I WOULD NOT RECOMMEND GOING TO SEA SALT EVER. ESPECIALLY IF YOU ARE BLONDE. I got a gift card from this salon for Christmas to get a massage, you google "Massage Mashpee" and Sea Salt comes up as a luxury salon in Mashpee that does massages. Their website even says they do massages! Only to find out that was false.
I decide since I have the gift card I will go get my hair done, since they don't do massages which is why I was bought the gift card in the first place. I call and make an appointment and explain in depth what I want done: my roots which are at least a few inches long and light brown bleached and toned to an ashy blonde a haircut. All set the appointment is booked!
I go into the salon and sit down in Danny's chair and he starts looking at my hair and explains that he thinks we should do back to back foils and that he does not have time to do what I want. I settle and my hair is simply hight lighted and a haircut was not even given after the appointment was made. I left very upset but knowing I still had money left on my gift card I kept my mouth shut and hoped for a better experience next time. I
book an appointment again for my roots to be bleached, toned to an ashy blonde, and a hair cut. I talk to the salon after I book the appointment explaining what happened at my last appointment and was assured I would have plenty of time to get everything done that I wanted with no problems. I show up to my appointment I sit down in the chair and again I was told there was not enough time to do what I wanted and back to back foils would be a better option. I was very clearly upset when this happened as Danny spent almost a half hour testing a strand of my hair and walking back and forth between their check-out counter and my chair explaining to me that he did not have enough time. Finally when I said "this is just really frustrating" it seemed like he somehow figured out that he would have enough time to do what I wanted and got to work. I showed him a picture of my hair from before that was an ashy blonde color and a picture of beach waves and a length I would like my hair to be cut at. I specifically said I wanted NO ORANGE, NO GOLD, NO YELLOW in my hair. He said he understood. The first picture I have attached is the picture of what I wanted my hair color to match, the second is the style and cut, and the rest is how my hair turned out. Nothing like what I asked for.
There were other clients in the 2 chair salon so I decided to be the bigger person pay, tip 20% and run to my car attempting to not cry while looking at myself in the salon. Sea Salt is a small business so I wanted to be as respectful as possible.
I left the salon and instantly started crying. I left with George Washington Curls and orange roots. It was the most embarrassing thing to even walk out of the salon into public for 30 seconds to my car.
I immediately took pictures and sent them to the salon owner with an explanation. She read my messages and over a 24 hour period did not respond to my messages after I explained everything above. She finally answered me and attempted to say that I told the salon staff that I really liked my hair (which I did not, I could not even see my hair color until Danny passed me off to someone else to cut my hair because he "didn't have time"). I actually hated my hair so much that I cried, how could I tell them I liked it. She finally told me she reimbursed me my cash. I continuously asked her about the $75 I spent on a gift card and she continued to ignore my question.
I messaged her one last time asking about the gift card hoping she would do the right thing and simply answer my question simply saying "its lost money" or "we can figure something out" instead of ignoring me. She then threatened to get a lawyer stating I was being aggressive and it was starting to feel like harassment. Well I guess thats the last time I try to do the right thing and not simply just post a review or make a scene at the salon! Never once was I "aggressive" or even "threatening". She never once apologized for her salon ruining my hair. read more