Five Stars!!! Very professional, helpful and service oriented owner and staff! I purchased the…read moreBig Green Egg for my son Christmas 2019 from Georgia Pools. They gave me the best price as well as delivery and set up Christmas Eve. My son's best Christmas gift ever! (He uses it 2-3 times weekly.) Christmas 2020 I purchased several accessories for him and Monty recommended the EGG Genius. Another awesome product he loves!!! In addition to the home town service, they stand behind their products! (Many stores are happy to sell but resistant of returns.) Georgia Pools proved to be very accommodating and replaced an accessory purchased earlier. Again, I recommend them for exemplary service, expertise and standing behind their products!

This was a great experience!!! They were so knowledgable about the Green Egg... They provided…read morepictures, information, and a hands on demonstration!!! The carry many products related to the Green Egg, and they also have hot tubs, jacuzzi spas, pools, and pool equipment. The staff are very accommodating and made sure each customer had exactly what they needed. Really great customer service! It's a small size store, however they have multiple selections of products. At the end of the experience, they also provided a 10% discount!!! Awesomeness... I was surprised to find out that the Green Egg carried organic charcoal, gluten free BBQ sauce, and gluten free seasonings... After grilling, I found that the charcoal has a hickory taste and cooked evenly!!! The best grilling I've tasted, since pit grilling with wood chips... I look forward to making gluten free pizzas using the stone plate in the future. I would highly recommend this location and look forward to visiting again...

We needed a fireplace/chimney rework and were so pleased to find the Mad Hatter team. Everyone we…read moredealt with, from sales and office staff to field reps and installers, were all the kind of knowledgeable, professional, conscientious folks you hope to find for a big project on your home. The whole experience, and especially the finished product, could not have been better. Not a discount operation but we got the quality we paid for.

Very professional We had a gas fireplace that had not…read moreworked for a long time. They did the diagnostics and repaired. He also cleaned the fireplace out, arranged the logs, and showed us how to operate it for the next owner

Had the opportunity for a quick visit to Recteq HQ. Gotta give Dan on the customer service line a…read moreshoutout for his help as well as the team of young men and ladies in the store. Everyone was super awesome.

So we bought a 590 ($800) had it 2 or 3 years it had an explosion inside which is apparently common…read morewith the 590. After almost a year back and forth them sending part after part after part it still doesn't work correctly. We've spent 40+ hours taking it apart then back together then apart etc.. They refuse to send anyone and refuse to replace the thing. So much for that fabulous warranty. Be ready to spend countless hours on the phone, emails and hope your mechanically inclined. I told them today I'm done, too long too much time & effort spent already. This is absolutely ridiculous. All the smokers I've had i was excited to get this til it came warranty time. I would NEVER recommend this company or their products to anyone. I've used the same pellets in all my smokers without issue. If this was a car or an appliance would I have to be the mechanic? STEER CLEAR of this company. Should they actually be a stand up company and either have someone come fix it or replace it ill happily remove this and update everyone. Not holding my breath. This is the 1st post, on the matter. Anyone who has seen any of my previous negative posts on anything knows this will be all over online within the week. Appreciate your time. Have a great weekend

Terrible service. Don't bother with this company. I had a few back and forth's with someone trying…read moreto buy a pit and its just more headache than its worth. If you want an "insert" they'll only sell it to you how they think you need it - dont bother with your own ask, even if its less work for them.

I was first introduced to S&S Fire Pits many years ago at the Columbus Arts Festival. Since laying…read moremy eyes on these fire pits I knew when I was ready to upgrade to a quality fire pit, S&S would be the one. So the years went by and I never made it happen. Then over the holidays we were flying through Atlanta and our layover had us staying the night in Atlanta. We booked a hotel room and found the closest brewery to our hotel (Arches Brewing 6 min away from the Hampton Inn & Suites Airport location). We were amazed heading to the outdoor space at the brewery to lay our eyes on the incredible fire pits I had dreamed of for years. We were lucky to have a great conversation with an S&S employee. Our plan is to drive down with a truck sometime in 2022 and pick up our new custom made fire pit!!! It will be cheaper for us than paying for shipping. Please, if you are in the market for a fire pit, check out S&S Fire Pits before making your purchase. You will be so pleased with the handcrafted made to last fire pit product you will receive. Heck, message me and maybe we can piggyback our pick up and save each other the shipping / gas money.

Amazing customer service from this little hometown store! Specifically from Patsy Cooler .... This…read moreyoung lady went so far above and beyond helping us with our situation that it is almost indescribable! Instead of having too wait 3 weeks to have our equipment picked up, serviced and returned she worked magic and we walked out with a new (similar) model piece of equipment. Pretty sure because she took the time to talk to us and discovered the amount of work I had piled up and knew the predicament I was in at the time. She even agreed and arranged to have my new equipment tested by a tech before we left the store to ensure it worked properly. Even the rest of the staff was nothing short of great making us feel right at home. Everyone was very polite, friendly and eager to assist us and other customers in the store with whatever they needed. No high pressure, no feeling unwelcomed or like we were alone in the store with no assistance. Always apologizing for us having to wait when honestly we have waited longer for way less elsewhere. If you need anything Sears can offer I highly implore you to visit this hometown store, you will not regret it one bit.

They are always so nice and friendly here. They go out of their way to help you. Had a problem with…read morea chainsaw we bought, so they went ahead and just exchanged it for a new one. This is what true customer service is about.

I'd give it Zero stars if possible. First off the only person that was on the floor was on the…read morephone the entire time arguing about bad drive to work. And honestly it got racial and I walked out.

When our microwave died, we thought we could easily replace. Until..we realized it was a whole unit…read morewith the oven. So the search for a new one! By far this store had the best price, with delivery and installation! We also did not have to wait for 7-10 for delivery only 2 days! Kenny Johnson was very helpful in making sure of the correct size and type we needed. We have no complaints with the ordering, date of installation, and installation. Everything was exactly as we were told it would be! They even took our old unit with them so we did not have to worry with it. Thank you Kenny and Taylor for a job well done!!! This is EXACTLY HOW CUSTOMERS SHOULD BE TREATED START TO FINISH! ALSO, had a personal phone call to make sure everything was operating properly and I was happy!