Bought a Cooke & Lewis twin lever swan neck mono mixer in chrome and it has failed and is leaking badly. Tried to call Screwfix and their phones were down so i WhatsApp'd them as they suggest but they do not answer me. I tried calling Cooke & Lewis and they put me through to Screwfix and their phones are down. Just been going round in circles and no response, come on Screwfix, is the warranty a scam so they do not honour the warranty as it seems that Kingfisher (Cooke & Lewis) just pass it back to Screwfix and Screwfix say it is Cooke & Lewis's issue.
If the warranty means nothing then why advertise this as surely this is not moral or legal! read more