Let's see - back in April 2021 they reached out to us looking to place a recycling carton on our lot. We had a bunch of e-waste, we'd worked with the company before when it was known as Ecycler-USA or similar. It showed up in May. We asked for pickup in May for the 26th of 2021 - it was full.
So, I get two calls and an email to verify that they'll pick up. I get an email on the 26th of May saying they had a driver issue and couldn't get a driver. No big.
June 3rd 2021, after another call or two and an email I get a note they'll be there on the 4th and to be ready... oh I'm ready.
Note here - I did not log the calls, the emails are all I have straight up proof on.
The month goes by, nobody shows, I contact them via email again. I honestly thought the whole thing had been taken but nope.
Late July I get in touch with Garry, the new manager at Scott Recycling who this was the first he's heard about anything. We're finally scheduled by these people for a pickup of July 23rd.
That comes and goes, they call a couple of times before to verify someone will be here... yeah - phone call or two and let's skip ahead to November of 2021 - 181 days have passed, I didn't actually log the phone calls and at one point I had assumed in July they picked up the bin as one of my coworkers had said it'd been picked up.
Nope.
November 3rd I get an email back from Jessica who apologizes and says it'll be taken care of. Nope.
12-20-2021 208 days of that box being in the elements they get a truck out there after I call.
Bam, truck shows, I get a call from dispatch that they will not take it claiming there's trash in the bin. I run down there to see what they're talking about and the trash is, for the most part, the bin itself.
It was carboard, exposed to the elements for 208 days. The drivers tell me they will not take that box. I ask if we can put the stuff in another box, they say yes but they're not touching the box on our property or the pallet they left.
There were 3 water bottles and an instruction manual someone had chucked in there - that was the extent of the trash. I removed it. I don't know who put it in because I didn't guard the box for 208 days.
I got a coworker to help me transfer the stuff to their new box and roughly halfway through moving it I am told to stop because they won't take any wet electronic stuff.
The box has been sitting outside waiting for pickup since May. 7 months. It's all soaked. Everything is wet, any computer at this point was wet.
I'm more irate than I should be to employees of their company who are just doing what their dispatch asks, I apologize to the people who were there in writing. I apologized in person, told them I'd take it up with the BBB.
Scott Recycling has abandoned a pallet, and a soaked carboard box of e-waste we collected and set out for them.
Due to their not picking it up any of the times they've said they would, said e-junk and box has been soaked and the batteries that are in there have probably contaminated the ground around it.
That's about that. I have emails, photographs, don't have the phone call records, but pretty much all of this is well documented. Even if they don't take the e-waste we've collected for them, we're now on the hook to throw away their box and pallet. read more