I am so delighted with high end new appliances purchased and installed through sales rep Steve…read moreGrandbois at Specialty Appliance in Fort Collins. I researched to the nth degree for years before custom building our new home. Decided on Wolf for our double griddle cooktop, Vent-a-Hood, Sub Zero, and mostly Miele appliances due to the fact that Miele lets you plumb your combination steam oven (my favorite appliance by far), 30" wall oven, and then their superb coffee maker, while Wolf does not. Our 2 Miele dishwashers are the best in the industry. Steve is the perfect appliance design pro, methodically working with our custom cabinet maker to ensure rough installation was a snap with super smart pro installer Victor and crew, and it was. Don't know who these miserable reviewers are here... We had an outstanding purchase and install experience with Specialty Appliances. I just wanted to say so. Thanks guys!

Horrible scheduling. Dysfunctional system. They don't call you back. I had set aside a day for a…read moreinstall. Had to call to confirm since they didn't as they said the would. Was told l would get a call back that day and then they didnt. They don't seem to care about your time. Asked for a refund as again today told they can't help me with the scheduling Now l can't even get the refund and need to get a call back which they don't call you. Incompetent and stressful being a customer. So wouldn't use especially if you need an install as it just doesn't happen with them. Had used them before and took 3 times to get the dishwasher installed as first two times the dishwashers were damaged. Tried again with a microwave but after this will not use as wanting to also get a friddge and new washer/dryer. When being a customer is this stressful its just not worth repeat business.

Just had August over for one visit so far, but working on more jobs with him coming up. He was so…read morefriendly, professional, helpful, and fair! He gave me extra tips (always appreciated) and suggestions for a dryer and a washer and a mini fridge. He in no way gave any lady downtalking vibes. I felt like I could trust him and will be calling him again.

JR Fixed my Samsung dryer, Fantastic service. Friendly,…read moreefficient, reasonable price. Reached out to me quickly after I left him a message. I wasn't home when he came. Came out sooner than he had originally stated. Replaced a sensor in an hour. Called me later that evening and explained everything. We settled up by Venmo. Easy quick no hassle dryer works great! Thanks JR.

I needed a washing machine 2 weeks ago. You have to wait for some one to come out to your home to…read moretell you that for slightly less than $800.00, they can fix your $700.00 washing machine that is now almost 4 years old. I will tell you, Home Depot and Lowe's have nothing in stock. Delivery schedule will be a week or more out, even though the warehouse is as close as the Denver area. Great customer service! Yes, I am being sarcastic. Christy at Manweiler Appliance worked with me, she knows the appliances they have in stock, what the appliance bells and whistles are and, sure, I could have brought my new washing machine home today, although I prefer to have their guys haul it up my deck steps, into my home and complete the hook up process. Oh, I don't have to wait a week. I will be doing my laundry tomorrow! Thank you Christy!

I am so happy that Victor came to my house and got my refrigerator up and going. He leveled my…read morefridge which the delivery guys could not due. He showed me the switch for the ice maker. It was hidden behind the ice cube door, in a weird spot. I was fit to be tied until Victor. He's a great selection for service. He's honest, nice and cares about his client. If I have any more appliance problems I will definitely call for Victoria. Thank you, Cris Wilkinson

Avoid at all costs - if you get a working machine great, if you don't you're out of luck and money…read morewith this company. Long story short - they delivered 2 "brand new" washers with huge holes in the drum and are taking no responsibility and we have yet to receive a refund or confirmation of a refund and it's been almost 3 weeks since our order. We bought a brand new Whirlpool washer/dryer set on 4/26/25. All seemed well and John Hartley the salesman seemed helpful and kind. We ended up buying brand new (instead of scratch and dent) to avoid any possible issues down the road. Delivery was 4/29/25 and within 20 minutes of the washer being installed and running the test cycle, water was leaking all over the floor. The delivery people refused to come back and check their own installation. We called the store and was told that we needed to call Whirlpool to get a technician out to look at the machine. The technician arrived on Thursday (5/1/25) and the moment he took the cover off the machine he noticed a huge hole right in the drum which was the source of the leak. He actually told us that this was caused by either the delivery team dropping the unit or someone mishandling and dropping it at the Appliance Factory warehouse or somewhere along the line from the manufacturer. We called Appliance Factory back and asked them to send out a new machine - we were extremely patient with them but frustrated since this was brand new, but mistakes happen right? They delivered another brand new machine on 5/8/25 and I personally went out to meet the drivers and had them open the cover on the driveway and it revealed another even bigger hole in the drum. I rejected the delivery and they took the machine away and since we still had the old broken machine in our basement I demanded that they take that one as well since what were we going to do with a broken washer? We decided we no longer wanted the dryer either since it was clear to us they are selling defective machinery and have no integrity behind the products they are selling. We have talked with management (Doug) and John 5+ times since this entire situation and they do not stand behind the products they are selling and are quick to throw the manufacturer under the bus. If you encounter an issue with anything you buy from them, they have no repair team or refund process that doesn't involve them getting a credit from the manufacturer before releasing your money back to you. They will continue to hold your money hostage and claim that everything is "above their paygrade" and "out of their control". They also told us that they found 14 units with holes in the drum that were supposedly "new" so who knows what they are actually selling to you. Doug (the manager of this store who avoids getting on the phone and prefers his salespeople be the buffer between him and customers unless you call the president's hotline) has no integrity, compassion, or thought behind his actions. I have attached pictures of the drum holes as evidence. Save yourself the trouble and buy from a big box store that is easier to work with and doesn't hold your money hostage.

We came in with our family of five ready to buy a dishwasher that day. We spent 30 minutes without…read moreanybody offering to help us and had people come behind us get helped before us. We went across the street to Home Depot right away and bought our dishwasher the same day.

This is a great repair service. Mike the owner was able to diagnose the noises coming from the…read morewasher in a few minutes. Two days later employee Nick came out and fixed the clutch and coupler and now the washer works perfectly without crazy banging noises. Very professional and easy to do business with, Local Motive should be on everyone's list for appliance repairs.

Very responsive and accommodating. Diagnosed the issue quickly and set up a date to make the repair…read morequickly. The tech was very friendly, professional and knowledgeable. The repair was made quickly and for the quoted price. I would highly recommend!

Nice selection of appliances with affordable and competitive prices. The display room is easy to…read more maneuver.

Terrible experience. The salesperson was a jerk, he was snooty, not friendly at all. It was like I…read morewas putting him out when I asked questions, even though I was the only person in the store. Sales person not interested in making a sale. Not helpful or forthcoming with information. High prices on older appliances. The freezer on one floor unit was not even working. I left and bought elsewhere the same afternoon. I will not go back to Affordable Appliances.

I had a very good experience with Bob's Appliance Service both by customer service and the…read moretechnician's knowledge and experience. I called in for a dryer repair. That evening the technician (Miguel) showed up and diagnosed the problem, said he would order the part and they would call me back once they received the part. I really appreciated he fit me in at the end of his day. Once they had the part, I was called, given a 4 hour window for the next afternoon and Miguel repaired my dryer. I am grateful they fit me in so quickly and accomplished the repair job as soon as they had the part. Thanks Bob's Appliance Service and Miguel!

Do yourself a favor and avoid Bob's Appliance Service in Fort Collins, CO. Their customer service…read moreis terrible, and what should have been a simple dryer repair turned into three days of wasted time, long waits, and still no working appliance. They give you a massive five-hour appointment window (12-5pm). On day one, the technician arrived around 4:30pm. On day two, he didn't show up until after 6pm. On day three, he told us he would be our first stop with the part, but instead showed up around 6:30pm--after we had already left for dinner--because the office schedulers changed his route. To make matters worse, every time I called the office for help, the schedulers were rude, dismissive, and made no effort to provide even basic customer service. This company wasted our time, left our dryer unrepaired, and treated us with complete disregard. I would strongly recommend looking elsewhere for appliance service. I would have given Bob's ZERO stars but that was not an option! I then called Mr. Appliance and they came next day, with a 2-hr appointment window, and had my dryer working again in very little time! Kudos to Mr. Appliance

The Cupboard is one of my favorite stores! Great cookbook selection, and an unparalleled selection…read moreof kitchen gadgets and bakeware. It's also a good place to go to get international shelf-stable food and treats, particularly from Europe.

This review is specifically for The Cupboard's knife sharpening service…read more I had several issues with the service: I was told the sharpening would take 48 hours. No one contacted me within that timeframe, so I waited an extra day and called myself. Only then was I told it was finished. The knife came back with a burr on the tip that I had to remove on my own. A sharpening service should inspect their work and handle basic finishing before returning the knife. The knife was damaged, and nothing was mentioned to me. It looks like a mechanical sharpening tool was used, and it left a noticeable gouge in the finish. This is a $250 Benchmade pocket knife that was essentially like new. Overall, I'm very disappointed. The communication was poor, the knife wasn't ready when promised, the finishing work was subpar, and they damaged an expensive knife without acknowledging it. I only noticed the damage when I got home. While the knife still functions, it's extremely frustrating to have your property damaged and not be informed.

Home Depot is my favorite home improvement chain. I even own Home Depot stock! So, my experience…read morehad to be terrible to give this location 1 star. In short: I placed an online order for two items that were both shown as being in stock. Got to the store, only one item was actually there. So I cancelled the online order and bought the item they had. Simple, right? Yes, except for one thing: getting my money back for the online order. That took over 3 months, more calls to this location and corporate Home Depot than I can count, and finally I had to file a BBB complaint against corporate HD. As soon as someone with a brain saw my complaint, they immediately refunded my money. But I can't get back the time I wasted, and I really don't appreciate the numerous times when I called this location, had someone tell me they'd look in to it and call me back quickly, and then didn't - ever. This store is poorly managed.

We are doing a complete update on our townhome here in Ft Collins and frequented the Home Depot off…read moreMulberry street. Honestly, best customer service ever. We have never been to a better store than this particular location. Every time we purchased paint and a load of other items, we got great help from all of the employees we encountered. We were referred to Francisco Mendoza, a contractor affiliated with Home Depot to install our butcher block counter top and we hired him additionally to replace the windows as well. This gentleman was incredibly honest and his crew were very hardworking and accurate. They did an unbelievable job for us-even replacing an installed window that was defective after installed. Highly recommend this contractor and this particular Home Depot store.

We purchased a washer/dryer set from this store. They dropped it off the day of closing on our new…read morehome. We paid for them to install everything including hoses and dryer duct, however they failed to do so. They to this day haven't refunded us for that. We left on vacation the next day and when we came back and started up the dryer for its first use it screeched worse than nails on a chalkboard! They returned to our home to service the dryer a week after contact, suspiciously with the exact parts needed to fix it without ever having seen it to troubleshoot... The dryer received new rollers. They were also asked to change out the dial as it was nearly seized and took brute force to move it for selections. It worked fine for a few weeks then.... it didn't..it completely stopped working. They now show up to our home mind you for the third time in less than 2 months of ownership of these gently used, refurbished like "new", only cosmetic! appliances. Great Salesman they are but follow through is lackluster and like a bad night alone on NYE leaves you wanting.. Anyways they sent out the serviceman again with a new motherboard to get the dryer back up and running. Well all was fine as you may be guessing for a few more weeks, but here we are again and ALAS! more issues. Save your sanity as their customer service is horrid. I asked Samantha, an inept employee with the personality of a potato, if it was common for their "refurbished" appliances to be such lemons. She said, "No, not usually". But the other 1 star reviews big to differ. No refund honored, they wont even send someone out to pick up their useless appliances to help a customer make way for BETTER. Samantha's retort is they wouldn't feel comfortable taking appliances without giving over money. But isn't that their business model now?! Get junky appliances spruce them up to work for a day then bail? Reminds me of the scene where Harry Wormwood(The Appliance Store), the sleazy car salesman, from the screenplay Matilda sells Mrs. Trunchbull a POS car(Washer/Dryer). "Wormwood! Sell me a lemon? You're heading for the chokey, young lady!" Do yourself a favor, you read this far, just don't...go buy somewhere else and save yourself the headache, like the one you got reading this long a$% review..