To be clear from the start, the person who replaced the part did what he was directed to do. The problem lies first of all in the person who came first made the incorrect diagnosis, requiring us to replace a part (pressure switch) that made no difference whatsoever, and cost us almost $500. after the part was replaced the washer was still malfunctioning. (wouldn't stop filling) furthermore, your customer service is the worst I have ever encountered. AI rescheduled my appointment randomly because the "part was delayed" yet the part showed up the day before my scheduled appointment. I could not reach an actual person to explain the situation. The questions to choose in your chat not did not address my situation and I could not type a question. I finally found a phone number which sometimes did not respond to my prompts ("press 1") or again, did not offer me anything in the menu that fit my situation. I could not reach a real person at any time in this process. This was a nightmare and I will never use Sears for anything again. read more

My dryer was making a very high pitched squeal and he was able to take apart the dryer and find exactly what it was and fix it all while cleaning everything as he went!!! I loved the time it took the knowledge and patience he had with my toddlers and I. It was more expensive than I originally thought ALSO cheaper than a new dryer. read more

He knew quickly what the issue was, how much the repair would be and also gave suggestions of what brands have the least repairs and the ones he suggests. Great info since I now have to buy 2 new refrigerators and the one I was about to buy for my new house was a brand he did not suggest. read more

LUIS was courteous the job was done properly would like to have back if further repairs are needed highest recommendation good communication kept me informed arrival time read more

I used Sears Home Services for an ice maker repair. After multiple visits and payment, the issue was never fixed. I ultimately hired an independent technician who immediately diagnosed the actual problem and completed the repair successfully. When I disputed the Sears charge, I ran into a bigger issue: there is effectively no way to escalate a problem with Sears Home Services. Communication is routed through automated systems, and even when the work is not completed correctly, responsibility is deflected rather than addressed. The process was time-consuming, frustrating, and far more expensive than using a local repair service. Based on my experience, I would strongly recommend hiring a reputable independent technician instead of Sears Home Services. read more

The service tech was professional but did not end up fixing our washing machine. In fact, the problem was worse after he left.

Shannon was kind, patient and greeted my dogs. Ten out of ten would recommend. Thank you

I am very disappointed with the service I received today. Because the technician did not come with the appropriate equipment to do the job and because the model number of the appliance was not available he refused to do any type of repair and left. Again, I am very disappointed. read more

Unable to repair window a/c, didn't spend much time looking at it. We had to replace it unfortunately. So, his call fee of 126.00 (I think) plus the cost of new A/C. It probably would have been an easy fix if he took more interest. read more

This is the second time that I have been notified that a technician is on his way, rescheduling my day, waiting, only to find that you canceled the service appointment. It us virtually impossible to contact someone at your company to get my repair completed. Your customer service is terrible. read more

I purchased a new stove from Lowe's on Feb 1. Three weeks after delivery the oven functions ceased to work giving an F027 error meaning the control board is defective. Frigidaire set up a repair visit with Sears Appliance Repair. Three visits have been set up. They have been a no show for every one. Text reads "circumstances beyond our control." What does that even mean in reality? I need an oven that works and Sears cannot be bothered to show up. Lowe's says "not our problem." read more

On time. Courteous. Worked fast, explained to me what was happening and then he was on his way home.

It took almost a month to get my repair complete. it was a disaster.i wish i had just bought a new washer. One thing after another. I prepaid for all the parts and labor, and one of the parts was ordered to the wrong address. it took weeks for the new part to get ordered and it was STILL mailed to the wrong address. Also, don't expect to speak to a live person if you need help. AI has made the customer service experience so difficult. I will never use Sears again. read more

The only reason I give these lousy idiots one star is so that I can tell others that they should stay as far away from this business as they possibly can. Don't call them, do not trust them, do not use them. They, (Jeremy) ordered parts for my parents dryer and the parts were shipped to my parents home. They have scheduled three 3 times now to come and put the parts in the dryer and have no showed the appointments every time for three weeks now. STAY AWAY FROM THIS COMPANY!!!! You will only be disappointed. read more

the technician confirmed the drain pump/motor was defective and that one drum piston was broken. Those were the items the virtual tech order to our residence. The tech test the unit long enough to insure it worked but he did not test it for leaks. when I ran a short wash I ended up with a room full of water. The washer is unusable in its current state. unless we want to spend an hour mopping and shop vacuuming the water up. l am quite frustrated and upset. I am being told no one can come out for another week! that is unacceptable! poor customer service! read more

Sears home improvement was selected by my home warranty to fix a repair on my refrigerator. July 10th they came out to order parts, and rescheduled me till the 24th. All but one of the parts arrived and the other was on back order. Sears stated it was delayed and would provide updates via text.. this did not happen. The 24th arrived and Sears did not call to inform me that this appt would not take place. So I waited around all day from 7a-6p due to poor communication. Present day- all parts have arrived, my appt time still states for July 24... and I cannot for the life of me try to connect with a representative on the phone, it is all automated. I will NEVER use this service again in my life. Poor communication, lack of efficiency, and overall a pain in my ass. I would not recommend this service AT ALL. read more

after servicing the refridgeratir, the freezer is not working. I put a lb of frozen meat in it and after 2 days the meat is defrosted. the ice maker is not making ice. read more

Our appointment was for Friday between 8 and 5. Friday morning we received an email verification. The link in the email to use to track the status of the appointment said the technician would arrive between 8 and 5. We waited all day and no one showed. Around 4pm, we checked the email link again to find our appointment was now for Saturday. Sears changed our appointment without notice, explanation, or apology. read more

I don't have any thing negative to say about the repairman, I was alarmed about the cost of the service. I think it was very expensive and will definitely impact my using your service in the future read more

This is the 5th service call. Going on my 6th. I would like my dryer replaced. You would think they would help me.

Service tech knowledgeable and did a great job. Although Sears warranty center failed to inform me the tech would need original bill of sale to verify appliance was still under warranty, although all this information was verified when appointment was made. This would not have been an issue when I had two weeks before tech was scheduled to arrive, if I had been informed of this before appointment. read more

Service techs who came to our home we rate as a 5. They were Great. However, don't like that I couldn't talk to live person Sincewhen I needed to talk to someone. We were without our fridge for 5-6 WEEKS, during the holidays! That was difficult! We rate this as a 1. Since this is our first call for service it's difficult to tell if it is worth the cost of the service. We will wait & see.​ read more

never showed up. Scheduled three time but never came or called. called yesterday two weeks later. unsatisfied. Nelson Torres read more

He seemed to be well aquatinted with our problem, checked several places & explained our problem. We were very satisfied with his visit & would call him again. read more

No show, no text no call nothing just a picture of my front door. I don't know how they got it. I was here all day long 8 to 5 three generations, and gave me then they tell me in their texts update 1 to 2 stops away until 440 in the afternoon they say sorry we missed you. read more

Left four screws on the counter which he removed while taking the unit apart. Charged an additional $53 on top of the AHS service call fee we already paid. The first appointment was cancelled short notice so overall it took over 3 weeks to get this done. read more

Well, he literally walked out on us. I don't think he knew where to start and what to do, so he took the cowardly way out. Quality was zero, and value worse. Brent owes my wife an apology. I think the company itself owes my wife an apology. Honestly, he deserves to be fired. I'm retired now, but when I was working, we would have walked an employee out of the building instantly for behavior like that. This was his second time to come out and we were assured he would communicate with Samsung during the visit and would not listen to the fact that the issue only started recently. read more

The technician was great. But it is to hard to schedule an appointment. It takes to get an appointment. I called the first time on November 13, got an appointment for the 18th wich was cancelled and rescheduled for Nov 30th. Somebody came and it was not fixed somebody came on December 23d and it wasn't fixed Today is January 9th and it seems to be fixed . Customer service is a 1 read more

The repair tech was amazing! Unlike another warranty company we have had since 2008, this guy has the part I needed and fixed my dryer immediately. He was patient with all my questions and responded professionally and helped me understand what he was doing to fix my dryer. Very thorough and well worth my time of being the last client in his scheduled route in this hot Texas weather! read more

Victor advised what time he would be here and was prompt in arriving. He was very pleasant and explained that he would not be able to come in the house if dogs approached him (which I understood) and waited on the porch while we put up my dog and the visiting grandchildrens' dogs. He was very diligent in checking my dishwasher for a leakage and did not find anything wrong with it. If I ever need another appliance repair, I will request Victor. read more

Gary is the best! This is the second time he has come to service our riding mower. He is knowledgeable, efficient, and friendly. Gary assessed our needs, ordered the parts and returned to complete the service. He also suggested possible future needs that we should consider. We trust Gary completely to repair anything. Thank you, Gary! :) read more

Ongoing issue since December several service calls, parts that were ordered had to wait for, didn't solve the issue. Service call Feb 1st part ordered waited until March for part and service call. Still not resolved. Today tech came out went through same song and dance. He said oh your vent..no..we even changed the venting and the issue presisted so it's not a clogged vent. This tech decided to tell our home warranty Co who finally agreed more cost effective to replace the dryer , our vent needs to be cleaned out what the heck is wrong with these people!!!@%@. Never ever again will we use Sears. We had for years however they have gone down the drain. I had to redo my original review after receiving the email from our warranty company. That was shady stuff. read more

Washing machine would not spin. After 5 service calls the machine is still not working.

My technician was very professional and respectful. He knew a lot about his trade. I would definitely ask for him again should I need to.

Not good support and service. You pay for appliance warranty and in return the Repair person come and don't even check anything and leave. Now waiting for the second repair guy to come. It's a waste of money. read more

Dishwasher repair . The technician never showed up no call or text. Not good to leave us waiting all day could have attempted to call and say not coming. read more

Mark S. was very friendly, respectful and professional during all service/repairs on my washer/dryer. He is an excellent technician and I will specifically request for him for all future washer/dryer services or repairs. read more

My dishwasher went out. I had service tech come to repair. He was very professional. He diagnosed and corrected the problem quickly. The weather was about16 degrees but he came out the very next day. Outstanding work . read more

Muhammad is very pleasant and knowledgeable. He is the one I want to have always for any of my services on our HVAC uni.

We woke up this morning, Sunday, after repairs were completed on Friday, to a warm refrigerator again. That's after we had to pay out $150.11 for repairs. read more