Our experience at Appliance Factory was efficient and highly satisfactory. My parents were visiting…read moreand wanted to give us a housewarming gift in the form of a new dishwasher and microwave. After some online research, Appliance Factory looked really promising. We were greeted at the door by a salesperson named Cory, who walked us through the store and gave us the highlights of each dishwasher based on our needs. Unfortunately, the brand of dishwasher we wanted was significantly back-ordered due to nationwide supply chain issues (not Appliance Factory's fault); however, Cory helped us find the next best thing and the decision was super easy. We're really satisfied with our fancy new dishwasher and our dishes are so clean! My only complaint is the communication. The microwave we ordered was on backorder, and I was told it would be about two weeks before it came in. I called recently and was told it wouldn't be in until end of December. The supply chain is out of their control, but I would appreciate updates when my order gets pushed back. Additionally, I was given a delivery date for our dishwasher and was told I would get a call from the delivery person to set up a specific time. No call came, so I stayed home waiting for him to show up whenever (Disclaimer: the delivery service is contracted out and they are not Appliance Factory employees). He did show up on the right day and did a great job installing.

Finally, finally a couple of things have been done to, from Appliance Factory's point of view,…read morecorrect the problem. But when you buy a brand new washer and dryer and one will not start immediately upon delivery, that's problematic. This mother wanted for her child to have a perfect washer and dryer. Otherwise I could have saved a fortune by going on FB marketplace. But instead I purchased "brand new" at Appliance Factory and got something that did not work AT ALL. Ya, somebody came to fix it the next week but that's not what I had in mind. How long before it breaks again, or the brand-new dryer goes? So they did throw in a warranty, which at least if we have junky appliances that will come in handy. Also a small amount was returned to us but for Heavens sake, what I wanted was appliances in perfect, brand-new condition. I do appreciate that AF did something but it took ALOT to get these concessions mentioned above. They promised the refund and the warranty and I can't tell you how many times we had to call and continue to beg for it. Bottom line- a person buys brand new for a reason. It did not come to fruition in this scenario and I would never advise shopping here unless you have an aggravation meter that goes for a long way.

I am so happy that Victor came to my house and got my refrigerator up and going. He leveled my…read morefridge which the delivery guys could not due. He showed me the switch for the ice maker. It was hidden behind the ice cube door, in a weird spot. I was fit to be tied until Victor. He's a great selection for service. He's honest, nice and cares about his client. If I have any more appliance problems I will definitely call for Victoria. Thank you, Cris Wilkinson

We had an easy and efficient process getting a new washer. Bruce and Brandon were incredibly…read morehelpful and polite during the delivery! Thank you so much!

I am so delighted with high end new appliances purchased and installed through sales rep Steve…read moreGrandbois at Specialty Appliance in Fort Collins. I researched to the nth degree for years before custom building our new home. Decided on Wolf for our double griddle cooktop, Vent-a-Hood, Sub Zero, and mostly Miele appliances due to the fact that Miele lets you plumb your combination steam oven (my favorite appliance by far), 30" wall oven, and then their superb coffee maker, while Wolf does not. Our 2 Miele dishwashers are the best in the industry. Steve is the perfect appliance design pro, methodically working with our custom cabinet maker to ensure rough installation was a snap with super smart pro installer Victor and crew, and it was. Don't know who these miserable reviewers are here... We had an outstanding purchase and install experience with Specialty Appliances. I just wanted to say so. Thanks guys!

We went to Specialty Appliance in Fort Collins to buy all of the appliances for our new home. We…read morewere told the service would be excellent and had great quality items. Our first trip there was good and we got good service. After that, not so much. When they came to install our appliances, the dishwasher, dryer and fridge were all broken. Second dryer had a dent. They kept telling us the fridge not working was probably user error. When we convinced them it wasn't working, they at first wanted us to wait until they got someone out there to look at it which would be a week or so. We told them we could not be in a new house without a working fridge so they did bring out one for us to use. When the repair man came out to look at it, they ended up scraping it because they couldn't fix it. Finally got a working fridge later. We felt like we were at a scratch and dent store and not a high quality one.

This is a great repair service. Mike the owner was able to diagnose the noises coming from the…read morewasher in a few minutes. Two days later employee Nick came out and fixed the clutch and coupler and now the washer works perfectly without crazy banging noises. Very professional and easy to do business with, Local Motive should be on everyone's list for appliance repairs.

Very responsive and accommodating. Diagnosed the issue quickly and set up a date to make the repair…read morequickly. The tech was very friendly, professional and knowledgeable. The repair was made quickly and for the quoted price. I would highly recommend!

JR Fixed my Samsung dryer, Fantastic service. Friendly,…read moreefficient, reasonable price. Reached out to me quickly after I left him a message. I wasn't home when he came. Came out sooner than he had originally stated. Replaced a sensor in an hour. Called me later that evening and explained everything. We settled up by Venmo. Easy quick no hassle dryer works great! Thanks JR.

Courteous, friendly, efficient, helpful, and explains the issues in an understandable way!read more

Terrible experience. The salesperson was a jerk, he was snooty, not friendly at all. It was like I…read morewas putting him out when I asked questions, even though I was the only person in the store. Sales person not interested in making a sale. Not helpful or forthcoming with information. High prices on older appliances. The freezer on one floor unit was not even working. I left and bought elsewhere the same afternoon. I will not go back to Affordable Appliances.

We did not have a great experience with Affordable Appliances. We purchase a used Washer/Dryer from…read morethem with a 30 day warranty, installed them and the washer did not work. They after a week they replaced the washer with a similar model, after 2 weeks and 4 loads of laundry it stopped working. When contacted they said it was out of warranty from when the original washer was purchased and would not stand behind their product. So, we are out $375 for a broken washer that we now have to pay to have hauled away. Will not do business them again.

My old washer had to be replaced since the motor and bearings were shot. Since my dryer was still…read morein good shape, I kept that and they were able to install the dryer on top of the washer just like my original set up. I live in a town home and only have space for stackables. The washer has been working well for over 6 months. Pleased to have saved money without having to buy a new washer and very happy with their professional installation.

This review is long overdue! We moved to our new house in September 2015. When shopping for a…read morewasher and dryer, we decided it would be best for us to buy used. When we went to visit this place, we weren't sure if we were in the right place. They are located amongst auto repair shops. However, I am so glad we found them! There was a decent selection of gently used washer and dryers, many were even matching sets. The owner was very knowledgeable about the products and helped us find something dependable. They delivered for a very reasonable fee and were easy to work with. When our washer stopped spinning, they honored our warranty and repaired our machine. They even gave us a loaner while it was being worked on. They went above and beyond to take care of us and we truly appreciated it! It is now February 2017 and our washer and dryer are working great!

I had a very good experience with Bob's Appliance Service both by customer service and the…read moretechnician's knowledge and experience. I called in for a dryer repair. That evening the technician (Miguel) showed up and diagnosed the problem, said he would order the part and they would call me back once they received the part. I really appreciated he fit me in at the end of his day. Once they had the part, I was called, given a 4 hour window for the next afternoon and Miguel repaired my dryer. I am grateful they fit me in so quickly and accomplished the repair job as soon as they had the part. Thanks Bob's Appliance Service and Miguel!

Do yourself a favor and avoid Bob's Appliance Service in Fort Collins, CO. Their customer service…read moreis terrible, and what should have been a simple dryer repair turned into three days of wasted time, long waits, and still no working appliance. They give you a massive five-hour appointment window (12-5pm). On day one, the technician arrived around 4:30pm. On day two, he didn't show up until after 6pm. On day three, he told us he would be our first stop with the part, but instead showed up around 6:30pm--after we had already left for dinner--because the office schedulers changed his route. To make matters worse, every time I called the office for help, the schedulers were rude, dismissive, and made no effort to provide even basic customer service. This company wasted our time, left our dryer unrepaired, and treated us with complete disregard. I would strongly recommend looking elsewhere for appliance service. I would have given Bob's ZERO stars but that was not an option! I then called Mr. Appliance and they came next day, with a 2-hr appointment window, and had my dryer working again in very little time! Kudos to Mr. Appliance

I'm writing this review because Don didn't sell me any parts to fix a water leak problem with my…read morefridge. Instead, he told me that I simply had a clogged drain and to go on Youtube to find a video on fixing it. I was able to fix the drain at no cost. His advice shows that he really knows his business and is more concerned with getting it done right than selling parts.

I tried ordering a part from big box stores and they did not know what they were doing. A close…read morefriend told me to call Don Laurey at Appliance Factory Parts. I did and he didn't disappoint. He was very knowledgeable and had the parts shipped to me at a reasonable price too. I will shop there again and I recommend them for parts and good prices! Item arrived when he said it would too. Thx!!