First the good part, the technicians are fantastic. They are very knowledgeable, professional, and do great work. If everything goes as planned, i.e. the techs arrive during the appointed time and you are charged correctly, everything goes well. The problem is if you have to deal with the office staff, namely Mr. Green, the dispatch manger, there will be issues. Mr. Green feels it's an acceptable practice to arbitrarily change people's appointment windows, without notice. Of course accompanied with this "excellent service" is a bad attitude. My appointment time was changed 3 times, without even a phone call, with one change occurring on a Saturday. Yeah, I planned to spend the entire day waiting for my service. The dispatchers have poor, if any, project management skills and are unable to properly schedule services. Why would anyone set an appointment in Arlington, VA for a tech that is in Frederick, MD, after 3 pm? A horrible dispatcher, that's who. Mr. Green is the weakest link, as far as customer interaction, and needs extensive training. Oh I forgot to mention... be sure you check you credit card statement because we were over charged $1000. read more

They are wasting your time, this has been the third appointment that I'm waiting on them and no one show up, every time they make an excuse that they have family emergency. I got off the phone with them 2 hours ago; he said that they are on their way. I do not see anyone came over. Sear's needs to stop this stupid bullshit game. Now that I have seen other people reviews, I really don't want them to contact me no more. read more

Bait and switch to the finest. They refused to do the duct cleaning unless I spent $1,100 for unit cleaning. My unit is less than 2 years old. A waste of my time. read more

Do not use this company! I was trying to use the deal advertised on their site for a $99 duct cleaning with free dryer vent cleaning (up to 10 vents). The technician came to the house, took the vent covers off, went outside to look at the A/C unit then came back to the door and told me it would be $1000. Nothing in the fine print of the advertisement says anything about any extra fees unless it is over the allotted amount of vents you are paying for. This has to be illegal. It is straightforward false advertisement. Quite frankly they need to be reported to any state and federal agencies possible for fraud and false advertisement. read more

Buyers Beware! We recently contacted Sears Air Duct Cleaning to get an estimate for cleaning the air ducts in our home. The technician who came did an inspection of our HVAC and vents. The quoted price to provide this service was $1,569. The advertisement we received stated a price for the number of vents we have as being $460. Not only was this a bait and switch issue, but the technician took our system humidifier apart to inspect, and did not return the filter into the unit. He said the filter was not necessary and only caused a mold build-up. Later that afternoon our utility room and the basement floor flooded due to the condensation not flowing through the filter as intended, and into the condensation pump. It took us several hours, nine towels, and four fans to dry the floor. It was a mess! The plank flooring still has water seeping up when you walk on it. The humidifier fan housing was also broken by the technician in his attempt to take it apart. I had to use tape to hold the fan housing in place in the humidifier in order for it to work. Sears was contacted immediately when we discovered the problem. They have been no help whatsoever, even after four phone calls and numerous messages. This is a bad business with unacceptable customer service. Buyer beware! read more

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A bit disappointed in the manner of their service and approach when they arrive with the strong arm service guy in tow. Just the sales pressure alone is unbearable. Overpriced, sales pitch, their goal is to just hit you hard in the wallet! Then the wanted to sale some uv lights... sold elsewhere for 20 to 50 bucks max. It was a lot! Kinda sour taste in my mouth! What a day! read more

Do not call Sears Air Duct Cleaning! It's a total scam!! The advertisement says $99 up to 10 vents. They came and did not do the cleaning. They said we have to pay them to clean the HVAC system first and the charge is $1100 for it. We told them no and they left. Never ever contact for anything ever again read more

Sears air duct cleaning is a scam! I saw the advertisement for $99 and when they came they did not do the cleaning. They said we have to pay them to clean the HVAC system first and the charge is $895 for it. We told them no and they left. read more

This was terreble experience! I dont know how these people are still in bussiness. I scheduled an appointment with them for may 30th, they did not show up, they did not call, inform or anything, just did not show up. I called them again and they came on june 6th. I asked the guy to put on shoe covers and he was rude about saying "show me first what I need to clean". I said put on you shoe covers so I can show you. I asked him to be carefull with my paint, because I recently painted the house, I helped him out with his bucket of water, but he did a sloppy job in my master bedroom, the dirt was still on my carpet. I asked him if he can cleane it again, he replied "You were crying about your paint and now you are crying about the carpet". I asked him to leave the house and I dont need your services anymore. They still charged me for all three rooms and when he only cleaned one room and that too very sloppy, see the pictures. They said it is a two step cleaning, first a solution and then pressure wash, there was no soltion and they did not spray anything. The guy took my credit card information before he does anything. If you use their service, DO NOT give them your credit card information until they're done. I was being nice and gave them my card information, and they charged me. I called them back about the charge, the Manager who said his name was Morrise, said they are not refunding me back, despite of me explaining everying then and they still stained my fresh paint. I am going to disputed the charge! read more

I had Sears come this mornimg to clean my carpet The first thing he said was your carpets are dirty, that will cost $100 extra (wtf), i mean that is why I called, then he said I don't move furniture, again (wtf). So I ended up with the guys who have been in the business forever. Don't bother with Sears, took 5 appts to even get them to my house. read more

I would give this company a zero if I could. Schedule appointment. over week ago. Sears didn't show for the appointment nor call. Supervisor is never available. You cannot count on this company! read more

A waste of money. I booked an appointment with them a month in advance. I received a voice mail confirming the booking. I called the day prior to make sure, I was told they couldn't come. I had to rebook after an argument with the woman. They sourced out the job so some unknown company showed up. They charged me triple what I was quoted and didn't even clean the carpets very well. There were spots I could see hadn't even been touched. I am going to have to find someone else to come and clean the carpets. Horrible! I will never use them again. read more

Sears As Per guidlines - Carpet Cleaning Near Me - Lorton, Virginia

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these people are a scam! the $99 duct cleaning is fake. they come to your house and ask you to see the ac system first. they tell you that you need the whole system cleaned/coil/furnace instead of the $99 vent cleaning. and refuse to do the work of vent cleaning. this is fraud!! read more

This is a scam. This is not the real quality Sears we are used to. I scheduled an appt for dryer vent cleaning for a date that was available on the calendar. They changed it to a later date then on the new date they called and said dryer vent cleaning would be $329 instead of the $115 they had promised. Bad customer service and they are not sticking to their commitment. Avoid this business. They are not honest. It is a shame because Sears is a name I grew up with and I trust. read more

I confirmed my appointment for a morning slot 8 to 12. Waited all day to find out they screwed up and never scheduled me. Don't use them!! Wastes your time. read more

A $99 duct cleaning turned into $1889 duct cleaning and another $450 to repair my HVAC. Charged my credit card before service and in an amount not authorized. Gave me a second bill when service was supposedly completed. I don't know what happened to the original bill. Told me HVAC was running and working before they left. When they left realized it was not on and would not go on. Control said "system failure". Called within 20 minutes of when they left and would not return to fix the system. Supervisor said he would pay for a repair person that evening if I found one since I have respiratory problems and the air quality outside was code red. I found a repair person to come out but now they won't pay the over $400 to repair the system on an emergency basis.. What a fraud!!!!! read more

Got cancelled on the day of and ruined my entire day's schedule. And I had to call them to confirm, only to find out that cant come because they did not have the equipment. I even checked with them day before. They dont know how to run a proper business. Do not waste you time and emotions and avoid avoid avoid! read more

Sears stepped up and refunded my money. I have used many of Sears service companies over many years. This was the first disappointing service but Sears Corporate is very reputable and refunded me. read more

I really wish SEARs could not get away with this. I had my ducts cleaned as well paid 1200 after 3 cancellations they finally came. However, they never mailed me my $300 filter. Ordered in January and it is now may. I have called repeatedly and left messages however, in the end no one got back to me. Thanks sears for literally stealing my $300. read more

Bad customer service. Bad carpet cleaning. DO NOT USE THEM!!! People on the phone are rude,rude and rude It is a total rip off. I don't think its Sears. They just named it sears carpet cleaning to make it look like sears stores. read more

I was impatient and wanted my carpets done quick. Sears had an opening on the weekend so I booked them for the 8-12 slot. The technician arrived at 8:45am but had the wrong equipment. I have a 2nd level condo and he did not come with the portable machine. He said someone from the company would call me in the next 10 minutes to reschedule. I waited 20 minutes after his departure for the call and then ended up calling them 3 times over the next couple of hours before I finally got in contact with someone. The lady was apologetic and explained she was the only one working dispatch. She also told me that I had been rescheduled to 1pm with the portable machine. I waited around until 1:20pm and then called them back to make sure they were still coming. I got the same lady, more apologies, and this time was told she couldn't contact the technician but knew they were out in Gainesville and they'd be heading to me next. The guy finally called me at 2:37pm. The first thing he did was walk around the unit and point out a spot where he suggested a stronger chemical treatment. I told him flat out if it was extra I wasn't interested because I'd been waiting around all day for Sears and I didn't wanna throw any more money their way. Their website advertised 4 rooms and a hallway for $129 with No Hidden Fees. But what they don't tell you up front, or in the order summary they send you via email, is that there is a $15 service fee. How is that not included in the overall price?! I guess the carpets are cleaner now but I still have all the furniture dents. I probably should have gone with someone else and paid a bit more for steam cleaning but I wanted to give Sears a try despite all the bad reviews because the price was competitive. Guess I should've listened, huh? read more

Because you have to give a rating. Dishonest business practices, liars, no record recording of service received. Don't honor warranty. Don't waste your money. Sears is the Name used as a reliable business but the services and workers, well you and your buddies might as well do the job. Keep your money read more

We scheduled for them to come come clean the HVAC ducts and dryer vent in our house we just purchased. The guy decided that if we didn't have him do an add on job that costs $800 to clean the two units (one is 1 month old the other is 1 year old) he would refuse to do any duct cleaning or the dryer vent. He packed up his stuff and just left. It's Christmas Eve, they were supposed to be here yesterday and did a no show. It's easy to see how Sears is going under. read more

Sears As Per guidlines - Sears workers leaving without doing any work they were scheduled for. Goodbye Sears, this is why you're closing up shop. - Carpet Cleaning Near Me - Lorton, Virginia

Do not waste your time and money here. Very unprofessional and unreliable. They break things in our home and haven refunded us the money yet. It's been 4 months now. read more

Not sure how to provide a half a star on this thing. I'm extremely disappointed with this service. Not only did I not get a call to provide me an ETA of when they were coming, but my carpets doesn't seem to be as clean as I expected. Main points: I didn't get a call for scheduling until the day off. (I did hear from them the day after I called for the quote, but that was to squeeze me into a hole they had that day in thier schedule. It was not convenient to me.) What was explained to me as the process during the quote was different from what services I actually needed. Therefore, the price was double my quote. Finally, after all that, my carpets don't look much cleaner... and this is SEARS! Not some local start-up or private small business! I'm calling someone else to redo my carpets. So disappointing. read more

I have used Sears for years in every home. I presently use them in nova and a secondary home in Florida, BUT NEVER AGAIN! Yesterday they came to clean my basement. I paid for four areas, and a free hallway. I only had 3 areas. I figured the extra areas I was paying for would take care of the stairs. I paid close to $180 for 3 small basement rooms. They came in immediately trying to up-charge . I was not home, they made my housekeeper sign a waver they they weren't coming back because there were stains. Mind you the stains were normal nothing unusual, just from shoes. They used a push cart method not truck mounted, so the carpet was left wet, not damp as when the truck mounted system leaves a carpet. They refused to clean the few stairs in the basement. They did such a bad job, I still have wet carpets, and dirty stairs! I had to hire another carpet cleaner to come today! No manager would talk to me at 4 pm on Friday. I was told they were gone for the day. I don't believe that one bit ! Good bye Sears! You were awful! I've had you cleaning my carpets for 20 years too!! Never ever again!! read more

As another reviewer stated, I'd rate it a 0 star for their sub-par performance. My Landlord scheduled an air duct cleaning through Sears Home-Service for an original time frame between 8a-12p. I stayed home from work that morning and planned to return to the office in the afternoon since I figured it'd be done by 1p at the latest. I called at 11a since I hadn't heard from anyone and ended up cancelling service for that day since they wouldn't be done with the work for another hour and a half. Today is the third attempt after a similar no-show for appointment #2. We spoke with the service manager Dion and received no sympathy for his team's poor service and communication. Today's appointment was for 8a-12p again and as I write this at 12:42p, they have not contacted me regarding the status of their technicians. read more

Oh how I wish I could give them ZERO STARS. Horrible is an understatement. These people are so unprofessional. We scheduled carpet cleaning on a Saturday. They said they'd call to confirm the appointment the day before. They never did. My husband called Saturday morning only to find out that we weren't even in the system. Whoever he spoke with a few days prior didn't even make the appointment. We were then moved to Monday. Waited and waited. NO SHOW. And no one even called to say that they weren't going to come. My husband called and spoke with a rude customer service employee who basically had the attitude of "There's nothing I can do about it." We gave them one last final chance just to have yet ANOTHER NO SHOW. They gave us a time frame of 2-5pm. By 5pm no one had called and no one had showed up. My husband called and they said the time frame was 2-7pm even though in the email it clearly states 2-5pm. 7pm rolls around and nothing. Does a manager call to apologize? Of course not. And to top it off, days later we get a call from Sears trying to confirm an appointment that we never made! Never will we ever attempt to work with them again. Horrible customer service, and just horrible human decency to keep people waiting without so much as a call. I can't even believe that they're still in business considering how they treat their customers. We went with Stanley Steemers -- they guaranteed their service, were professional and on time. Yes, they showed up! And even called before and upon arrival. Get it together, Sears!! Or better yet, do everyone a favor and close up shop. read more

The worst service ever,I would not recommend them to anyone nor will I ever use them again....They SUCK!!!!!!!!! THEY GET NO STARS...., DON'T DESERVE ANY... read more

Do Not use this company. I called them for the 99 dollar 3 room special, thinking Sears would be a reliable company. When the guy showed up, he had no equipment. He said he had to look at the carpet first. We are talking about a medium size bedroom with beige carpet. When he came he said he would not clean it,(mind you no major stains, just dirty because it's beige) unless I paid an additional 80 dollars for deep clean. This is called bait and switch. I called the supervisor who said yea, yea we use the deep clean. I said I don't want that I wanted the 99 dollar deal, if I want something else I will let you know. I tried to call higher up supervisor never returned my call. Thus the special is bait and switch and Sears is no longer reliable. read more

Waste of my time!! I scheduled an appt for the first appt in the morning for whatever day they could accommodate. I can't take off thee whole day due to work so I asked for the very first appt which they told me was today for 8am. We even Confirmed with them yesterday that we were still first to see at 8Am. So today when they didn't show up by 8:30am we called and are told that we are now 2nd in line and they had to push us back to 2nd but should be there between the 8-12 window. They didn't show up until 12pm. Then they gave us this BS that they can't just clean the ducts like we asked for, but need to clean the furnace also. I told them wee don't need the furnace cleaned since we're getting a whole new HVAC system installed tomorrow so we ONLY need our ducts cleaned. They told us they can't do just ducts and I said then why didn't you tell me over thE phone when I asked about just getting the ducts cleaned and was told no problem??!! STAY AWAY FROM THESE CROOKS AND THEIR DECEPTIVE PRACTICES!!! read more

Sear carpet cleaning has terriable customer service. They have failed to keep an appt 2x with only calling at the time of the apt. TERRIBLE. NO RETURN CALL. ALSO, PLEASE REQUEST A TRUCK MOUNT. The other service does not clean well. No supervisor. No managment . Stay away read more

If I could give zero stars, I would give zero stars. We moved out of our townhouse and needed to get carpets cleaned prior to putting house on the market. We scheduled to have Sears come the morning that our property was going on the market. The carpet cleaning 'technicians' arrived in the scheduled two hour window and told us it would take an hour to complete. We left to run an errand and came back a half hour later and they were gone, but they did not conduct any carpet cleaning. Seriously, they didn't even make it look like they tried. There was no smell, no lines, and the carpets weren't even wet. However, they did manage to take the check that we left. We immediately called customer service and they refused to send anyone back to remedy the situation. Talking to the 'quality control' at the customer service center was literally one of the worst experiences of my life and I will never get those 90 minutes back. They refused to guarantee that they would not deposit the check, so I had to cancel the check with my bank. I will never buy anything from sears ever again - this is why Sears is going out of business. read more

After an incredibly rushed job of air duct cleaning in our townhouse (with 22 air ducts), we were left with carbon monoxide in the home. The technicians backed their work truck all the way up to the garage & filled the entire townhouse, of 4 floors, with car exhaust. The work truck was running the entire time they were here performing the job. Minutes after they left, our house alarm started going off stating it detected carbon monoxide in the basement which is actually the first floor where the garage is. Then moments later, the fire department was here with their portable carbon monoxide detectors which were reading extremely high levels. They even found high levels in the fourth floor loft. They all complained that it smelled like car exhaust in the home & asked if I had left a car running in the garage. Once I explained that Sears had just left before the alarm went off, they strongly suggested we'd call Sears to complain of their recklessness. We could all have been dead if it were not for our alarm. A family with young children & pets. Of course, after calling Sears & insisting on speaking with a manager (which proved tough in itself), the call center manager informed us that they would immediately investigate & give us a call first thing in the morning. Deon or Dion from Quality Control called us the following morning & was completely opposite of what we were hoping for. He was rude, abrasive, & chock full of bad attitude. He had no intention of apologizing or showing any empathy for our ordeal. He even implied that we were lying. He also said he never investigated it as we were told they would, but he did say he would later that day. But he had no reason to call us back, he said. All he cared about was that the job was completed. We never once asked for our money back. Our goal is to prevent from this ever happening again. This occurred on 5/11/2017 & we will not let this go. Please do not hire Sears Home Services. There are plenty of other options in the area. Do your research & be safe. read more

I had my home air duct and HVAC system serviced by Sears Home Services. The did a good job and sold me a HVAC filter (200+ dollars) with a lifetime warranty. I have replaced the filter already and they sent me a replacement (free of charge) as the service stated once before, This time I have received the run around from them and absolutely horrible customer service. -They give me names of people to call back and ask for but when I call back no one knows who these people are -They give me someone to call after a certain hour and when I call I'm told everyone is gone -They hang up on me Now I understand why Sears is going under. Once of the worst customer experience for a life long customer. read more

Well today I had an appointment with Sears to do my carpet. I used them in 2016 and I decided to have them come and clean it again. On the day they came out..their tech calls me up at work, as my son was home. And stated he couldn't clean my carpet..a 249 job was going to now cost me 584 dollars!! But then went on to say he could come out on Sunday and it wont be under Sears but would do it cheaper. Sounds like a scam? It is. I called STANLEY cleaner's and they came that same day. I got my carpet cleaned for much less and they did my entire house. The moral of this story is do not use Sears!!! I attempted all day to speak with a supervisor and the office knows about these people..they covered for the poor excuse of an employee. Sorry sears. Do not use them! read more

Find someone else. This company is unprofessional, uncoordinated and does not keep appointments. Definitely poorly managed. Technician never showed up and they didn't even bother to call and inform customer. read more

Don't walk but run away from Sears. I have waited 4 1/2 hours and have called all afternoon to be told the person is an hour and half away. Don't use. Unreliable. read more

Probably my worst service call ever. Sears technicians show up within the stated time frame - pleasant surprise. Off to a good start since I took a day off work to be home for this service. The service was for duct cleaning in my 3-level home with 15 vents. The lead technician starts telling me he can add dryer vent cleaning to the package. I say no, not needed. He then suggests I get a disinfectant service. I say "no, not needed. Just the duct cleaning, as scheduled, thanks." Sears technician says he needs to go to his van to get tools. Instead, they get into their van and drive away! No information, no call, no return. Nothing! Just leaves. Then I spend one hour trying to reach the Sears office in Lorton, and finally after an hour I get someone. She said the service was cancelled because the customer (me) didn't request additional services, and that they would not return to the home! Unbelievable. Don't waste your time on Sears duct cleaning. Not sure about carpet cleaning, but if it's anything like their duct cleaning it should be avoided at all costs. They want to sell additional, unneeded services and when you reject them, they refuse to complete the service they were originally called for. Then it's a miracle if you can get phone contact with them. AVOID THEM AT ALL COSTS. DON'T BE FOOLED BY THEIR LOW INTRO OFFERS. read more

I should have paid attention to the other reviewers' complaints about Sears not showing up. I wasted my whole afternoon waiting for the crew to show up. No one showed up or called to let me know that they would not be coming. The crew was supposed to come by from 12 to 5 pm and call 30 minutes in advance. I think the same thing happened a few years ago when I used this service. Basically, I don't think you can depend on Sears doing the job when they supposed to. read more