Avoid at all costs - if you get a working machine great, if you don't you're out of luck and money…read morewith this company. Long story short - they delivered 2 "brand new" washers with huge holes in the drum and are taking no responsibility and we have yet to receive a refund or confirmation of a refund and it's been almost 3 weeks since our order. We bought a brand new Whirlpool washer/dryer set on 4/26/25. All seemed well and John Hartley the salesman seemed helpful and kind. We ended up buying brand new (instead of scratch and dent) to avoid any possible issues down the road. Delivery was 4/29/25 and within 20 minutes of the washer being installed and running the test cycle, water was leaking all over the floor. The delivery people refused to come back and check their own installation. We called the store and was told that we needed to call Whirlpool to get a technician out to look at the machine. The technician arrived on Thursday (5/1/25) and the moment he took the cover off the machine he noticed a huge hole right in the drum which was the source of the leak. He actually told us that this was caused by either the delivery team dropping the unit or someone mishandling and dropping it at the Appliance Factory warehouse or somewhere along the line from the manufacturer. We called Appliance Factory back and asked them to send out a new machine - we were extremely patient with them but frustrated since this was brand new, but mistakes happen right? They delivered another brand new machine on 5/8/25 and I personally went out to meet the drivers and had them open the cover on the driveway and it revealed another even bigger hole in the drum. I rejected the delivery and they took the machine away and since we still had the old broken machine in our basement I demanded that they take that one as well since what were we going to do with a broken washer? We decided we no longer wanted the dryer either since it was clear to us they are selling defective machinery and have no integrity behind the products they are selling. We have talked with management (Doug) and John 5+ times since this entire situation and they do not stand behind the products they are selling and are quick to throw the manufacturer under the bus. If you encounter an issue with anything you buy from them, they have no repair team or refund process that doesn't involve them getting a credit from the manufacturer before releasing your money back to you. They will continue to hold your money hostage and claim that everything is "above their paygrade" and "out of their control". They also told us that they found 14 units with holes in the drum that were supposedly "new" so who knows what they are actually selling to you. Doug (the manager of this store who avoids getting on the phone and prefers his salespeople be the buffer between him and customers unless you call the president's hotline) has no integrity, compassion, or thought behind his actions. I have attached pictures of the drum holes as evidence. Save yourself the trouble and buy from a big box store that is easier to work with and doesn't hold your money hostage.

We came in with our family of five ready to buy a dishwasher that day. We spent 30 minutes without…read moreanybody offering to help us and had people come behind us get helped before us. We went across the street to Home Depot right away and bought our dishwasher the same day.

I needed a washing machine 2 weeks ago. You have to wait for some one to come out to your home to…read moretell you that for slightly less than $800.00, they can fix your $700.00 washing machine that is now almost 4 years old. I will tell you, Home Depot and Lowe's have nothing in stock. Delivery schedule will be a week or more out, even though the warehouse is as close as the Denver area. Great customer service! Yes, I am being sarcastic. Christy at Manweiler Appliance worked with me, she knows the appliances they have in stock, what the appliance bells and whistles are and, sure, I could have brought my new washing machine home today, although I prefer to have their guys haul it up my deck steps, into my home and complete the hook up process. Oh, I don't have to wait a week. I will be doing my laundry tomorrow! Thank you Christy!

I am so happy that Victor came to my house and got my refrigerator up and going. He leveled my…read morefridge which the delivery guys could not due. He showed me the switch for the ice maker. It was hidden behind the ice cube door, in a weird spot. I was fit to be tied until Victor. He's a great selection for service. He's honest, nice and cares about his client. If I have any more appliance problems I will definitely call for Victoria. Thank you, Cris Wilkinson

I am so delighted with high end new appliances purchased and installed through sales rep Steve…read moreGrandbois at Specialty Appliance in Fort Collins. I researched to the nth degree for years before custom building our new home. Decided on Wolf for our double griddle cooktop, Vent-a-Hood, Sub Zero, and mostly Miele appliances due to the fact that Miele lets you plumb your combination steam oven (my favorite appliance by far), 30" wall oven, and then their superb coffee maker, while Wolf does not. Our 2 Miele dishwashers are the best in the industry. Steve is the perfect appliance design pro, methodically working with our custom cabinet maker to ensure rough installation was a snap with super smart pro installer Victor and crew, and it was. Don't know who these miserable reviewers are here... We had an outstanding purchase and install experience with Specialty Appliances. I just wanted to say so. Thanks guys!

Horrible scheduling. Dysfunctional system. They don't call you back. I had set aside a day for a…read moreinstall. Had to call to confirm since they didn't as they said the would. Was told l would get a call back that day and then they didnt. They don't seem to care about your time. Asked for a refund as again today told they can't help me with the scheduling Now l can't even get the refund and need to get a call back which they don't call you. Incompetent and stressful being a customer. So wouldn't use especially if you need an install as it just doesn't happen with them. Had used them before and took 3 times to get the dishwasher installed as first two times the dishwashers were damaged. Tried again with a microwave but after this will not use as wanting to also get a friddge and new washer/dryer. When being a customer is this stressful its just not worth repeat business.

This is a great repair service. Mike the owner was able to diagnose the noises coming from the…read morewasher in a few minutes. Two days later employee Nick came out and fixed the clutch and coupler and now the washer works perfectly without crazy banging noises. Very professional and easy to do business with, Local Motive should be on everyone's list for appliance repairs.

Very responsive and accommodating. Diagnosed the issue quickly and set up a date to make the repair…read morequickly. The tech was very friendly, professional and knowledgeable. The repair was made quickly and for the quoted price. I would highly recommend!

Just had August over for one visit so far, but working on more jobs with him coming up. He was so…read morefriendly, professional, helpful, and fair! He gave me extra tips (always appreciated) and suggestions for a dryer and a washer and a mini fridge. He in no way gave any lady downtalking vibes. I felt like I could trust him and will be calling him again.

JR Fixed my Samsung dryer, Fantastic service. Friendly,…read moreefficient, reasonable price. Reached out to me quickly after I left him a message. I wasn't home when he came. Came out sooner than he had originally stated. Replaced a sensor in an hour. Called me later that evening and explained everything. We settled up by Venmo. Easy quick no hassle dryer works great! Thanks JR.

Nice selection of appliances with affordable and competitive prices. The display room is easy to…read more maneuver.

Terrible experience. The salesperson was a jerk, he was snooty, not friendly at all. It was like I…read morewas putting him out when I asked questions, even though I was the only person in the store. Sales person not interested in making a sale. Not helpful or forthcoming with information. High prices on older appliances. The freezer on one floor unit was not even working. I left and bought elsewhere the same afternoon. I will not go back to Affordable Appliances.

My old washer had to be replaced since the motor and bearings were shot. Since my dryer was still…read morein good shape, I kept that and they were able to install the dryer on top of the washer just like my original set up. I live in a town home and only have space for stackables. The washer has been working well for over 6 months. Pleased to have saved money without having to buy a new washer and very happy with their professional installation.

This review is long overdue! We moved to our new house in September 2015. When shopping for a…read morewasher and dryer, we decided it would be best for us to buy used. When we went to visit this place, we weren't sure if we were in the right place. They are located amongst auto repair shops. However, I am so glad we found them! There was a decent selection of gently used washer and dryers, many were even matching sets. The owner was very knowledgeable about the products and helped us find something dependable. They delivered for a very reasonable fee and were easy to work with. When our washer stopped spinning, they honored our warranty and repaired our machine. They even gave us a loaner while it was being worked on. They went above and beyond to take care of us and we truly appreciated it! It is now February 2017 and our washer and dryer are working great!

I had a very good experience with Bob's Appliance Service both by customer service and the…read moretechnician's knowledge and experience. I called in for a dryer repair. That evening the technician (Miguel) showed up and diagnosed the problem, said he would order the part and they would call me back once they received the part. I really appreciated he fit me in at the end of his day. Once they had the part, I was called, given a 4 hour window for the next afternoon and Miguel repaired my dryer. I am grateful they fit me in so quickly and accomplished the repair job as soon as they had the part. Thanks Bob's Appliance Service and Miguel!

Do yourself a favor and avoid Bob's Appliance Service in Fort Collins, CO. Their customer service…read moreis terrible, and what should have been a simple dryer repair turned into three days of wasted time, long waits, and still no working appliance. They give you a massive five-hour appointment window (12-5pm). On day one, the technician arrived around 4:30pm. On day two, he didn't show up until after 6pm. On day three, he told us he would be our first stop with the part, but instead showed up around 6:30pm--after we had already left for dinner--because the office schedulers changed his route. To make matters worse, every time I called the office for help, the schedulers were rude, dismissive, and made no effort to provide even basic customer service. This company wasted our time, left our dryer unrepaired, and treated us with complete disregard. I would strongly recommend looking elsewhere for appliance service. I would have given Bob's ZERO stars but that was not an option! I then called Mr. Appliance and they came next day, with a 2-hr appointment window, and had my dryer working again in very little time! Kudos to Mr. Appliance

I tried ordering a part from big box stores and they did not know what they were doing. A close…read morefriend told me to call Don Laurey at Appliance Factory Parts. I did and he didn't disappoint. He was very knowledgeable and had the parts shipped to me at a reasonable price too. I will shop there again and I recommend them for parts and good prices! Item arrived when he said it would too. Thx!!

I'm writing this review because Don didn't sell me any parts to fix a water leak problem with my…read morefridge. Instead, he told me that I simply had a clogged drain and to go on Youtube to find a video on fixing it. I was able to fix the drain at no cost. His advice shows that he really knows his business and is more concerned with getting it done right than selling parts.