Scout Rentals wants you to think they are a high-end rental agency, but the only thing high-end is their price. Fortunately the homeowner advocates for us as renters, because Scout is unprofessional, greedy, and lazy. They do not communicate or respect our time or wellbeing. They are chaotic in their communication process, constantly switching between email, text, or their app. Most recently, they scheduled the house exterior to be painted without telling us. This resulted in pressure washing while windows were open (the crew tried their best to shut them), damaging our blinds and soaking the home's wood floor. It also got paint chips in the flower pots and on our toddler's toys. We had no communication about the painting, which caused strong fumes that we did not feel were safe for a toddler. Scout's failure to even attempt to inform of us the painting damaged our property, damaged the owner's property, and risked the health of our baby. Unacceptable, but not surprising from them based on our experience living here for the past 2.5 years.
We do love the rental house itself and the location, the only thing that is terrible is working with Scout. read more