My AC quit in the middle of a heatwave. Called Scotty's and got same day service. The technician, Steve was prompt and knowledgeable, pinpointing the problem immediately. He answered all my 'novice' AC questions and explained the maintenance steps I could do. Highly recommend! read more

I wish I could award negative stars. Don't expect Scotty to support you on any warranty issues. I had two bad experiences with him regarding warranties. One concerned the failure of the condensate pump on my Daikin mini split, which Scotty installed in 2020. It was well within the 12-year Daikin warranty period, but Scotty refused to present a warranty claim to Daikin, saying that the pump was not covered by the Daikin warranty because the pump was manufactured by Refco, not Daikin. But this is irrelevant under the Daikin warranty since the part was supplied or designated by Daikin and was not specifically excluded in the warranty. Scotty refused to discuss the actual terms of the warranty and was very rude about it. I would have had no problem with paying Scotty to replace the pump if he been willing to present the warranty claim, which has to be presented to the Daikin distributor by a Daikin dealer. Scotty refused to do that because he wrongly claimed the pump was not covered under the Daikin warranty. If he had been willing to read the Daikin warranty, he would have known that the Daikin warranty applied even though the pump in the Daikin mini split was manufactured by Refco (just like General Motors warranties all kinds of parts in its cars even though the parts may be made by dozens of companies). I hired a different Daikin dealer - Perfect Temp out of Diamond Springs. Perfect Temp replaced the part and presented the warranty claim to Daikin, which eventually honored the claim; Daikin reimbursed me not just for a new pump but also for Perfect Temp's labor charge to replace the old one. The other warranty problem I had with Scotty was the failure of the insulation that covered the coolant lines on the roof. It degraded after less than a year. Scotty blew off several requests to make a warranty claim to the manufacturer, saying that they wouldn't cover it. He made a claim only after I gave up on him and asked for the manufacturer's contact info so I could make the claim myself. Once he made the claim, the manufacturer honored it, providing new insulation to replace the old material. Scotty quoted me an outrageous price ($1,850!) for the labor to wrap the lines with the new insulation, so I hired someone else to install the insulation at less than 1/3 the cost that Scotty quoted me. read more

I have used Scottys for awhile. I recently had them install a whole house fan which they completed satisfactory. Tim has always done a great job. read more

Claims to work on ANY brand, but then wouldn't give me the time of day to come look at it because I have a "knock off, direct to home owner product". I have a name brand product. Would not recommend even contacting them. read more

Scotty's Heating & Air - Their claim to service any brand. - Heating & Air Conditioning/HVAC Near Me - Placerville, California

Ive used Scotty since 2002 Always great prices on installation, great knowlegable crew. Responds immediatley. Ive used his bussiness 3 homes new instalations, and one home maintenance. Professional and courteous. Warranties And great equipment. Being a contractors daughter im particular, he has always met my expectations. read more

Excellent service, and our heater problem was fixed today! For years we used another company starting with a "G", with varying degrees of success. Today our technician from Scotty's thoroughly explained what had been previously set improperly, and how it should be set. Our system is now working more efficiently and the problem it had (and has had since last year) is fixed! We're grateful for the years of experience and expertise that Scotty's brings, and very happy to have changed to them for all our service needs. read more

Have used Scotty's since 2011 and they have always come through when needed. Bought new A/C from them in 2020.

Scott was very comprehensive in answering my many questions regarding replacing my ancient HVAC with a modern and very efficient split heat pump system. Delivery and installation was as scheduled and completed on time. Installers Mike and Kyle were mice fellows, worked long and hard and got it done in a day. The replacement was very expensive but should be worth it in the long run. read more

Scotty's has always been responsive to my HVAC issues. They have always been prompt on service calls.

My AC went out on me in April I called Scotty's at the recommendation of my neighbor. They scheduled an appointment within 24 hours. Tim arrived the next day and had me back up and running within an hour after a quick fix. Their prices are reasonable and Tim is very personable, he explained everything to me. I now have Scotty's coming out twice a year for a seasonal tune up which they did yesterday. Again, a friendly visit and confirmed my heater is ready for winter. I love to support local businesses and Scotty's does not disappoint. read more

I called Scott when my furnace would not light on 1-11-2023. The technician said I needed a hot surface igniter and a run capacitor. I said fix it. Next thing I know the furnace is running. Then he handed me a $607.00 bill. I was shocked but paid the bill. Next day I looked up those parts, I could buy both parts for less than $50.00 total. I called Scott and asked how he could change people on social security those kind of prices? He laughed and said he had to charge those prices to stay in business. I will never use them again. read more

We are remodeling our kitchen and the sheet metal gal (Cattco) who will install the vent for the downdraft noticed the heat/air system was off level and said it was probably collecting water. I called Gilmore and was on line with their recording ("your call is very important yadayada) for over 2 minutes before hanging up and calling Scotty's. I immediately got a live person, Mr Scotty himself, and he promised they would be at my house within the hour. In less than an hour, Tim showed up, very quickly saw the issue and went to fast work making the system (which is pretty big) level. He also inspected the system running the heater and air conditioning. He was professional, knowledgeable and friendly. I would highly recommend this company to anyone needing and wanting a professional, honest and for me, very reasonable, heating and air technician. read more

I would never recommend this company. They made an appointment with me and they called me the morning of the appointment and said he was down a guy and really didn't to do my job anyway. To bad because this minor repair would have been a complete new system install in 30 days or less. read more

I appreciate that they were able to dispatch someone fairly soon, during a record- breaking heat wave. Problem is they did not fix the problem, $600 something later. Talked to an electrician who told me he would make a bet that the record breaking heat was affecting our unit. It's a good thing I didn't buy a new unit as suggested by this company. They also suggested a part that cost as much as a new unit , yet he made me feel like I was getting a good deal. The electrician was correct, the problem cleared up on its own,, after the massive heat wave. Would not recommend this company and will never go back. read more

Excellent service and product. Had a new Amana heatpump system installed last year. Scott provided the estimate and no pushy sales pitches. He knows his stuff and his install crew handled the install well. Will look to Scotty's first for our future HVAC needs. read more

Called Scott on a Wednesday morning, after another company was a no call no show for an appointment the previous day. Scott called me back within minutes got the specifics of our project and said he would call back with a quote. Again, within minutes he called back with two options. We picked the option we wanted and Scott came to our house that afternoon to check everything out and sign paperwork. Scott said we should hear from him that Friday or the following Monday. Sure enough he called Monday morning to tell me his crew would be here the next day! The crew arrived right on time. They were clean, laying cloths down on the floor and picked up all the trash. Very respectful too. Definitely worth the call! read more

Scotty's recently installed air conditioning for us. First, he responded to my initial call quickly, and was out to do the estimate within days. He then got us a detailed quote with a variety of options very quickly as well. When we booked the job, he was able to schedule us for the next week (in February, not prime season), and got the job done quickly and efficiently. His guys were great and very professional. We are very pleased with their work, and the customer service provided as well. Definitely a step up from the previous HVAC company we had been going through! We are very happy we gave Scotty's a try and will be using them for any future needs. read more

We had 3 different heating and air companies come to the house and discuss replacement of the 20+ year old system. The house is large requiring separate systems for the downstairs and upstairs. We gave each company the same information including a master bedroom that had inadequate coverage from the existing system. Scotty's was the only one that checked out the bedroom to make sure the problem would be resolved with the new installation. All bids were comparable. Scotty's got the job. Scotty, Tim, and Bryant all came out initially to bid the job. Tim and Bryant did the install. They kept us informed through the entire installation. They cleaned up after themselves at the end of each work day. They were very respectful and very professional. The system works like a dream. We couldn't be happier. I'm sorry there are only 5 stars to give on Yelp. read more

Tim from Scottys installed my HVAC unit 5 years ago and it is still running perfect. Scotty was excellent checking in to provide good customer service. I waited to review to make sure it stood the test of time. read more

I called Scotty's to troubleshoot my heater overheating and cycling off on a home that I just purchased in Pollock Pines. Tim came out and quickly diagnosed the problem, and they were able to come install an additional cold air return the next day! The price was not cheap, but it was fair. I was very happy with all the service I received and especially the 1 day turnaround! read more

Very knowledgeable and professional technician, but charged $295 to install a sealant/leak detector into the AC unit, which was a $50 part online. I guess the rest is "labor", literally 10 seconds to thread it on to the gauges that they already charged $99 to connect to the system. I understand needing to make a profit, but that's pretty steep for the amount of time spent. read more

Scotty was highly flexible in helping me replace an old furnace that was leaking. He gave me a quick diagnosis that confirmed what the other guys told me. The furnace had to be replaced. With temperatures in the 30's, Scotty and his team replaced the unit the day after it was ordered. Honest, upstanding, quick and competitive pricing= a great value. read more

Scotty's Heating and Air installed a Direct vent Cozy heater for me 3 years ago. The pilot no longer stays on. When I called him he said " I no longer work on that Direct Vent heater. Too many call backs" For $1500 he was glad to install it and now 3 years later tells me I was stupid to hire him. Thanks for a waste of money Scotty! read more

My AC stopped working I called at 8:02am. They were at my house within 30 minutes. They fixed the problem and was on their way within 1 hour. Excellent service and customer care. I highly recommend them. read more

Scott got back to us and sent someone out to fix our AC same day! Excellent service! Will use them moving forward. Thank you!

It must have been the hottest day of the summer and our air conditioning went out just after dinner. We had house guests from England and we were all miserable. I called Scotty that night and he said he would be there first thing in the morning. Scotty was able to quickly diagnose and fix the issue. Thank you so much! read more

I spoke to Scotty's about a small ducting job and they were very helpful. I made an appointment for them to come out and do the job but they never showed up. I called them but they didn't return the call. I wound up doing the job my self and would never recommend them. read more

I must preface my review by saying that I HATE dealing with contractors!!! None the less, I had a FANTASTIC experience with Scotty's! When I first called these guys (after DIY research/tinkering), the owner answered immediately. I described my furnace's symptoms (loooong story short.....I had a bizarre situation). He agreed that the symptoms were uncommon and his first statement was a list of things I could do/try myself. WHAAAT?!?! Talk about ethics! I wasn't even a previous client! I worked with both Tim and Scott in person and with Scott over the phone several times. They were a pleasure to work with in all respects. These guys hit my "unicorn contractor trifecta." They do what they say they are going to do, when they say they will do it, and charged what they said they would charge. Additionally, they were NEVER condescending (a common factor that leads me to detest contractors) and got out to my place very quickly (semi-remote Somerset). Priceless. One furnace problem = customer for life. Done/sold/game over. I've got 1.5' of snow, but I'm nice and warm now thanks to both of them/mostly Tim! read more

After a disastrous experience with another heating repair company, we called Scotty. Scott was efficient, on time and fixed our problem immediately. The "other guy" said we needed a new heater! Scott made the simple repair and we were warm again. Thanks Scott! read more

Awesome service and products! Had a full system replaced with ducts after being tired of dealing with a home warranty company. Scott knows his stuff and makes sure it's done right. We will definitely use him again if we have any other hvac issues. read more

I rarely post reviews but felt that we needed to let others know of this excellent business. We have had numerous work done by Scotty's and have been very satisfied and thankful for the great work they have completed for us. We had his company bid and install a complete new furnace or heating system and AC unit in a 120 year old Victorian we own. The system has worked flawlessly. We also have had his company install 15 new propane heaters in some apartments which entailed three days of solid work. What I wanted anyone to know by writing this review is, Scotty stands by his work. Whenever we have called him with any issue (even small ones) he has addressed it and responded immediately. That is valuable. Anytime you have a contractor do work for you it is important to have someone who will stand by their work and respond if there is ever a problem. Scotty's company will do that. read more

We've done business with Scotty for several years. I've got COPD, so it's imperative that I have good, clean, cool, air to breathe inside, when the outside air quality is bad. These guys always have my back with my air conditioning and cooling needs. They maintain our equipment to keep it in tip-top shape. In the rare event that something goes wonky, they are "Scotty On The Spot," in getting it attended to. It's a treat to deal with honest people like them, and I hope their business continues to grow and thrive, as they are good people to work with. Thanks for keeping us cool and breathing easier! read more

I called Scotty's H&A at 9 am this morning and was told that they could have a technician here today. At about 1:30 the technician arrived They knew what the problem was as soon as the ac unit was turned on. Thirty minutes later they had replaced a part and did some other checks to make sure everything was working correctly. we are in the middle of several days of 100+ degree weather and all other ac companies were at least two or more days out for scheduling. The customer service I received was tremendous. The techs did a thorough job even though they had more stops. They made sure I was satisfied before they left. read more

We are very pleased with the knowledge, the competitive pricing and good work on our ducts. Excellent!

the product they have may be great, but the workmanship is shoddy. The were out at least 3 times because they couldn't tighten a fitting so the Freon didn't leak out of the unit. Then is last time they never checked the drain hose on the mini unit and it leaked all down a wall. Ruining photos can't be replaced and knocked out our telephone service for a week because the water got into the jack. They never cleaned up the dirt from the drilling and left my craft closet a mess. I am attempting to find a photo restorer for the precious photos that unit destroyed. I have never heard back from Scotty regarding the damage to the wall or my one of kind photos and what they are going to do about it. If you want sloppy workmanship and ruined walls, photos and no telephone service .... Call Scotty if this is the kind of workmanship and customer service you wnat read more

We are very impressed with Scotty's know-how, quality work, integrity, and clear explanation of our choices and pricing. Scotty is professional and personable, a local business that deserves our support. Totally recommended! read more

I just had them out to install central air in my mobile home. They were FANTASTIC! From the first contact for getting an estimate through getting the work done they were courteous, professional, and very competitively priced. The job was completed in less than a day, and you would not even know they were here they were so clean. I would not hesitate to recommend them to anyone. Top notch outfit! read more