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Target

2.9 (10 reviews)
Open • 8:00 am - 10:00 pm
Updated 1 month ago

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Ashley Store

Ashley Store

(29 reviews)

My family and I went in last Saturday and was greeted at the door by a lady who looked like she…read morewanted to help us. I told her that we wanted a full size bed for our teenage daughter and showed her an item from the online store. She said the full sized beds are in the back corner and pointed. She said go have a look and I'll meet you back there for any questions. We browsed for almost 20 minutes and had some questions. She never showed up. No one came to help us. We couldn't find anything on our own so we decided to leave for another furniture store. As we were leaving that lady was still at the door but this time talking to another salesperson and didn't ask us if we had any questions and just said have a good rest of the day. We went to Crawford's and bought the exact bed we wanted that same day.

We purchased this furniture on 10/15/ from the Lake Jackson store. We received the item on…read more10/18/23 and the item was delivered in a broken state. The delivery personnel knew it was broken because I saw him messing with it and forced me to sign it before I could test the item and drove off. I worked with different teams starting 5 minutes after noticing the unusable furniture. I received a call from VIP support and told them they would make this right. I was then notified the next day that the support ticket was closed without opening an exchange. I called on Friday afternoon and spoke with Matthew Atobe who assured me the exchange paperwork would be completed on Friday. I called on Monday 10/23 and spoke to Matthew again. I was informed that the exchange paperwork was not completed and I asked for a refund. I worked with Matthew and was assured it would be resolved and agreed on a Wednesday 10/25/23 delivery date. I spoke to Matthew and was afraid to use the furniture and it was causing an issue because my son had nowhere to sleep. He assured me that we could use it. That it was ok because the furniture was broken before use. Come today 10/25 the delivery was scheduled but delayed due to a truck issue. We were told again to use the furniture and any condition was fine. We did not want to damage it so we were careful with it however we have a small pet. We were told there was a small bit of hair on the furniture and it could not be taken!! That they would not accept and would not deliver our other fixed furniture. Then THEY DROVE OFF WITHOUT TELLING US. Then to top it all off, they said they completed the order and to enjoy our furniture!!! PastedGraphic-1.png We have never been treated so bad by a company ever! I do not want to do business with Ashley furniture ever again. We've spent over 10000.00 of furniture in past and have never been so defeated and frustrated ever. Please have the DSG come pick up the furniture tomorrow and refund our credit account so I can close my accounts. We will never do business with someone who treats my family like this!!!

Target - deptstores - Updated May 2026

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