NOT HAPPY AT ALL).
So still no help on my $1500 Kenmore "Elite" UltraWash w "QuietControl" - that does nothing but leave my dishes a HORRIBLE mess - MUCH dirtier than when put in - and I pre-wash EVERYTHING - I have never relied on the claims that there's no need to scrape, pre-rinse or pre-wash dishes.
ABSOLUTELY NOTHING BUT A VERY EXPENSIVE PIECE OF JUNK. WILL NEVER BUY ANYTHING FROM SEARS again. Bunch of incredibly rude blithering morons. At LEAST I didn't fall for buying one of the "extended warranties" they repeatedly tried so hard to shove down my throat - so I'm not married to their HORRIBLE SERVICE as well as their HORRIBLE PRODUCTS.
SHAME ON SEARS. A company that has obviously lasted way too long. read more