Store number 1155
Christian rep
Sarah Dryman asst mgr
Store mg Jason hlavinka
District manager - store refused to give me their name
Hello,
Recently I purchased my father a television and he advised that Big Lots store #1155 would be the best place to purchase his stand as he was satisfied with his prior purchase however the service we received today was nothing close to what he had experienced in the past. Christian was our sales rep and he knew very little of what was to be done. He advised myself, my sister and our father that the stand was sold out and it would be atleast two weeks before any additional ones would be in. He then told us that selling of the display would need to be approved by the manager but he was off. I explained to him that I came in from out of town and wouldn't mind waiting for him to contact the manager for approval. He walks away and returns about 10 minutes later to tell us that he contacted the manager however he's not on call and only works when he's at the store. I then asked him who was in charge when he wasn't in store and he said Sarah Dryman. I asked him would he please grab her and he advised us that she said she was busy and had other tasks that she was responsible for and would not come over. At this point I told him that it would behoove him to have Sarah come speak with us. I asked him and the front cashier for the district managers name but it wasn't given. I often shop at the Sugarland location on hwy 6 and have never experienced such disrespect and disregard to a customer. My father was so irritated and disappointed with the service that he asked us to leave because he felt as though no one there wanted to assist him. I plan on making a BBB Complaint as well as any other reviews that can be made regarding today's experience. read more