After hearing back from the owner laurie i feel heard and seen. they are going to put in a real effort to fix the issues i had. I recomend going to see the owner but definetly would avoid azialynn who orignially did my hair. read more

No they are so booked out and don't seem interested in new clients. The lady who answered the phone wasn't even nice about it. Kind of nasty Boring Not nice read more

I have been going here since they opened (followed my stylist Amanda from another salon). I completely trust her, and I love the friendly vibe here. read more

This is a great salon and Amanda is super! The protocol during COVID 19 is excellent, I feel totally safe and protected. But more importantly, I got one of the best haircuts ever for my short, curly hair! read more

Do not go here if you value customer service. I called and asked about eyebrow waxing, and the woman said they did, and they were open until 8:30pm. I went there at 7:00, on the night before my 8:00am flight to LAX, and the owner was getting her hair done. She also told me they didn't have time for me. And that I should go elsewhere. When I got home, I called to express that I was upset because I drove there in the rain, amidst packing, and ... she yelled at me and said "goodnight" and then hung up on me. Don't go here. Give your business to someone who cares about customer service and who is, at the very least, graceful and polite. This woman is not. read more

I travel to the cape every month at a minimum to get my hair done. I found Abby at Arabella a little over a year ago and she is fantastic! I highly recommend this down to earth, classy salon!!! read more

I had a great experience at your Hyannis salon today. Michelle colored, cut and styled my hair to perfection. She was not in a hurry and put me at ease the whole time. Everyone was friendly and Laurie, the salon owner, greeted and welcomed me! It's nice to be in such a business atmosphere where everyone is enthusiastic about their job. Thank you...Ill-be back. Diane M read more

Critical: Quality DO NOT GO TO THIS SALON. The people here are sweet but they gave me the worst haircut of my life. I have very simple hair and asked for a very easy trim and a refresh of my existing long layers and got my hair hacked off. I have the most aggressive, cheapest looking layers I have ever seen. My haircut looks like something out of the early 2000s and isn't at all what I asked for. This salon is listed on the best of cape cod website, but I could not recommend it less. read more

My go-to for balayage! I lived near the salon 4 years ago and decided to try them for my balayage and I loved the work. I soon moved to Newport, RI and tried someone else close to home and hated it. I've actually tried to get balayage at 2 other places in between visiting Amanda and I will never again try to replace her! Luckily balayage doesn't require constant upkeep because I will be driving the 1.5 hours to get to Arabella's to color my hair. Making an appt is pretty easy and everyone at the salon is very friendly. Very clean and modern. I've also gotten hair cuts and blow outs here,I always leave happy. Cost for balayage considering I like to keep my hair on the longer side is usually 120-160 which is the standard. Amanda is great and I usually leave with samples of the products they sell :) read more

If I could give no stars I would. The owner should educate her staff on good customer service and hire knowledgeable staff. The salons "mission" is everything I did not experience. Regarding the owners comment made, "if you write a review you should use your real name." Perhaps this was insinuating I would be issued a refund which I have not been contacted for. Keep this in mind before spending money at this establishment. Also, name preference of person(s) profiles does not make reviews relevant or not. Therefore,the owners comment was irrelevant. Regardless of the name preference on the account the review remains a true and honest statement. The holder of this Yelp account has a Bachelors degree in Business Management also being a business owner. Even so in having to make this known, shows a lack of privacy concern and respect on the owners part. The concern is not that of resolving the issue for the customer but focused on the privacy of the identity of the account holder. Furthermore, making customers feel at fault for explaining to the highest of their EXTENT and capability when booking a service is unprofessional. One does not call or visit a business and be expected by the business to be more competent than the hired and paid staff for service. Assuming all customers are knowledgeable in the hair industry and work in this field and should know the correct terminology and timing process for their service is poor business. The business should provide/ assist with this to the customer. The staff should be educated and trained on the appropriate questions to ask during the booking process. If at any point during the booking process I was asked ONE question I would have been able to answer correctly. However, I was not asked any questions. Hair type, hair color or length for example should be a series of important questions to be asked by the staff. Which leads me to believe the "team" is not well trained and knowledgeable like the owner states to be. Not having been asked, I trusted the product would be there after arriving on time and trusting I would be given the time needed. I overpaid for my service that day because I can afford this well overpriced salon. Lastly, the owner was not on the premises and a call was not made because that is what reviews are for. In writing this I hope others will not be as inconvenienced as I was. read more

This is such a great salon with a welcoming and talented staff. After recently relocating to the area, I tried this salon for the first time today with wonderful results. Amanda was my stylist and she cut and colored my hair exactly how I wanted. I was several weeks overdue for a cut and color, but I left feeling renewed and happy with my look. Amanda was very precise with cutting my hair and took her time to make sure she gave me a great look...which she did! I would happily recommend this salon! read more

I love Arabella salon! Have been going to Laurie since I was a little girl and now my nieces are even going to see her! The salon is beautiful and the staff is even better. Every time I call, the receptionist is sweet and extremely helpful even when I have changes to my appointment or special requests :) I highly recommend to anyone looking for an exceptional hair salon on Cape. read more

I found this place due to their Gold/Silver status in Cape Cod Life magazine for many years. The rating is spot-on!! Very friendly place! Amanda was my stylist and listened carefully to my concerns and ideas for a color/highlights and cut. The owner Laurie made a point to introduce herself which was a nice touch. We were staying in the area for an extended period and come back every year in the Fall so I will definitely be back!! read more

Arabella is hands down the BEST salon I have ever gone to and I have been to a lot! Everyone in the salon is so knowledgeable and friendly! Not only do I get my hair done, eyebrows done and lashes done there but I also have my daughters hair done there. They are so great I use them for my models hair for my clothing boutique's professional website photos. You will not find a better salon in my opinion. Keep up the amazing work girls!!! read more

Just moved here from Boston and looking for a new salon - think I just found it. Amanda did a beautiful job blowing out my hair for a special event. The owner Laurie and receptionist greeted me warmly when I arrived - everyone was super friendly and made me feel very welcome. I highly recommend Arabella! read more

Arabella is a first class salon. Laurie and all of her staff are the best of the best! I've been seeing Cate for a while now and I have never left disappointed. She takes her time to explain everything to me and is open to my ideas while remaining honest. They have an incredible set up during covid, they constantly sanitize every little thing, I feel safer in the salon than the grocery store. I actually like processing in my car- a good time to blast some music and relax with some coffee. Everyone is so personable and genuine which I love. I've been to other salons where stylists just gossiped to one another without saying a word to me. Cannot say enough about arabella. read more

Arabella Salon is the place for perfect hair. My daughter and I see Cate for all of our beauty needs. This place has got it going on. There isn't one stylist who isn't friendly, complimentary and willing to do anything to make your Arabella experience a positive one. I wouldn't go anywhere else. read more

I love this salon! Tracy is amazing and has been doing my hair for 10 years!!! Laurie is the owner and always with a smile and makes everyone feel at home! I'm constantly getting compliments on my cut & color... I've gone to other salons but never had my hair look as great as this place! I highly recommend Arabella... You would never be disappointed. read more

Do Not Go to this salon. The customer service is the worst service I have ever experienced. Receptionist and owner beyond rude. No one ever told me I had to wait In The car for stylist to finish up. After 15 minutes I walked back into salon and receptionist told me she forgot about me. What was worse I had process In The car too. I looked at the stylist and said you have to be kidding it's 95 degrees outside and my air conditioner is broken. She said "the receptionist should have told me when I booked my appointment but the good news is you can take your mask off in your car." I fully understand Covid but from my vantage point this salon is just trying to take in as many clients as possible with no regard for the customer. If I was a dog that was left in the car the owner would be arrested for leaving a dog in a car. I'm new to falmouth and want to give locals the business but this was outrageous. I called four Salons in Falmouth and they were all shocked to hear that they made me process in the car. I left in tears and told the receptionist to mail me the bill. The next day I called the owner to discuss this situation and she called me back thinking she was going to apologise for such a horrible experience but quite the opposite and could not have been more rude or mean. I told her to mail me the bill and she said she had to think about how she was going to handle. I did not know what she meant until a police officer called me three days later and said owner was going to file larceny charges. Anyway I think the stylist and the police officer were embarrassed by how I was treated. This was really a nightmare. read more

I love this salon. I have had the same hair stylist for 30 years in Boston! Yes so it was really hard to think about anyone else cutting my hair. I had read some reviews and decided to give this a try. I had one stylist who was good, and then I had Laurie the owner. WOW. I love the look, she really listened to me and is so kind. I began commuting from Boston to Falmouth in the winter. I am now living here most of the time. I am prompted to right this because I have been very nervous about getting my haircut as I am a health care professional and did not want to risk anything that would be a risk to myself or my patients. Laurie runs a tight professional shop. I am prompted to write as I saw a rather skewed negative review below. I was shocked could it be the same place? I will tell you this shop overflows with kindness and professionalism. As a doctor I know it is the rules that people can not linger in the salon, particularly in phase 2. It was on the web site. Yes you have to wait in the car until called in to a well oiled machine, that is the rules. If your car is too hot maybe not the day to go to the salon. Every person in this salon is kind and professional and I am concerned that the skewed presentation in another review would cast a shadow on a truly great place. I have no relationship to this place other than it being my new hair salon. Give it a try, you will feel protected and cared for by the rules that are followed for our safety , and the wonderfully kind and talented staff. read more

I can't say enough good things about this salon! I have envisioned my hair a certain way for over FIVE YEARS and have been disappointed by innumerable salons and hairstylists, not only on cape but throughout Massachusetts and Texas! Sarah, at Arabella Salon, is the only stylist who has managed to beautifully translate exactly what I want and surpass that! Friendly, talented women, an owner who makes her inviting presence known, and a welcoming ambience are the main reasons I intend to be a client for life. read more

I have been a long time client of Cate's, and could not be happier with her level of quality, creativity, and professionalism. Cate has a gift for listening to ideas while also offering a range of suggestions, always creating beautiful results that suit my lifestyle, age, and work environment. I always receive numerous compliments after each visit. In addition, everyone at Arabella is always incredibly welcoming and also very flexible in the event of last-minute needs, with all of the stylists invested in supporting each other and their clients to offer high-quality services. read more

Arabella salon is fantastic! Every time you walk in the door you feel very welcomed and at home. The receptionist is very accommodating and the waiting area is comfortable with tea, coffee and water available to you. I personally go and see Tracey, who does a wonderful job with my color and cut. She also takes time to dry and style my hair after its treatment so I'm ready for anything when I walk out the door. I have recommended friends go Arabella and see Tracey and they have yet to be anything but completely satisfied. This salon is fantastic and Tracey is great!!!! read more

The receptionist is so overwhelmed and not attentive. She overcharged me $55 on my last appointment and to top it off was too busy answering phones and waiting on others to find my next appointment that I needed to book. After waiting 15 min. for her to find something for me for an appointment time I told her just to call me once she was able to find one. That was 10 days ago and I have not heard from either her or my colorist. The colorist always did my hair in a nice cool tone of blonde and I always went back for that reason, This last time she put way too much gold into my hair and I cannot understand why she would change the formula I always liked. She also left a dark spot at the middle of my forehead the size of penny after I told her 3 times to make sure that part is bleached out. This is very unfortunate to have so many things go wrong at a place I used to love and rely on. I will not be going back. read more

Literally cannot say enough good things about this place. I have lived on Cape my entire life and I have never found anyone who consistently does my hair right. I am super picky about the tone and color of my blonde (beachy, ash, blonde highlights blended just right). I had just about resigned myself to having to drive to Boston any time I wanted my hair done and then I happened to see a review for Meghan from Arabella saying how amazing her color was. From the jump, Meghan was knowledgeable and amazing. She honestly told me that the color I wanted would take a few trips to get there, but it would happen eventually. Over the course of 4-6 months, she transformed my brassy, bottle-dyed hair into a GORGEOUS ash, beach-blonde. Every time I go to see her, she listens to anything I want to tweak, and she always remembers exactly how I like my hair done! She never tries to oversell me and in fact gives me advice on how to keep my hair costs down (toning at home, going from a full foil down to a half). Love love love! read more

I live 2 hours away from the salon but have family in the area. When my local hairdresser canceled and had to quarantine I made an appointment with Amanda for a balayage. I left having the best color I've ever had, EVER HAD! What I thought I was getting at my local salon wasn't even close to the hair painting Amanda did! My normal every 7 week root touch up was good for 12 weeks and I could of gone longer! I showed her a picture of the cool blonde that I wanted and I walked out with the exact same color!! I was so happy that I booked another appointment with her over Thanksgiving weekend. Unfortunately Amanda had to cancel that day due to illness (which in COVID times I completely understood) but another stylist, who knew I had traveled quite a distance, offered to stay late to balayage and cut it. Laura also did a great job and I was so grateful that she stayed 3 hours after her scheduled end time on a weekend to fit me in! I also appreciated the level of COVID safety the salon is displaying. Stylists were constantly wiping things down while I was there! The owner Laurie couldn't be nicer! I would recommend this salon to anyone!!! I just can't say enough good things!!! read more

This salon (and Meghan especially) is amazing. Exactly what I was looking for. I moved here from San Diego and have been trying to find a colorist to bring back my icy beach blond. After many failed attempts and suffering through an orange blonde head for months... I found Meghan and she brought me back! She knew exactly what I was looking for and even gave me a fresh new cut to go with the color. The girl knows her stuff. The overall atmosphere of the salon is very inviting, and I was greeted by name even on my way out, which is always a sign of good customer service. I find comfort knowing I have found a salon (and colorist) here that I can trust. read more

Recently moved to the Cape and was looking for a new salon. Checked out Yelp and found Arabella. Made an appt w Amanda for color and cut. She took the time to listen to what I wanted and suggested the best way to achieve it. I am a no fuss type of person with my hair so I needed a cut that would allow me to wash, towel dry and go. Amanda gave me the best cut I've had in a long time and made it easy for me to handle at home. Made my next appt already! Thank you, Amanda. It's not easy starting fresh someplace but you took the nerves I had right out of the equation. read more

My hair has not felt or looked better since I met Laurie. She has been cutting and coloring my hair for two years. Her new salon is a must for anyone looking for a reliable, professional hair stylist with consistent natural coloring read more

The most important thing a woman can have next to her own talent is of course her hair dresser! Arabella is absolutely amazing with the most talented group of woman I love it there so much that I've made going to arabella part of my weekly routine and every time I leave there I feel I can take over the world with my fabulous hair ;) read more

Scheduled a haircut with Megan. She was super sweet and helped guide me on a combination of what I was looking for and what she thought might work best. Love my new cut! And prices were very reasonable! read more

I had an amazing experience at Arabella salon. I have been for years looking for someone who could replicate my hair color that i reieved while living down in florida. After 4 different salons and hair stylists i jave found someone wjo was amazing. Amanda at arabella salon is did an amazing job on my hair and nailed the color to the tee and it very hard to impress me. She had done an amazing job. I highly recommend this salon as well as amanda. You will not be disappointed. read more

I selected this salon based on the YELP reviews. I called and asked for an appointment with no particular stylist. I was given an appointment with Amanda the following Tuesday at 2:15. On Monday the salon manager called to confirm and I said I was looking forward to my appointment. On Tuesday at 1:30 I received a phone call telling me that they had over booked and would need to reschedule my appointment. I asked if there might be someone else available that day and I was told no. They wanted me to wait until Thursday. Why does a salon make appointments that they bother to confirm, only to cancel 45 minutes before set time? Is my time not important to them? I told them no thank you, I would take my business elsewhere and they didn't seem to care. I then selected another salon from Yelp, they took me the same day, and my haircut is awesome! The business practice here needs a little revisiting! read more