I called for a same-day appointment after the drain pump on my LG washer failed. These pumps…read morecommonly seem to go out once the warranty has expired and the machine is 5+ years old. Alex showed up ready to work. He ran a full diagnostic and already had the replacement pump on hand. Watching him work was like watching a surgeon--he carefully opened up the washer, meticulously placed every part, kept his work area clean, and worked his magic. In about 35 minutes, my washer was repaired and I was good to go. If you're looking for a knowledgeable, professional, and efficient appliance repair company, I highly recommend Sunrise Appliance Repair. They're excellent at what they do and truly professional from start to finish.

Honestly such a good experience. Ice maker stopped working in fridge, they were widely available…read moremaking it easy to schedule an appointment. They came and fixed it, but it stopped working again about a month later. They came to fix again quickly and at no charge. Great customer service, recommended!

We had a good experience shopping for new double wall ovens…read more The store is large & spacious with a lot to see. There were nicely designed kitchens. However, there were quite a few buckets placed here & there on counters & the floor. We were helped by James, who greeted us soon after we entered. He was knowledgeable, talked of other customer experiences for reference, gave his opinion, discussed different scenarios to consider, & spoke with candor. We felt comfortable to take our time to look around. Information would be provided & then we'd be given space to discuss on our own. It never felt pushy or judgmental. The Cafe model we wanted wasn't physically there to see, but we were shown other Cafe & GE models, & had the similarities & differences explained to know what the features were on the one we'd be purchasing. The ordering experience at James's desk was comfortable. We sat on bar seats with a large screen to view on our side that mirrored the computer screen that James worked on. He was very thorough & double-checked everything with us. He was also conversational & humorous during the process. We opted to go with the pro installation team that could handle any possible snafus that could come up (like cabinetry measurements being off) versus a basic install that would only involve taking out the old & putting in the new. There was an initial scheduling issue with the installation. It got mitigated, but resulted in a delay of an hour from our original time slot. The installers were respectful & efficient. They informed us of a small issue & consulted on how it could be resolved. We are satisfied customers.

The people that schedule delivery and installations are incompetent amateurs at best. The…read moresalesperson and the induction range I bought were great but the back office staff and installation crew were unsatisfactory and frustrating. The person that coordinated the delivery canceled my delivery and didn't bother to tell me. Homewise was supposed to drop off my range at my home on Wednesday. I had an electrician scheduled to upgrade my wiring and install the new range the following Thursday. When the delivery crew finally arrived on Friday they thought they were just dropping it off after I was told that they would deliver and install. After heated calls to Homewise the crew was told to install it. The delivery crew installed the range and it work but I could not get the crew to level it properly. 30 years ago I could have fixed it a few minutes but now I have to get someone to level it. Homewise has good products but don't count on professional service after the sale. I think I judged the delivery crew unfairly. Today was 101°F and it was late in the day. These guys had been out all day they were under the impression that they just had to drop off my range. They still had one more delivery before going home and really didn't want to spend time making my oven perfectly level. This crew works harder than anyone in this endeavor and are in all probability compensated the least. They and the salesman are as much victims of the back office as my wife and I.

After telling Carlos the issue, he replied, "I am 99.5 percent sure I know what the problem is."…read more He was right. Refrigerator's compressor went kaput. Was quoted the price and shot him a photo of the fridge's model tag and he was over in a flash. Probably could have timed him with a stopwatch he was so quick and efficient. He was also incredibly respectful and courteous. Refrigerator is back in working order and, more importantly, I now have a reliable go-to contact if I have any appliance issues in the future. Highly recommend.

After calling our regular appliance repair shop & not hearing back from them right away, I…read moreresearched online and found Advanced Appliance Repair with great reviews. I called Advanced Appliance and spoke to Carlos. Explained the issue as we had some water coming out in the front of our newer refrigerator. Carlos stated he could come by today. He further explained there was a $60 fee, but if we proceeded with the work it would count towards the final bill. Carlos came out to see if he could repair our water issue. He was at our home within an hour or two. He located the problem and cleaned the area causing the issue. Carlos was personable, cleaned the area and has some happy new customers. Thank you for coming out so quickly & resolving our issue, Carlos. Raelyn & Steve Mobley

Yagub was very professional and knowledgeable. He diagnosed the problem of our Maytag microwave…read moreand fixed the problem. We are very pleased with his Yagub's proficiency with the issues and his demeanor in handling the difficult situation. We would recommend wholeheartedly JMT appliance repair service and Yagub.

I needed to replace a 27-in wall oven. Yagub was able to go there the next morning when I called…read moreand did the job. He is Very kind, honest, on time, and hard working. Everything turned out perfectly. I will definitely do business with him in this company again. Thank you, Yagub!

Service was great, tech Roman was polite and professional. He completed the job timely with no…read moreissues, with full functionality restored

Had an issue last year with a Kitchen Aide bottom load freezer and ice maker knocking and not…read moremaking ice. The suggestion was made to rplace the ice maker unit so it was done. We are here 6 months later with the exact same issue. THE MOTOR is knocking even louder than last time. So it means the two visits last time and the cost of the ice maker unit we ARE OUT $600! Nice guy but the work is not good nor the parts that are used last!

worst customer service ever. This is an extremely poor run company. We tried multiple times to…read moreget help from sales manager and owner and was never contacted back. This is not the place to buy high end appliances. New ownership is a joke.

We are extremely happy with Masters Wholesale! We had great customer service from the time we…read moreplaced our order up to the timely delivery. communication was mostly by email & text, however, they were very professional about calling us when we wanted to talk to them regarding the product we were buying. The set up for delivery went seamless and we were notified when the arrival time would be......and without fail, they arrived at the specific time. The one who set up delivery was great to work with. My questions were answered back quickly and professionally. Wonderful company! We highly recommend them!

I think it says a lot when an employee of a company is willing to place others lives at risk via…read morereckless driving and harassment in a company vehicle. Swerving in and out of lanes in excess of 80mph. They swerved in front of our vehicle while we were in the commuter lane, this was our gift after honking at them.

Aweseome. Responsive and able to work with me on time. Will have more work for company as needed.read more