I was looking for a fun (but, more importantly- safe) alternative to a COVID birthday party for my daughter and a few of her other 10 year old friends and I could not have been more disappointed. Twice I witnessed staff yelling at the children. When I told them they need to relax, the operations manager got in my face, raising his voice, saying that he was overwhelmed by his job. I walked down to the office and two (also disrespectful) individuals, claiming to be the next in authority, responded to the incident by saying that his staff was overwhelmed and had too much going on. They went on to say that, although he should not be yelling, nobody should be cutting in line.
I purchased matching face coverings for my entire party. They were all being yelled at for cutting each other... All of the girls were clearly together because they had these matching masks and they we just having fun; the last thing anyone cared about was being one person ahead of another on the agonizingly slow and extremely dangerous equipment they have built to bring you up the mountain.
This was not the first time the girls were screamed at. An employee assigned to the middle of the bottom of the lanes yelled at the girls for not walking in the designated walking areas when they were just trying to avoid the massive crowds of onlookers... 10 year old girls trying to keep appropriate social-distance... as they are taught to.
So, before you pay your $24 for 2 hours of snow tubing at this place, know this: Parents, your children will not be respected by the staff if you decide to send them there by themselves. They require masks, but nobody was wearing them and social-distancing is impossible at this place. The unloading zone at the top of the hill is no more then 50feet by 100feet maximum. The people giving orders to let the next in the lane go, waits a solid 45 seconds or more between tubers but that does stop the people packing the tiny top of the mountain. The bottleneck creates a crowd. The whole hill was packed, which is why we felt we should be crossing to the lift in different places just to spread out. This business is overselling their tickets and they are a coronavirus breakout waiting to happen.
I put so much time and money into making my daughter's day special. I chose this venue because I thought they would be safe because it is outside but I didn't realize I would be dealing with an irresponsible company such as this one. The whole party went down maybe 3 times because it was so uncomfortably close. When you have 10 year olds who would stay on that hill FOREVER as long as they felt safe saying they would rather go sit on the hill near the snowbank near the parking lot to get away from people, you know there's a problem.. And that problem is greed, lack of employees, lack of training, lack of actual management training, poor planning, disrespectful employees due to a lack of leadership, and current leadership not setting the bar high. Businesses have a corporate responsibility to maintain standards for the safety of its customers and I assure you this is not being done here. Instead, employees are allowed to scream at customers (children!) for trying to create some space in the crowds.
Maybe the employees are screaming because there are simply not enough of them to control the crowd. As the people in charge mentioned, the employees are just overwhelmed because THERE ARE TOO MANY PEOPLE ALLOWED IN! I am truly disappointed and I hope this post will incite a change to prevent an incident like this in the future or decrease potential coronavirus exposure.
The CDC should watch this business and its COVID blueprint. With cases and deaths reaching new record highs daily, business operations at Seacoast Adventure is unsafe and irresponsible; based on what I witnessed today, neglect for public health safety that is seemingly intentional to make a profit. read more