If you have a Flat-coat Retriever, by all means bring your dog to Penny! I'm sure you will have an incredible experience, as everyone with this breed was given the VIP treatment. Any other dogs seem to be hit and miss. It was clear from the get-go that she didn't care for my dog, even though he's never met a human he didn't immediately LOVE. I agree that retrievers are AWESOME (my previous dog was a Golden retriever) but that doesn't mean other dogs aren't worthy of attention. Sadly, I don't think this is an equal-breed establishment.
I brought my 8-month old puppy to Penny's class this summer, and I had a mixed experience. I was hoping to find help for his anxiety & barking around other dogs, but I received no advice for this particular problem, aside from "ignore it". In one instance my puppy was told "shut your trap" because he was barking while Penny spoke with another classmate. Not exactly the experience I was hoping for. Rather than help correct his behavior, he was condemned for it, and I was left feeling like a bad parent because I couldn't control my dog's barking.
The structure of the class is unusual. It's held in a large indoor room, where puppies/owners sit in chairs around the perimeter. There is a task/lecture in each class, and initially the assistants go from dog-to-dog to gauge their abilities to do said task. The puppies are offered peanut butter-filled bones to keep them busy until it's their turn. Unfortunately, after the bones were licked clean, the dogs became more and more restless. It's very difficult to keep a puppy still for an hour during the class "lecture", where Penny advised us from a chair in the center of the room. The dogs must be kept on leash during this lecture time, and the assistants mull around the room to distract them if they get anxious. The assistants were terrific and clearly loved ALL dogs. They were the best part of the school for me. Each night, homework is assigned for the coming week. Things like hand-feeding and never-letting-your-dog-greet-another-dog-on-leash seemed strange and unrealistic to me.
I prefer a more hands-on approach to a training class, where the instructor is directly engaged with my dog, rather than the DIY at-home method that Penny advocates. I understand you can't teach much in a hour, but perhaps make the class smaller so everyone benefits/is involved? Our class was approximately 12-15 dogs, and they were incredibly distracted by each other. Only the preferred dogs were offered one-on-one advice from Penny. Needless to say I never received any.
One thing my dog and I did enjoy: the "puppy playtime" prior to class. It might have helped him overcome a tad of his anxiety, but we still struggle with this issue. Rather than seek out another trainer, I'm trying a variety of things at home with my little guy.
Pluses: Caring and kind assistants; nice, clean facility; puppy playtime
Minuses: Penny's preferential treatment for certain breeds; little one-on-one time; classes are too large
Overall, I was disappointed with this course. I left with little more than I came with. However, my dog passed the agility course "graduation" exam with flying colors, which was a nice "touché" moment for me. read more