Great experience in store and with customer service! Went into Ashley Furniture in town to get a bookcase. A very nice salesperson walked us through the options in the store, none of which fit the bill. She brought us to her manager and we selected one from the online catalog to be delivered straight to our house. We chose self-assembly to get it sooner. During assembly the bookcase sides were damaged because the screws protruded too far. We called customer service the next day and they opened a case and had us upload photos. We got our damaged bookcase taken away (including all the cardboard packaging it came in) and a new bookcase delivered and assembled on site. The delivery/assembly men were great! Fast, efficient, friendly, and took their shoes off outside the door! Our new, functional bookcase is here and beautiful - 2 weeks after first ordering. read more

Ashley Store - New bookcase assembled on-site! - Furniture Stores Near Me - Lake Jackson, Texas

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My family and I went in last Saturday and was greeted at the door by a lady who looked like she wanted to help us. I told her that we wanted a full size bed for our teenage daughter and showed her an item from the online store. She said the full sized beds are in the back corner and pointed. She said go have a look and I'll meet you back there for any questions. We browsed for almost 20 minutes and had some questions. She never showed up. No one came to help us. We couldn't find anything on our own so we decided to leave for another furniture store. As we were leaving that lady was still at the door but this time talking to another salesperson and didn't ask us if we had any questions and just said have a good rest of the day. We went to Crawford's and bought the exact bed we wanted that same day. read more

I made the mistake of purchasing two reclining sofas from Ashley Furniture even though I knew of the negative reviews. I asked the manager about their reputation and expressed my concerns. She assured me that they had made improvements and that they had many issues during Covid. Well, that the negative reports from the past are still happening today. First, I ordered two full size couches. They were delivered on the scheduled day however, there was only one couch and one love seat. The delivery drivers took the love seat back (never unloaded off the truck). Within the first two hours, one of the recliners would not close and made a loud noise. I contacted the store the next morning and reported this and told them I wanted to return the couch because I had no confidence of the quality. I was referred to the headquarters. They told me they would send me a part and when I received it to contact them and they would send repair person. I sent an email saying I did not want to repair a brand new couch. They said I could come in and buy something else of equal or greater value. I had already considered all of the reclining sofas in their store, so I accepted I was stuck with these poor quality couches. The second couch was supposed to be delivered yesterday (I made it perfectly clear when purchasing that I had family coming and that I HAD to have these couches prior to their arrival. I was assured this would be the case. When I called to find out why the second one had not been delivered they said they had texted and called repeatedly and I did not respond. Upon further conversation, they had two of my numbers mixed up on my contact. Now, they had no problem contacting me prior to the first couch being delivered. I was told it would be next week before they could deliver. I asked to speak to a manager and was told they would call within 24 hours. No call. I called and was left on hold for over 15 minutes. I called back again and the call was dropped after the recording identified that I had a delivery scheduled next week. I called again, and the call would not go through. I made the mistake of moving forward with Ashley Furniture despite the reviews, and now I am stuck with poor quality couches and family coming in from another state and nowhere near the space needed for everyone to have a place to sit. I WILL NEVER EVER buy from Ashley Furniture again. read more

We purchased this furniture on 10/15/ from the Lake Jackson store. We received the item on 10/18/23 and the item was delivered in a broken state. The delivery personnel knew it was broken because I saw him messing with it and forced me to sign it before I could test the item and drove off. I worked with different teams starting 5 minutes after noticing the unusable furniture. I received a call from VIP support and told them they would make this right. I was then notified the next day that the support ticket was closed without opening an exchange. I called on Friday afternoon and spoke with Matthew Atobe who assured me the exchange paperwork would be completed on Friday. I called on Monday 10/23 and spoke to Matthew again. I was informed that the exchange paperwork was not completed and I asked for a refund. I worked with Matthew and was assured it would be resolved and agreed on a Wednesday 10/25/23 delivery date. I spoke to Matthew and was afraid to use the furniture and it was causing an issue because my son had nowhere to sleep. He assured me that we could use it. That it was ok because the furniture was broken before use. Come today 10/25 the delivery was scheduled but delayed due to a truck issue. We were told again to use the furniture and any condition was fine. We did not want to damage it so we were careful with it however we have a small pet. We were told there was a small bit of hair on the furniture and it could not be taken!! That they would not accept and would not deliver our other fixed furniture. Then THEY DROVE OFF WITHOUT TELLING US. Then to top it all off, they said they completed the order and to enjoy our furniture!!! PastedGraphic-1.png We have never been treated so bad by a company ever! I do not want to do business with Ashley furniture ever again. We've spent over 10000.00 of furniture in past and have never been so defeated and frustrated ever. Please have the DSG come pick up the furniture tomorrow and refund our credit account so I can close my accounts. We will never do business with someone who treats my family like this!!! read more

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Very helpful with the furniture purchase from selection, financing to the delivery process.

Manager was nice as was associate, then it went downhill. As a disabled combat veteran they set up a pick up day and I let associate know I was on my way and he stated he was off but there were expecting me. Get there and 3 women state bear with us as it's just us 3 ladies... what?? Really, that's how you follow up a sale. Sent associate Daniel a message and didn't hear back. My friend went in to help and said it's a disaster and 2 male associates just standing around watching while the ladies tried to load a heavy electric sofa and love seat. I had to come in and assist along with my friend to get the furniture out to my truck. HORRIBLE. Contacted corporate and they were useless.. we're passing along to store to contact you, and of course no contact. Then my table they delivered I went to put together and this is a expensive heavy table and imagine that, it's damaged in Numerous areas. Black fingerprint smudge marks, mold spots that I tried to wipe off with bleach and to no help and the corner of table top smashed. Makes me believe this was used. read more

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Online price was 400 dollars cheaper crazy how they are still in business the loveseat I wanted was 600 cheaper luckily I was able to cancel the rest of my order before the reamed me out completely. read more

Ashley Store - Ok couch nice color but poorly made and very expensive 1699.99 plus 300 for delivery. - Furniture Stores Near Me - Lake Jackson, Texas

I would give negative stars if I could. We have had our bed set for under a year and our bed frame broke on July 4th and we started the process to have it fixed. 1000 calls with customer care and the store manager Matthew .....absolutely nothing has been done to this day. My new mattress has been on the floor for 5 months .... Every time I speak to someone, the part to fix my bed as been delayed ... every. Single. Time..... My newest estimation was March 2022!!!!!!!!!! No discount or help has been offered.. no condolences or customer service has been given. NEVER NEVER buy from this location. It is a franchise and if something goes south with your purchase they will absolutely not help you even if you're still in warranty!!!!! Don't let the easy loan and pretty show room fool you. GO TO GALLERY FURNITURE AND PUT THIS LOCATION OUT OF BUSINESS! I can't do anything except go talk to the store manager everyday!!!! There is no one to call above the store manager and HE IS NOT HELPFUL. read more

Ashley Store - Furniture Stores Near Me - Lake Jackson, Texas

We recently purchased couches. Once delivered we did not find them comfortable after some health changes. 16 hours after delivery we tried to return them. We received NO paperwork that the store does not do returns nor were there signs posted in the store. No one at the store or in customer service will even address the problem. I will NEVER step foot in an Ashley store again! We contacted the number suggested here and again and have received zero help. read more

Thank you Roy Miller for the help buying a new bed frame. This store is very nicely arranged. I love that you listened and helped me get what I wanted without trying to pressure me into buying more, which is often common. I'll be sure to ask for you next time I come to Ashley. read more

Ashley Store - Buying this beauty! - Furniture Stores Near Me - Lake Jackson, Texas

Do NOT EVER buy from Ashley! Warning you up front! I have been fighting them for 2 + months for them to fix a defective recliner less than 8 months old. I have been ignored, lied to and hung up on by their customer service reps. Research has shown this is systemic problem for them. Their are thousands of complaints, problems, etc. I have filed complaints with BBB and State of Texas Consumer Affairs & Attorney Generals Office. PM for info on a private group that has been formed to combat this issue. After joining this collective group. I went from being ignored to being heard. My problem is not fixed yet, but at least now they are responding to my issues. Look up Ashley furniture complaints and issues on Face Book. Great group that get action done by Ashley Furniture. I would give them a minus 3 (-3) * star but their is no option for that rating. Buyer beware!!!!!!!!!! read more

My fiancé and I walked in knowing exactly which mattress we wanted. We'd both slept on it multiple times (it's what I have at my house) and knew that we both found it comfortable. A salesperson directed us toward a product that was 3X the price of what we knew we could afford, claiming that my fiancé (6'5" and solidly built) would break down the mattress we had intended to purchase. Fast forward a month later, and the $1,200 mattress is incredibly uncomfortable and BREAKING DOWN. When I called, the salesperson informed me that we were outside of our 30 day window (which we were unaware we had signed paperwork for) and that she would be unable to approve a return. I called back a few days later, wondering if someone else would be able to approve a return since she had specified that she could not. The same woman answered, and I explained the situation again, asked to speak to someone higher up. She was very snippy with me, and did not transfer me to anyone who might actually be able to help me, saying "well I could and he'll just refuse your request too." I chose the email route to continue pursuing this, and have not heard back from anyone after two emails. But we did receive two phone calls regarding our payment plan that hadn't been set up. I'm not sure how they expected us to set that up when they hadn't given us any information on how to do that. We have an entire house to furnish and I can guarantee that we will not be making any of those purchases at Ashley. It isn't even the mattress itself that's the overaissue anymore; it's the complete lack of care for customer satisfaction. I am very motivated to be a loyal customer when treated well, and unfortunately we have not been treated well. UPDATE: still have received ZERO help, even though a tech came out and said that YES there is breakage on this mattress. Apparently it's "not enough" breakage to warrant any sort of action by Ashley. Sorry, but two inches of breakage inside of the mattress is pretty significant to the people sleeping on it. read more

Nobody contacted me. This store will go out of business soon. Just make the trip to Gallery Furniture. Same day delivery PERIOD. Oh and shared a similar experience with the lack luster manager Sara. read more

Ashley Store - Furniture Stores Near Me - Lake Jackson, Texas

I would avoid this place! They don't not stand by their product. I bought a coffee table and computer desk at same time and the coffee table is starting to separate and lift. I had to call several times and send photos multiple times just for them to tell me it was not defective and it had to be due to wear and use. I've only had the coffee table for 4 months! And by the way the computer desk still looks brand new despite it being used more often. So I would say go somewhere else if you're hoping for furniture to last more than 4 months! read more

We bought a couch set from this location and when it was delivered it was missing a component. We called customer service and were supposed to have the component mailed to us. After 2 weeks we still hadn't gotten the component so we called again and were told that we would get a phone call back which never happened. Now we are on our 4th phone call unreturned and an actual visit to the store. The manager was very dismissive and even acted like he was scolding me. I have never felt more unwelcome in an Ashley store before and we will definitely reconsider before we return. read more

The store: nicely laid out, a lot of stock but plenty of room to get around. The sales: Verny was great. We told him what we were looking for and he had several ideas, all good, all within what we were looking for. The delivery: if I could give it 20 stars I would. They were exceptional, professional and above-and-beyond helpful and friendly. read more

I haven't bought furniture in a long time and it's a daunting task. Debbie was so patient and helpful. She made the experience as stress-free as possible. The prices were good and I look forward to shopping there again. I wasn't impressed with the rest of the staff but don't let that dissuade you, just ask for Debbie and she will take care of you. read more

My daughter moved recently to Lake Jackson and we went to Ashley's in January and ordered a sofa and TV stand. We were told that it would be delivered on Saturday, January 25th and we are already February 13th and still no furniture. Now it has been scheduled for delivery on February 22nd, let's see how true that is. I just hope that if the furniture does get delivered on the 22nd, keep our fingers crossed that it's not damaged in any way. Very disappointed with this store won't be buying anything else from them anymore. read more

I came here to get furniture for my first house I've ever bought and the employee was very pushy. I couldn't even have a second to breathe with how much she was circling us like a shark and trying to get us to finance. We ended up financing $6000 worth of furniture but the experience was awful. They charged me for two warranties instead of one which came out to an extra $800 which I only found out about two months later. When I tried to get them to refund another lady told me to give it two months before it'll get credited back into my account. This was back in May and it is now the middle of September and still have no credits to show for on my statements. At this point it's just plain theft. Trying to get this issue resolved at the Lake Jackson location has been abysmal. While trying to cancel half of my order, the front desk lady was rude. The salespeople look at you and only see dollar signs. I couldn't imagine how the customer service is gonna be. This place has nice looking furniture but their employees are not worth the headache. read more

This was the worst furniture experience I have ever seen. We went with my son and his wife who were purchasing an entire houseful of furniture. They were promised 60 month same as cash, zero down, next day, free delivery...the works. After completing the purchase all of the terms suddenly changed. Instead of 60 month same as cash, it changed to 5% back but 20% interest with $2000 down. The free delivery suddenly cost $500 and was several weeks out. They said we could drive to North Houston and pick it up immediately so the next morning we rented a u haul and went to get it and after the driving and cost of the uhaul the furniture isn't ready and won't be until next week. They want to charge a 10% restocking fee to cancel the order that isn't ready and we are out of the cost of a uhaul. We will NEVER do business with Ashley again and definitely don't recommend anyone else use them either. read more

Crap service! I ordered a bed 2 months ago from this location. I was told it would take a month to get this bed and I was fine with that. That delivery date comes and goes. I call to inquire on it, told delivery is now going to take another month and they set a date. I had someone stay at house to accept delivery and a no show again. Both times I never received a call or text that the delivery date had changed. RUDE! When I called, delivery set back another month. Told them to give me my money back. Am now waiting on check. I wonder how long I will have to wait for that. read more

STAY AWAY from Ashley Furniture DO NOT BUY FROM THIS COMPANY. I purchased over 5000.00 worth of living room furniture from this place in December for my son who just moved to Lake Jackson and to this date 1/28/2020 they are still trying to deliver furniture that keeps getting ordered wrong. My son has to leave work every time they deliver the furniture to sign for it and so far he's had to leave work a total of 4 times for delivery. This is unacceptable. I called customer service and was put on hold more than 4 times and hung up on 2 times. Customer service told me I needed to call the local store because they could not do anything about it. So I call the local store and go figure customer service did not tell me you have to press 3 to speak to a store representative. But you press 3 and nobody answers and don't leave a message because they will never call you back so you have to keep calling and calling until someone answers . So I finally spoke to a lady named Ricki and she told me there is nothing she could do because she's just an "office manager" and that a "Store Manager "was the only one that could authorize any return but guess what he was out sick with the flu. I doubt that the store only has one "Manager" so she said someone would contact me on Monday. So guess what Monday came and went and still no phone call I had to call back and press 3 to speak to a store associate but again nobody picked up after 10-15 min of calling and calling finally someone by the name of Jimmy Castaneda who he said was the GM but guess what he could not authorize a return because only the customer service 1-877 number can authorize a return. So I call them and they say they can not authorize a return and that I have to call the store I purchased the furniture from so they are just giving us customers the run around. Customer service for this company sucks the managers and GMs do not care about customer service at all this is the worst service I have ever received from any company I have ever purchased anything from Ashley Furniture should be very ashamed of themselves with all these bad reviews and customer service they need to retrain upper management and GMs because they are very very bad at business also check yelp reviews they have a ton of bad reviews as well. As I said before stay away from this company if you decide to buy beware. I WILL NEVER EVER BUY FROM THIS COMPANY AGAIN AND WILL TELL MY FRIENDS AND FAMILY ABOUT THIS EXPERIENCE AND TO STAY AWAY FROM ASHLEY FURNITURE FOR SURE!!!!!! Update:: I received a response from Madison Inman from Ashleys Furniture in response to my reviews I posted about her company. She asked me to send her all my info associated with my account and told me she would send my info to her internal team and that she would escalate it and that if I don't hear from them in 2 business day let her know. Well I still have not heard from them and it's been 3 days this company is a joke please please do not buy from them like I said this is the worst experience I have ever had with a company. No return calls ,hang ups, delivery's wrong no help with anything on this issue if she's the owner of the company she's not doing a very good job trying to RAISE THEIR 2 1/2 star rating to 5. STAY AWAY FROM THIS COMPANY BEWARE THIS IS A SECOND WARNING THEY ARE NOT CUSTOMER FRIENDLY. THEY ARE ONLY CUSTOMER FRIENDLY WHEN YOUR IN THE STORE BUYING SOMETHING.. read more

I just recently bought furniture from here and the lady that took care of us was friendly and helpful! I enjoyed shopping here and the atmosphere was nice. However we have been experiencing the lack of having all the furniture delivered on time. I have had 2 pieces that keep getting rescheduled because of one issue or another and one of the most important pieces was the bed rails to my daughters bed. So obviously my daughter is still on the couch. I understand how business works, delays and just dealing with lazy employees sometimes. However telling your customers that you don't know when they will be able to expect a piece of furniture is just bad business. Needless to say unless this takes a BIG change in direction I will never buy from this furniture place again. I have bought from a few furniture places before including Rooms to Go which I had no problems at all with and local vendors before. I think that's probably the best way to go, Local vendors, well They always have your stuff ready and our grateful for the business. They never seem to have the problem these big business do! read more

Sara Longoria is incredibly rude!! Terrible representation of "management". Mine and my husband experience today on Fathers Day, with our kids in tow was extremely upsetting!! I ordered a couch that has been delayed serval times. I can no longer keep waiting because we have a rental that must have a couch. I went in to cancel the order. I was told by a really nice employee, "so sorry your order has not been distributed yet. We have had so many delays, we are doing our best". Then Sara Longoria was called over to process a refund and Sara Longoria told me very aggressively, " no I can't give you a refund today because it will mess with our numbers. I can do it on Monday." I said, "if I can buy something today then why can't I return something today?" She said, "ok, FINE, I'll do the return but you have to pay a 10% restocking fee." Why would I have to pay a restocking fee when the sofa hasn't even been distributed to the warehouse yet??!! She even called me a derogative name!! I left there shaking mad. Everyone else in the store has been nothing but wonderful. Sara Longoria should not be in a position of customer service, especially a MANAGER. I hope the corporate Ashley's Furniture can make this right. I have been a long standing Ashley's customer. Ashley's will continue to lose customers at this location with her in charge. read more

Price was good on the table we bought about two years ago. Quality was also satisfactory. The only problem was with delivery. Wasted my day waiting for a delivery in a window that was pushed back. The store gave the typical response of "we don't control delivery" if you don't live in Houston or very close to it, be prepared to waste your day waiting for delivery. read more

On month 2 waiting for Ashley Furniture to repair a 4 month old broken couch. Worst experience ever, they just have poor quality furniture.

I don't know where to begin ..The only good thing about Ashley Furniture is maybe the Furniture..Once the order leaves the store and goes to the distribution center it becomes the worst experience for me everytime . EVERYTIME I have ordered something from this place it is something... I ordered a night stand and TV stand in May ..Both were supposed to be delivered on The 3rd of June..june 1st I get a call saying my nightstand is in and my tv stand is delayed..no biggie right ok so we agreed instead of partial delivery both would be delivered on the 10th of June.. Again on the 9th on June I recieved a call saying my tv stand was in and my night stand was on backorder..now mind you I was already told it was in and we were just waiting on the tv stand..i asked the lady why is my nightstand gone and she proceeds to tell me that she doesn't know what happened but it was sent out another order and she can't help me because she don't know what happened... Im told the nightstand should arrive by the 3rd of July..now its supposed to be delivered by the 11th of July...i have had it with this company...i have to use this store because it's the only affordable place in our area that does in house finance pretty much ..the only time I haven't had a issue with anything is when I ordered online and got it shipped to the house ..when I called customer service it was the stores problem so I had to call them ..the only person that was helpful was Crystal with Acceptance Now...she is probably the best thing about the Lake Jackson store.. if you can find a better store for Furniture i suggest you go there because this store is definitely not it..you have better luck getting Ashley Furniture from a rent to own place .. All I can say is thank God I bought all the furniture I needed so I do t ever have to go through this again with this unprofessional company..Maybe I will get my nightstand this month but who knows ... read more

Took over 30 minutes to check out. The lady working the register was incompetent, maybe some training should be required? When she realized I was growing impatient she starting making snotty comments. Don't know if a lack of customer service is a Lake Jackson thing or Ashley's specific... short note don't buy anything from them. read more

I purchased a mattress July 5th and canceled my order on July 7th. I never got the mattress or my refund. It is now September 19th and I am still waiting for a refund. It has been refunded multiple times I think we are on refund #6 According to the Ashley's furniture store in lake Jackson. Each time they have told me that it will be issued In 7-10 days. Each time it has failed. I used a debit card and they said they have to mail a check. Sara Longoria (store manager) thought it was funny that the assistant manager (Roy Miller) tried to refund it back to my debit card because they are not set up for that. She hasn't been helpful at all in getting me my money. They kept the merchandise and stole my money. I have been on the phone with their so called customer service where I spoke to Hailey brewer and she said there was nothing that she can do. She would call josh stretch on his cell to see if available. Of course he wasn't. He would get back to me at his earliest convenience. Never happened on September 18th. Hailey also told me that Sara Longoria was lying about not being able to refund the money to my debit card. So I called back and Sara said accounts payable is holding my money and rejecting my refund. Her hands are tied. So I call back to customer service in a different state and of course they had to transfer me back to Texas Ashley's furniture but before he was kind to let me know that they are able to refund the money. So then I get put in with Cindy L she won't give me any names but I already had them. Cindy then tells me that the reason Josh Stretch can't contact me is because the system is down and she will give him my information for him to contact me. Still nothing from Josh still no refund for an item I ordered in the store that I never received or even looked at. They just kept my money. Think twice about giving these people your hard earned money. Since all this I have found fb groups of all the people they have scammed and all their nightmares that Ashley's furniture has given them. read more

My Table never made it to my home, not sure what happened. We ended up canceling our order and went to Gallery Furniture because they have same day delivery. read more

We purchased a dining room server on November 27, 2019. We were originally told that it was on back order and that it may take three weeks for the server to come in. After five weeks, we visited the store in January and spoke with an associate. The store manager was out sick that day (or we were told that), so we left our information with the associate and we were told that the store manager would call us back, which never occurred. I left several voice mails asking for the store manager to call back and discuss. Of course, no call back. I did get a call a few days later from delivery stating that the order was now set to be delivered on March 28th. I called the store delivery today to inquire about the delivery...and now we're being told it will be April 6th. We are extremely disappointed with this store and will never purchase from Ashley again. We're giving up hope that we will receive the server. read more