Boy this company did an amazing job finishing my outfit bbq and kitchen equipment that was damaged by a cleaning company that sprayed muriatic acid from my floor pavers up to my appliances. I though they were ruined!! Now perfect. read more

I want to truly take my time and give this company the review they so rightly earned and deserve. I had an electrician come to my home and install a new ceiling light fixture in my kitchen. That person was so careless that they allowed tools, screws, etc. drop violently all over my BRAND NEW KITCHENAID GAS RANGE! I did not notice the damage until after the electrician was gone. I was so furious. I did research and to get a new bezel was not possible as that entire control panel piece is one piece and it costs $1200 to replace WITHOUT including the labor to install it. I could not submit a repair via the warranty because it does not cover scratches made out of sheer carelessness! So my only other option was to try to somehow, find a way to repair the scratches. There were tons of them, varying in length and depth. I really thought it could not be repaired and I'd have to fork out $1500+ or live with the scratches. Mind you, I have not bought a new stove in over two decades and everyone knows how expensive they are! I was so upset. Tim was so patient from the beginning, answering all of my questions. He showed up when he said he would, with such a positive and professional demeanor. I felt at ease immediately and trusted him. He got right to work and was so mindful of my home, laying down cloths to protect my floors, etc. I honestly was not expecting the outcome that ScratchOff Stainless was able to achieve! I am blown away. These folks truly know what they're doing. I highly, highly recommend them. You will not regret it. I can now enjoy my new range again because of their mastery of repairing scratched stainless steel. They were fair in pricing, transparent, communicative, professional and worked a miracle on my scratched range. read more

First off, I am finally catching up on several of my reviews that are long overdue (4 months to be exact) due to health issues. I am finally able to get back on track to review several of my contractors who have done a wonderful job. Scratch Off Stainless is one of those contractors. Tim was scheduled in Mid-December 2021. With Covid, the holidays around the corner and other delays, we both had to make a couple of changes in the scheduling. When Tim came over, he did an outstanding job. There were some scratches on my brand new Wolf gas range made by another team of contractors during my kitchen remodeling. Tim was polite, knowledgeable and reasonable in terms of pricing. I was pretty upset when this other contractor put these scratches on an expensive range, which had only been in my kitchen for 5 days. But Tim erased all those scratches, and made my gas range new, like it never happened. Attached are 2 photos of the range with the scratches and 2 photos after Tim's work. I am so pleased with the restoration results. This is definitely a company that I would recommend. read more

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This company made the panels on my refrigerator and freezer worse than before their service. There are now streaks and scratches and discoloration of my large side by side stainless steel refrigerator and freezer panels. Originally John did the work. However he left significant discoloration of the panels. Then Tim said he now owned the business and would fix the damage. He came to my house twice and tried to fix it without any improvement. He canceled or did not show for four appointments. I took time off work and stayed at home. For two of these appointments he did not even call and say he was unable to keep the appointment. Twice he did call and cancel the appointment because of a bigger or better job instead of my job. One job was for Netflix and one job was in Malibu. He canceled my appointment to do these jobs instead. Then Tim said he was not responsible for the damage because John did this damage. John and Tim have worked together for a long time. Tim now appears to own business. I am considering suing in small claims court. I do not recommend this company. read more

I bought a new home recently and there was a huge scratch on the stainless steel refrigerator door, other than that the home was immaculate. I did some research and found ScratchOff Stainless worked in the area of my home. I contacted them and today Tim showed up to refinish my door. I have to say this was a last ditch effort because the scratch was deep and I did not think removal was possible. Much to my chagrin I now have a brand new refrigerator. Tim did an outstanding job and the door looks amazing! He guarantees his work and told me if I see anything that needs a touch up to call. See attached photos. Thanks for the hard work work Tim! read more

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I'm wrapping up a seven month remodeling project at our home during which my brand new appliances where scratched. I reached out to John at ScratchOff Stainless for guidance and help. John came by my house looked at my appliances, explained the process and give me a quote. He was also very frank about my expectation levels and what could and could not be restored. The results were incredible. John was able to bring my appliances back to looking like new again. I highly recommend ScratchOff Stainless read more

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I could not be more impressed with Tim and Margarida they were very professional, showed up on time and very reasonable cost. They repaired our stainless stovetop that was damaged during kitchen remodel. They did such fine work we added on some minor repairs to our refrigerator and dishwasher. Tim even shared how to cleanup the burner tops and racks on an ongoing basis. We enjoyed the whole experience. My wife and I highly recommend. Frank read more

We recently had our kitchen remodeled and purchased all new beautiful Thermador stainless steel appliances. I hadn't had my beautiful range top for 2 weeks before my husband put a nice size scratch in it while cleaning it. I know it's just a scratch and things happen, but when you bust your a** to buy nice things, it's great if they can stay nice for just a bit longer than 2 weeks. Any who..I found ScratchOff on Yelp, and reached out. John immediately responded, was professional and my appt was set for the following week. He came out and as promised, removed the scratch and my range top was restored to prestine condition. My husband is most thankful. The couch was getting pretty uncomfortable. (Just kidding) But seriously, thank you and I HIGHLY recommend ScratchOff! read more

ScratchOff Stainless - After...Scratch is gone! Good as new. - Appliances & Repair Near Me - Van Nuys, California

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I had this co. come over to take a couple of scratches off my fridge that I had for a few months thanks to my daughter scratching it. Tim came over and told me yeah no problem we can get those out. Well after 8 attempts of him coming back and forth and reassuring me that he would take care of it. I now get no response and have to replace the whole door due to his horrible work!! he told me don't worry I will take care of it. Now I get nothing!!! Don't ever use this co. they are not reliable and will not complete the job as stated!!! I trusted time and he lied when he told me he would pay half for a new door. He quit texting or returning my calls!!! What A HORRIBLE EXPERIENCE!!!! HE NOT ONLY RUINED THE WHOLE DOOR...HE RUINED ALL THE COMPONENTS THAT I HAD TO REPLACE ALSO!!!! STAY AWAY...FIND A TRUSTWORTHY HONEST RELIABLE PERSON OTHER THAN TIM!!!! ABSOLUTE ZERO STARS!!!!! read more

Our cleaning person used the green side of the sponge on our $4,000 stove top. We were pretty upset! When I spoke to John, he said he could fix the stove top to look as good as new. John was extremely professional and did an amazing job. John also cleaned up around the work area and it was like he was never there....except for the restored "unscratched" stove top. Having a kitchen full of stainless steel appliances with young kids around, it's great to know we have someone we can contact to fix any accidental scratches that may happen. I highly recommend John and will use him in the future but hopefully not too soon. read more

Avoid avoid avoid! Tim, the owner of the company scheduled and rescheduled 4 times. Each time, he promised he'd definitely show up, then he'd contact me to let me know something else came up. Communication was absolutely awful. He or his assistant would set a time they were either going to call or arrive, but those times came and went, and it would sometimes be hours before they made contact to explain what happened. To make things worse, his assistant--Margarida--had the audacity to write this to me: "Tim is on the way..." (he wasn't). "What would make Tim much more motivated is for you to send a part of the payment via Venmo." Are you kidding me? It's not my job to make the owner of this company motivated to show up. If I'm not mistaken, you show up because, let's see...you agreed to show up? Long story short: the guy never showed up. For his last excuse, I was told he got in a car accident and was being observed at a hospital. After all the crap he pulled, you'll forgive me if I don't quite believe it. But okay, let's say it really happened. Since his assistant said he'd be out of the hospital by 2pm and was requesting a conference call between him, me and the property manager at 3pm, I felt it was safe to assume he was okay. But I'd have to be the biggest idiot to expect and wait for an actual call from a guy who flaked all those times before. So I simply asked him to call me ASAP. Never heard from him again. Not even to profusely apologize, or even PRETEND that he cares--hell, even to tell me personally about the accident. Now--I've since seen some of his other reviews (yep, wish I had come here before hiring him) and if things go predictably, there will soon be a yelp response from him that sounds nice on the surface, but it won't be honest and it will likely play up the car accident. He'll tell you that he offered a 50% discount because of the delays, and then ultimately offered to do it for free. That's true. And would that would have been great--IF HE'D SHOWN UP. He may even request that I call him to work this out. No way. It was his place to call me. But Tim, don't bother. I came to my senses and was lucky to find and hire someone else. Might even be a review of mine from the same night. read more

My appliances came out beautifully!!! I love going into my kitchen now! I highly recommend this company and their customer service is fantastic!! Beyond awesome!!! read more

Very pleased with the repair work that the owner Tim did on my stainless steel stovetop. He is friendly, professional and super thorough in the work that he does. Thank you for your help Tim! read more

If you are looking for a true professional...call John. His work is meticulous. He is true a craftsman in restoring stainless stain.. A small family business that does everything right! Customer focused, reliable, efficient, and reasonable. Exceeded expectations on the work he did on stove and backsplash. SE Laguna Hills read more

John is amazing! He did an incredible job. Perfect! Prompt! Professional! Look no further for someone to refinish your metal. That's it. That's the review. Hire ScratchOff Stainless! read more

ScratchOff Stainless - Appliances & Repair Near Me - Van Nuys, California

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We had our 19 year stainless steel sink refinished and it looks brand new. They arrived when they said they would, called ahead to let us know they were on their way. We are very happy that we found them and highly recommend them. read more

John was very professional from the first contact. Efficiently Communicated for scheduling and updates. Removed scratches and made our built in refrigerator look great again. Upon arrival set up tarps and taped hardware; kept a clean work area and cleaned up upon completion. Overall very happy with the work and fair pricing. (Our original quote was for a a few scratches; he had to do the whole door AND freezer door to match with same finish) He did not rush or compromise the work on account of prior time estimate; I am very appreciative of such work habits especially working with European (pricey) built-In appliances as not to affect cosmetic appearance but enhance it as hired to do. read more

Recently our cleaning lady make some really bad scratches in our $8,000 refrigerator, using a scrubbing pad. My wife had told her not to use it but she forgot. We tried some home remedies and ordered a kit on Amazon but nothing worked. To replace the stainless panels was around $1500. I checked Yelp for a company that does this and the reviews were so good with this company I said I would let them try if they could promise it would look brand new. John said he could not promise that but he could promise "like new", and the cost was about 25% of replacing the panels. The company arrived as scheduled and two hours it looked like new. My wife was quite happy with it. Before and after photos attached. read more

ScratchOff Stainless - BEFORE - Appliances & Repair Near Me - Van Nuys, California

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Exceptional workmanship and above and beyond customer service! I would highly recommend them for refurbishing stainless steel. My cleaning crew inadvertently scratched a client's Sub-Zero refrigerator. I seriously thought that I was going to have to replace the costly SS panel. Thankfully, John was able to restore it for a fraction of the replacement cost. My client was extremely satisfied with the finished job, which ended up saving me a ton of money!!!! read more

I could not be more impressed with Tim and the ScratchOff team. They were very professional, timely and competitive in repairing our damaged fridge. I would highly recommend them for all stainless steel repairs.. read more

I didn't get a sink fixed but I spoke at length with the owner and he was able to tell me some interesting facts about sinks. He explained what the numbers mean in gauge when your out looking for a stainless steel sink. Also how to care for the one I already have. A super nice person! read more

After having a panic attack about my ruined stainless steel sink, John was a life saver! My sink looks absolutely brand new. He was very professional and worked in a timely manner. He was also so kind to educate me on how to take care of my stainless steel so mistakes and discoloration do not have again. Considering I have all stainless steel appliances I have, I was so thankful for the helpful tips. Definitely the go-to guy for all your stainless steel needs! read more

If I could give no stars I would. We own a company that works with high end clients and reached out to this company to do a simple fix. We got a response after some time then finally got on the schedule. Once on the schedule we were cancelled on multiple times for ridiculous reasons. The communication was horrible and we were told you might be better off looking for another company? That is insane and unprofessional. Maybe this company should do their job and schedule properly. We should find another company because you guys can't do your jobs the way advertised?!? coool. Do not use this company unless you want to be cancelled on and rescheduled multiple times. read more

I have all high end stainless steel appliances in my kitchen. I needed someone to repair scratches on each appliance and what appeared to be dripping stains from some type of spray cleaner. I contacted Scratch Off over the web and was quickly contacted by its owner, Kevin Wagner. He was responsive, polite and patient as we tried to work out the best time for him to come over, even though it took multiple emails! Unlike most service companies or contractors, Kevin had no problem using email or texts. I really appreciated this given my busy schedule. When it came time for his service call, Kevin was not only on time but prepared to fix my appliances immediately. Unfortunately, the job was bigger than he anticipated. However, he honored his original quote without any discussion. Another bonus was that he was great with my puppy who normally needs to go outside when strangers come! All in all, I would highly recommend Kevin and Scratch Off. A very nice, hard working, honest guy who provided great service and left my appliances looking brand new again. Angela read more

John and Rocky are the best! My house was damaged in the Woosley fire and everything had to be packed out, when my appliances were packed back in there was quite a bit of damage to my stainless steel finish on my refrigerator. Nobody was able to clean it properly and then I got the bright idea to Google a stainless Refinisher and found Scratch Off. I didn't think anyone could save my appliances but they did. My fridge looks like new and John was nice enough to clean the rest of my stainless appliances while he was here. I highly recommend them! I am so grateful I found them and didn't have to replace my refrigerator/freezer Cyndi read more

I will hire them again and again as needed. Professional, friendly, great follow through and above all, beautiful work getting deep scratches out of our stove top. Amazing!!!!!!!!! read more

Great service and amazing work - Cooktop looks brand new Owner is amazing Would use again and highly recommend read more

We purchased an old french door stainless steel refrigerator that had scuff marks. John worked on the finish made it look brand new! Even the handles look brand new. We highly recommend him because he works hard and does a great job. If you want old stainless steel appliances to shine and look really good he can do wonders. read more

John is very professional. He worked on my stainless steel Hood. The result was good. He also give me good recommendation of which stainless steel cleaner to use. read more

Kevin just left my house and was fantastic to say the least. Very professional and honest. He was hired to do my dish washer, stove top and sink which has acquired scratches over time. Unfortunately he was not able to do much with my stove due to so many curves but he was honest with me about it and came down a little on cost due to this. My sink and dishwasher look like new, he was very polite, and QUICK! I am a busy bee and that was a total plus! He was on time and I would 100% recommend him and use him again for scratches on my stainless steel appliances! read more

I made the mistake of hiring an inexperienced housekeeper, and she took a scouring sponge all across my less than one year old subzero refrigerator and totally scratched the entire surface. I was horrified! At first, I thought it was a lost cause and resigned myself to either buying a new door or living with my mistake. However, after searching on the Net, I found Kevin. He is a godsend. He was polite, very honest, and repaired my refrigerator door to as good as new for a very fair price. I cannot thank him enough for his excellent work! HIghly recommend!! read more

John really took his time and carefully worked to remove scratches on a brand new cooktop I stupidly scrubbed w a Scotchbrite pad. They went out of their way also to schedule a time that was good for me and during the whole process was incredibly patient to answer all my newbie questions. read more

Kevin did an AMAZING job in fixing my stainless appliances. He was prompt and professional. I highly recommend his company "Scratch Off".