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Sears Hometown Store

2.7 (7 reviews)
Open • 9:00 am - 6:00 pm

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7 years ago

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District M.

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8 years ago

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4 years ago

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8 years ago

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8 years ago

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District M.

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7 years ago

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7 years ago

They were able to deliver our range earlier than scheduled. Installation was quick and efficient. No issues or problems.

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North Atlanta Fireplace, Grill & Patio - Sledgehammered

North Atlanta Fireplace, Grill & Patio

(24 reviews)

$$

I agree with other online posts on various sites, if zero stars were an option, that's what I'd…read morerate this company. Approximately 60 days ago, we had a bedroom fireplace gas starter that stopped working properly. They assigned a technician. They rescheduled multiple times, claiming to have car trouble, busy schedules, etc. They finally showed up and I was very uncomfortable with the service tech. After inspecting the unit and climbing into our attic, he showed us a video of our chimney and told us the home had been improperly built by our custom builder 16 years ago. So, he told us they would need to cut into our drywall and conduct a major renovation to get the unit to work. We have had our fireplaces serviced and no one else ever told us there were major issues and fire hazards, etc so I just didn't believe his video and told my husband I was concerned the rep might have even created damage to drive up a bill. The rep later reached out to schedule a follow up and we declined service because we just didn't trust them. A month later these people put a $250 lien on our home as a service/trip charge. Who does business like this? Send us a bill. Call us, but no one with any level of integrity or customer service, puts a lien on a home just because you're angry we didn't fall for your trumped up sales pitch to conduct thousands of dollars of unnecessary work at our home. Contractors often walk into nicer homes and inflate pricing, etc because they assume homeowners will just pay for it. In more than 30 years of homeownership, we've dealt with many businesses and I agree with what other reviewers on Angi, etc said about this company, 'they have to be the worst company in Atlanta'. No one has ever placed a lien on any of our homes. Ever. We took a chance and used this firm as they were one of few listed to provide replacement parts for our fireplace. Please don't take a risk and trust these people. They have no integrity! Such a horrendous experience in every way.

As the adage goes, you're only as good as the people who work for you. North Atlanta Fireplace has…read morequite the curmudgeon working for them. His name is Noel Daniel. Noel does the fireplace installations. Noel was rude and abrasive from the moment he entered my home. I asked him to use shoe covers upon entering my residence. Instead of just putting on the shoe covers, he asked me why he had to wear shoe covers, and proceeded to walk towards the fireplace. I stopped him again and insisted that he put on the shoe covers. He also came in without a face mask. In this age of COVID, every home service provider should wear mask. There's no need for such boorish behavior, especially since he's supposed to provide a service. But as Clark Howard would say: that's a perfect example of customer 'no service'. Noel was in my home for thirty-three minutes, he charged $250.00, made no attempts to clean, and left all of his debris(boxes, old logs, screens, etc.), in the middle of the floor. Unfortunately, I had to leave for work, so I didn't discover this dissater until I arrived back home, leaving my wife and I to clean up his mess. Whether he's an employee of North Atlanta Fireplace, or an independent contractor, he's most unprofessional, and reflects poorly on the company. Caveat emptor!

Sears Hometown Store - appliances - Updated May 2026

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