I'll start with the positives - our dive master for the cenotes dives at Dos Ojos was excellent. Knowledgeable, patient, safety oriented and very helpful.
Now for the downsides: 1) I asked in my emails if this is PADI shop & I was led to believe it is. It is not. The owner is a PADI instructor, however, he couldn't get certification for his shop. We found this out after our reef dives 2) Our dive master for the reef dives seemed very inexperienced & no familiar with the area. He swam very fast, didn't wait for the group - there were only 5 of us. We did not have any time to linger and explore for the small things. He was very interested in finding big fish, which there were very few. He also went into several dark caves in the coral which were dead ends and we ended up having to turn around and come back out. 3) When gearing up my dive buddy & I always do a safety check. He told us not to touch our stuff - this felt really unsafe and several of us ended up having some issues - not enough weights was the biggest problem because he literally argued with us that we didn't need as much weight as we said. 4) We had 5 divers and 4 snorkelers - they took us out on a boat that barely held the people and equipment. No orientation to the boat, where are life jackets, etc. No water on the boat for us to drink. 5) The website says $55USD for cenote snorkel that inclues lunch and cenote fees - both the divers and snorkelers had to pay our cenote entrance fees and there was no lunch. They had bananas and water. 6) On the 1st day they were late picking us up so we stressed that on the 2nd day we had to be back at our house by 1:30 as someone was arriving from the airport. On the 2nd day they arrived 30 minutes late and I missed the 2nd cenote dive because I had to go back to the house to meet the person. I was still charged the full price even though it was their fault I missed that dive. 7) Finally, they were supposed to bring a credit card machine on the last day so we could pay. They forgot it. The owner randomly showed up at the back door late one evening without warning. We are a group of women and that was a very uncomfortable feeling. He should have used the front door and notified us (he has our phone number and emails) of when he was going to show up.
The waters off of tulum are gorgeous - clear, colorful, lots of sealife. The biggest reason I could not recommend this shop is because they are misleading in that they are not PADI certified. read more