Called on 10/2, was promised a call back by Kevin the next day since he was the only one who could…read moretalk about the apartment I wanted apparently. Called on 10/4, got Kevin. He wouldn't even talk with me for 1 minute, said he had urgent business, was promised a call back on 10/5. Called 10 more times over the next weeks and left 5+ messages and never got one call back or even got anyone on the phone. If you are thinking of doing business with them don't. They aren't professionals. I think the owners must be getting high all day or something given their lack of basic courtesy or ability to answer their phone. Edit: Kevin finally got back to me on 10/17. To tell me that "We are not interested in working with you. Please stop calling our office." They are not serious people to do business with.

I have never written a review on yelp before, not even a restaurant or coffee shop. This is…read morewarranted. Please do yourself a favor and read this. Grant and Kevin did not seem to care about my interests as a prospective tenant for a unit in the Pearl District, and the amount of disrespect and total lack of good business sense really should be a warning to all of you. Two things that happened: 1) I was verbally told during my tour of the unit that there would be a hefty move-in fee charged by the building, which would be split between me and the owners. Later, during the lease negotiation, Kevin stated that this was never offered to me as an incentive (hinting that I was lying). I have a good memory, and rather than continue fighting with Kevin on what I knew to be true, I simply asked him if he would reach out to the owners and see if they would offer this incentive. I waited. 2) As a prospective tenant, you should know what rights you have and what expectations are reasonable. You should feel secure in knowing that if and when an appliance breaks during your lease, you have a written commitment from the landlord/owner that they will fix it within a certain amount of time. This absolutely needs to be in your lease. Well, during the lease negotiation, I insisted that Kevin place in the lease an addendum that made this obligation a part of the lease. Despite his promises in e-mails that the landlord is responsible for appliances (if the tenant doesn't break them), those e-mails mean absolutely nothing under Oregon law because the lease itself contains what is called a "merger clause" (meaning any prior writings or discussions are superseded--I am a commercial litigator). I waited. Well, after a day of waiting to hear back on my two simple and genuine requests, I get an email from Kevin stating that the owners had "pulled" the offer to lease me their unit. I honestly could sense this was coming, because these two gentlemen probably rarely, if ever, take the time to consider a tenant's point of view and make any alterations whatsoever to their "standard" procedure for signing leases. They simply do not "negotiate." This is not the right way to treat people. Landlords are not doing tenants a favor by "allowing" them to live in a unit. You are spending tens of thousands of dollars and putting your safety and well-being into the hands of these people. To be treated as if you have no say-so or valid input (and even be accused of lying) is a terrible way to begin a year-long relationship with people who are supposed to have your best interests at heart. Never will I ever deal with Pearl Property Management again. They should be ashamed and re-consider their business tactics. A report with the Better Business Bureau, sadly, may not be enough to inspire a change.

Very clear management and policies. The values of the…read morecompany are excellent. Although I am relatively new to living as a resident in one of their properties; I am enjoying my lodging and see value in their management of the apartments.

I would give zero stars if that was an option. I had no problems with the prior management company…read more I have had issues with a loud upstairs neighbor for almost a year now and management has yet to fix the situation. I have have been compliaing since March 2025 when the inconsiterat cow moved in. Management does not return emails or phone calls. By far the worst property management company ever!!!! I strongly recommend you stay away from any property they manage.

"Sterling Properties Real Estate Services LLC assumed management of Lone Oak Trailer Court, Oak…read moreGrove, OR on June 1, 2026. Their introduction letter named the company but no individual property manager contact -- a potential violation of ORS 90.305. Multiple residents called Sterling repeatedly for weeks with no callbacks and no responses. When I called their Vancouver, WA office requesting our property manager's contact information, the receptionist refused to provide a last name and was shockingly rude. June & August rent statements arrived with zero Sterling contact information -- no address, phone, email, or website -- despite their introduction letter devoting an entire page to payment instructions. July rent statement included a page with contact information, but only after I sent Scott Hess a copy of my MMCRC complaint. After I cited ORS 90.305 in writing and contacted their licensed property manager Scott Hess directly, Sterling responded promptly and provided individual contacts and park rules. Prior to that: weeks of silence. Our community consists largely of working class residents, many non-English speaking, elderly, and disabled. Sterling's responsiveness appears directly proportional to how much leverage a resident has. Documentation exists. MMCRC has been notified." For context: our previous management company, Pure Property Management & owner property management people, were responsive, professional, and respectful ~ unlike Sterling.

To update the company is working with social services to redesign the ramp so that it meets…read morestandards for egress under the home, etc. very prompt in contacting be to resolve problem.

Awesome people to work with. Great communication. Fantastic…read moreapartment, good location.

Nice and well done on the inside pretty clean and well fix from rooms lightings. Price wise good…read moredeal

Terrible management with Bristol Urban properties. Lived in my apartment for over 4 years. Every…read moreyear it got worse. There was a new manager every single year. In the last two managers were totally incompetent and rude.

I lived in 3 separate Bristol properties over 8 years (Mt Tabor, Adare Manor, and The Vintage)…read more Overall, I'm satisfied. Here's why: Pros: 1) Lease transfer policy. They allow you to transfer to another vacant unit at any of their properties at any point in your lease- without large fees. This allowed me to easily move within the company several times as my circumstances changed over the past 8 years. 2) Building managers. My experience has been that the building managers (who usually live on site) are friendly and responsive to texts or phone calls with concerns. I enjoyed the community feel of having them there and developing relationships with them. All three were lovely people. You won't find that at corporate rental agencies. 3) Charm and location. These buildings are old and unique, and located in desirable parts of town. Cons: 1) Moisture control. I dealt with mold in all three units I lived in. It takes extra effort with cleaning and ventilation to keep manage this (temp monitoring, window fans, etc). But I never felt my health was at risk. And Bristol always repainted or repaired walls when I requested over the years, and were lenient with repair fees each time I moved out. 2) All three units I stayed in were very old and lacked updates. So obviously the cabinets, doors, shelves, etc. were not in perfect condition. I made the best of it. Based on my experience, If you're a good tenant, Bristol will be good to you. There are quirks to living in old buildings, but I found it charming most of the time. And I have wonderful memories from my time there.

In response to my earlier 1 star review, Living Room suggested that our problem related to the…read moresecurity deposit. There was that issue, of course, because they made that process difficult. But, the big issues were the handling of their management duties. Here are some examples: They "inspected" the property at least 1x/year (indeed, I recall that paying them to do that was built into our contract with LR) but they did not note any of the multiple lease violations (e.g., three people living there when only one was on lease), furnace filter not changed - (ever!) - nasty and also very bad for the furnace, installation of window air conditioners by tenant without notice to owner in violation of law - and the tenants damaged two windows and completely ruined another in the process (which is why law provides that owner be notified so owner can arrange proper installation, which we would have done happily). Another example: a lease violation they did note at *every* inspection (e.g., disabling of smoke alarms) were not enforced - a huge insurance violation that would have been disastrous in case of a fire - someone could die and owner would be responsible - and even without a death, insurance would have an "out," which would cause horrendous owner headaches! And the penalty clause in the lease requiring the tenant was to pay fines for disconnecting the smoke alarms was never enforced by LR even though the violation was repeated. LR charged over $100 to replace a refrigerator pan to catch leaks/spills from the refrigerator with a plastic pan that was clearly designed for something else because it had an open drain hole in it (!) - and this "replacement" occurred after LR was informed we were replacing the refrigerator; they issued "normal wear and tear" reports even when tenants used of bathtub for dyeing materials and scribbles (presumably by their child) with permanent markers on bath enclosure left permanent stains (the move-out cleaning helped but did not fully cure the problem, so the tub and enclosure are still faintly stained); also included in "normal wear and tear" was damage cause to the wall/ceiling by burning candles in one of the bedrooms. Toilet seat covered in candle wax - replaced with a cheap plastic cover that was the wrong shape. LR did nothing for a long time about need to replace caulking in bathroom which, of course, could cause expensive water damage and mold, and when we discovered the problem, LR charged us for takeing care of that item -- and when we discovered the work had never been done, LR said, oh, too late to take that up with the company doing the work because we (the absent landlord paying a for property management) should have reported the problem right away. Two other issues with that: first, it's up to LR to be sure the work is done; second, it was their in-house maintenance folks who did the work! After we proved was LR who had been paid to do the work (note: they put the burden on us to review files, etc. to establish what they should have known), LR sent someone to do the job who did not do anything close to a professional job. Seriously. The joints in the bathroom were not sealed!! Also, LR said tenant reported a roof leak but LR did not check; rather just sent a roofer who came up with a very pricey contract - and when we asked about other bids, we were told we would have to pay LR 10% of the any other bid we accepted!!!!/.... Then - and this was very disturbing --- it turned out there is no evidence at that the roof was leaking then (and there have been no leaks to date). Too, paid for front door to be shaved down because tenant complained it was sticking; turned out really not problem with front door (except now a gap because shaved down) but problem was with security screen door, which LR never fixed -- we did that easy repair after LR was out of the picture. So, nope, our problem with LR is not about being unhappy with the laws concerning security deposits. Its about frustration - not to mention the substantial cost to us -- with dealing a group of people who always struck us as very nice folks but, at best, are simply too disorganized, and either do not know how to maintain property or enforce n lease terms or simply do not want to deal with the hassle of ensuring the property is maintained and that the tenants are complying with their lease.

A terrible company to rent from. These landlords care little for their tenants, and I have had…read morenothing but disappointing interactions with management since moving in. Everything from the application process, to their emergency maintenance line booting us to a useless AI respondent, to their lack of attention to common areas and machinery is just abysmal. They try to get you to pay for things that are not tenant responsibility as per Oregon Law. No integrity- do not move into these rental properties.

I lived at The Weidler and they are totally unconcerned with resident safety. They use the Door App…read moreto access to the building and units and I had access to a random resident's apartment for months. I told Joy about it three different times and each time she seemed horrified and then did not revoke my access to the other resident's unit. Upper management at Sylo was also not concerned with this, probably because they're too busy scamming residents who are moving out with bogus fees. Not worth the money, not worth the hassle, not worth the risk. They're gonna get sued one day honestly.

2/15/26, the barking has stopped after 13months. thanks…read more 01/06/2026, the barking has not stopped, Kriste Gannon. I am a neighbor who spent nearly a year since March 2025 reporting an ongoing noise disturbance caused by a barking dog at Woodlawn Apartments, managed by Sylo Property Management. In my reports, I consistently identified the dog as Luna and provided dates, times, and the specific location where the barking originated, including Unit 104. In response, staff repeatedly stated that there were no registered dogs associated with that unit or area and therefore claimed they could not confirm the presence of a dog. As a result, the absence of registration appeared to be treated as proof that no dog existed, rather than as a potential indication that a tenant might be in violation of the lease. This approach had the effect of denying the disturbance itself and made my repeated, detailed reports appear unreliable or exaggerated. Only after months of continued complaints did the barking noticeably decrease, which strongly suggests the source of the disturbance was eventually identified and addressed internally, though this was never acknowledged or explained. Rather than resolving the issue transparently, the Director, Kriste Gannon, later reframed the situation away from the unresolved barking and toward the volume and tone of my emails. I was told that my messages were "unkind, unreasonable, disrespectful, or unhelpful," that no camera would be installed, and that Sylo staff would no longer communicate with me in writing. I was further instructed to stop emailing and to contact the Portland Police instead, with the statement that police were "now aware" of my emails. No report, investigation, or wrongdoing was cited. This felt less like a good-faith response to a quality-of-life issue and more like a way to shut down continued communication without addressing the underlying problem. This pattern -- relying on registration status to deny a disturbance, reframing the issue around the complainant, and invoking authority to close communication -- ultimately changed the narrative without clearly resolving the issue. Based on my experience as a neighboring resident affected by this disturbance, I would not recommend Sylo Property Management to anyone expecting accountability, transparent enforcement of lease policies, or respectful engagement with surrounding neighbors.

We recently booked with Vacasa Arizona-- attached is our review of the rental below…read more This is a really nice rental. Modern, clean, well maintained. Stocked very well as far as blankets, kitchen items, soaps, etc. The decor and furnishings felt higher-end and the beds were very comfortable. The master shower is very big! Not to mention, the backyard was absolutely beautiful, the pool was very clean and it just felt so serene. The house was in a great location-- central to almost everything. There weren't any huge negatives, but a few things to note. Dirty sheets were left in the washer (didn't smell good), the carpet is a bit worn, and the shower curtain liner in the smaller bathroom is pretty ripped and needs replaced. Toilet paper was very low-quality as well. Communication was more automated than I'm used to (large company) but the info provided was helpful and I had no issues. I would definitely consider staying at this spacious and centrally-located rental again. We felt it was decently affordable compared to other options nearby.

Do not rent from VACASA. I booked a home in SoCal for 30 days and they cancelled on me months…read moreafter booking. They offered alternative accommodations hundreds of miles from my destination and no compensation for the impact to my family vacation plans. I would rate them a big 0 for lack of customer support and satisfaction.

Justin and team are beyond compare. I've been a property investor in the Portland area for more…read morethan 20 years and have worked with varying degrees of conscientious PMs. Justin is the first professional who balances the priorities of tenants and owners and strives to get ahead of maintenance and other issues before they become a problem.

I can't praise enough for this team! From the very first interaction (inquiry for availability)…read moreand every interaction following the team was above and beyond. No robot or AI responses. Genuine, friendly, super helpful and attentive. Justin always provided the best customer service and makes you feel like you're his only client. His quick replies and constant can-do manner makes you feel truly appreciated. The property was amazing, well kept, and a great location as well. If I could only rent from this team every time I'm in Oregon, I would be happy as can be! 10 out of 10, A+ ... no team can beat this one!

Our realtor is Whitney Bishop. She helped us buy and sell our houses in such a supportive and low…read morestress way. We really appreciated her knowledge of the process and her encouragement. We highly recommend her and PDX Realty.

PDX Property Group is a very friendly and welcoming team! They are able to answer any of my real…read moreestate questions. When I'm ready to buy a house, they are at the top of my list! Agent Randy Cook is very helpful and a wonderful face for the team. I've spoken with him on multiple occasions during PDX Property events. His knowledge on the Portland area is super helpful and it's wonderful learning about it from someone who was born and raised here. All the events they host have been a great chance to see the opportunities around the city and I love interacting with them all.