1. Script Aid Pharmacy

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San Fernando Valley, CA

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Script Aid Pharmacy

5.0 (2 reviews)
Closed • Closed

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1 year ago

Switched from RA to Script; a pleasant experience. Always call and inform you about your prescriptions and pickup is quick and easy.

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1 year ago

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Walgreens - Inside of the store

Walgreens

2.1(102 reviews)
5.8 mi•Arleta
•$$

This store is amazing I always have a wonderful experience…read more Parking is always abundant They're open 24/7 Clean and organized Above all their customer service is always great I don't think the employees get much credit but ima give it where is due I made sure to get their names this time because good employees like them are becoming rare and I hope they come across this Anthony and especially Julio the shift leader went above and beyond to help me with a concern I had it was very busy but he took the time to address my concerns and of other customers Very fair and respectful again very rare for me to find in retail maybe it's just me idk but I gotta say something thanks a lot you two I wasn't expecting this level of service

This is the Walgreens I come to when I have to do photo prints or get my vaccinations shots. I have…read moreseen when this Walgreens used to be good in their customer service and also fast at the pharmacy area. Thinge have changed because they gotten way slower and has less workers working in the pharmacy. I scheduled an appointment to get my covid booster shot and for my parents to get their flu vaccination. Their mobile check in QR code didn't work because it couldn't find my reservation. Then I had to wait in line to check in with someone. The person was working the drive thru pickup line and also the in store window so it took some time. After I checked in with her and give her all the info, it took an hour before we could get our shots. The photos area is slow at times too but they brought back the button to announce on the PA that you'll need assistance there which will help speed someone over there.

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Capitol Drugs

Capitol Drugs

4.3(63 reviews)
2.8 mi•Sherman Oaks
•$$

We have been coming here for years for over the counter stuff. The staff are always very pleasant…read moreand helpful. We like patronizing specialty places like this. Very good selection across the board

There's something uneasy and depressing about a store that- for YEARS- has pushed their agenda for…read more'wellness' and 'caring'- and yet is impersonal and downright rude in terms of actual customer service. KEVIN, the "Manager", is disinterested in helping customers, this is the third interaction with him where he's been hurt and makes it clear that he'd rather you go to another store than have to deal with anything less complicated than pulling something off the shelf. Note that this issue came up with Kevin a year ago, and he's consistently uncaring if it doesn't suit his agenda or his timetable. That that's not how you handle loyal customers. They employ one "homeopathist", who apparently splits their time between stores, and was not available the three times we called. Apparently, she runs her own business and puts more of her time and energy in that then in being on site for walk-in customers. Did manage to schedule a call with the owner, we'll see if that makes any difference in how this rather entitled staff handles loyal customers. Called on a Thursday around 3:30 to see if they had anything to help me address what felt like a hard-hitting cold or flu, RIGHT before a 4 day business trip starting that evening. Got transferred inadvertently to the pharmacist - a woman who was lovely and took the time to go through over-the-counter options. She said she would put them aside for me at the register. I literally jumped in my car and headed over- and traffic being what traffic is at that time, wound up right at the correct exit at about 5:15 (they close at 5:30). Called the store, got someone named "Kevin" who said they were 'already closing up for the evening' (? it's 5:15, but okay). I plead that I'd been in the car for close to 45 minutes for what should have been a 20 minute commute, and could I please purchase the items, perhaps they could just leave them outside or with a neighbor. NOTE that I've been frequenting this business for close to 30 years, and like so many businesses, have observed what used to be genuine kindness and care for customers dwindle along with the rest of the retail culture. So Kevin again repeats he's 'already closing the register' and cannot help me. I manage to park and make it to the front door at EXACTLY 5:31. EXACTLY. The store is already gated and there is Kevin - RIGHT by the front door - and he ignores my knocking. Yes. This 'caring' business about wellness that knows I am trying to beat a horrible cold before travel chooses to IGNORE the 30-year-loyal customer because it's uncomfortable for Kevin to show some compassion or kindness. He waves for me to go away. I plead that the pharamacist left everything right there at the register, could I just please pay cash and get my items after being in traffic for close to an hour? Again, he ignores me. That will be my last trip to Capitol Drugs. Caring and wellness, this place is definitely NOT about. And Kevin: I hope you never are on the receiving end of the unkindness you showed this 30-year-loyal customer... WOULD GO TO KING'S DOWN THE ROAD with far cheaper pricing for the same Chinese and Homeopathic remedies at 1/3 the cost of the re-branded Capitol Drugs items.

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Script Aid Pharmacy - pharmacy - Updated October 2026

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