We booked a reef dive online and received a confirmation email stating there is a discount for cash…read morepayments and that credit card deposits will be refunded upon receipt of cash (see picture). The port was closed so we could not do the reef dive and switched to cenote diving. We had to pay the difference in cost between reef diving and cenote diving at the dive shop. What was not made clear is that there are ADDITIONAL fees for credit card payments at the dive shop, not discounts from the stated amount. Despite stating in the email "exchange rate for the Mexican peso will be set by Google's posted exchange rate on the day of payment", we had to pay at an exchange rate of 22 while the Google exchange rate for the day was 19.93. We paid an extra $29 because of this. Staff assured me that I could email for a refund in the amount we overpaid, but no one ever responded to my email. I reached out on whatsapp and was told I could return to the dive shop the following day with cash. When I arrived the following day with cash (which I pulled out from the ATM specifically for this purpose), Maria was extremely unprofessional and stated that my requests for a refund were "a nightmare" and that I could not pay in pesos but had to pay USD. She stated that if I paid in cash with pesos, it would be at the same 22 exchange rate. The diving itself was fine and our dive instructor was actually fantastic, but my interactions with Maria and their unclear (and seemingly dishonest) payment practices left a bad taste in my mouth. Knowing what I know now, I would not have booked with Manta Divers.

The Manta team (Danny, Montezuma, & Miguel) provided two excellent reef dives for our group…read more Friendly conversation and excellent guiding (and pointing out sealife - shark, mantarays, barracuda, and a lot of beautiful fish!). Thank y'all!

Had an awesome day fishing... guides worked hard to get us on fish! Nice boat, attentive guides and…read morevery accommodating!

Muy decepcionada con el servicio al cliente de Erika. Estuve esperando en línea casi 40 minutos…read moremientras ella me ignoraba por completo para atender a una familia de cuatro personas que llegó a un lado de su escritorio hablando español. No sé si los conocía personalmente o cuál era la situación, pero yo ya estaba formada y me pareció muy injusto y poco profesional. Cuando le pregunté de manera educada si me podían atender primero porque yo ya estaba esperando en la fila, respondió con una actitud grosera en lugar de manejar la situación profesionalmente. Después de finalmente entregarnos las pulseras, ni siquiera nos explicó a dónde teníamos que ir. En general, fue una experiencia frustrante, desorganizada y muy poco profesional.

Coconut Scuba - If you are a first time scuba diver,…read moreuncertified as myself, and looking for an unreal and unique experience - this is perfect! My friend and I bought a discovery tour that included : - 1 lesson in the pool - 1 dive at the museum (Isla Mujeres) - 1 dive at the coral reef (Isla Mujeres) - boat ride (to the spots, but still nice) The instructors are so incredibly patient and kind! Personally, I had Manuel and Ulysses and they were personable, thoughtful, funny, and easy to understand. My friend and I felt extremely lucky to have such guidance in a first time experience! The layout of the day definitely took longer than we thought. The day started at 10, but they needed to drive us down to the new location. After our lesson, we actually waited an hour for a the certified divers to arrive so that we could all leave on the boat together. That did not bother myself and my friend, we just took a nap in the sun! But for anyone trying to have set plans afterwards, be mindful that you won't arrive back to port until 5:30/6pm. My friend and I were STARVING afterwards, having eaten light to help with nausea that can come with diving. I would recommend bringing a snack for AFTER your final dive, but eat fruit or granola and yogurt beforehand. The museum was actually prettier than I thought! I had believed that the museum was somewhat of a waste, but it was beautiful due to the wildlife that has taken root among the statues. I had never scuba dove, but had snorkeled and done snuba. If you have done these activities - you will feel right at home ! My friend had done none of these and caught on super quickly as well! The reef was spectacular. We saw many bright fish including the parrotfish! Yellow, blue, reds and orange, and even a small pufferfish. We saw a turtle once we got back onto the boat - timing is everything! If you are mindful of all the different coral and types of underwater sea life you can truly appreciate the dive regardless. You enter a new world and the time flies by as you soar over the reef. My friend made a comment that isn't as saturated with color, and I do think that is a good point. Don't expect neon edited colors, although some purple's did pop, as this is a natural place! Overall, I'd return to dive with coconut divers, and would recommend them to a friend.

I did my Advanced Open Water PADI with Coconut Divers and it was the best experience. Gonzalo is an…read moreexcellent teacher who was very thorough and you can tell how much he loves and respects diving by how he cares about his students and their training. I felt so comfortable and really came out of the course a better diver because of him! The rest of the crew was just as amazing and caring. Ulysses is a very skilled master who helped everyone really enjoy themselves. I was able to watch him with beginners doing a discovery during my cert dives and he was kind, patient, and helped them have the best time! My brother and sister in law also did their advanced cert with him and they had nothing but great things to say. Ricardo was a great captain and Poncho took incredible photos underwater for us! We saw so many amazing things and creatures during each dive (wreck, reefs, and underwater museum) and our favorite was the night dive! We saw a ton of rays at the wreck, spotted a shark, barracuda, eels, octopus, and many turtles, lobsters and crabs during the night dive. We had the best adventures even when the waters were a bit choppy because of the winds, we always felt very safe. They were so flexible and willing to take us out because we almost couldn't go due to the harbor closing because of high winds. They communicated constantly with us and when they found out the good news it would open, just later that day, they offered and we jumped at the opportunity to do the dives we planned! We stayed at the Riu Palace Peninsula and it was literally a couple minute walk across the street. We'll never forget our experiences with the crew and will definitely be back for more when come back to Cancun! Highly recommend for all levels and ages.

What better way to describe Nautilus Diving than amazing?…read more If you are a beginner scuba diver, then you need to put yourself in the hands of Sherri and Octavio! (You can thank me later!) They have the patience of saints and will take the time to ensure that you are completely comfortable before going into the water. Everything will be provided for you (wetsuits, equipment, goggles, flippers, etc.) so all you have to do is show up! Your day will start early, around 11 am, where you will first hop in the pool for a lesson on scuba diving basics. Once that's complete, it's time to go into the water where you'll be escorted to two separate dive sites. Once you're in the ocean, either Octavio or Sherri will always be close by to help you out and to frequently check on your well being. I don't even know how to swim but at no point did I ever feel uncomfortable while under the water; an instructor was always within reach. And the sea life down under is amazing! The sites they escorted us to were filled with all kinds of fish, eels, lobsters, crabs and even turtles! The entire time, Octavio or Sherri will be snapping pictures, which they'll email to you after your dive, so all you need to do is enjoy your time on the ocean floor while they capture the memories! I've already gone diving with Nautilus twice and will definitely be back again!

I brought my daughter on a trip to Punta Cana for a mommy daughter trip and wanted to do something…read moreadventurous. The Nickelodeon hotel recommended this company. 2 men came and picked us up and then went to go pick up other from a couple other hotels. The drive was 1.5 hours roughly, but we napped on and off- plus I loved how my kiddo could see the DR other than the resort. We then go onto the boat and greeted about 15-20 other people. Then set off to a location to snorkel or scuba dive. Took about 15 mins to get there and then stayed for about an hour. I got little sea sick, so laid down. But rallied up so my daughter could see the coral reefs. Then we went to the Catalina island. Ooo my, so beautiful, felt like a millionaire because we were the only one there. Stayed for probably 2-3 hours- ate, mingled and took a bunch of photos. Then we headed back. It sure was a great time, people we great, staff was great! Definitely recommend if you want to impress your guests :)

My friend Jim and I went out with Roberto and the crew for a day of diving on Feb. 16th, 2025 and…read morehad an awesome dive. There were only three of us divers and Roberto and it was stress-free. He was very descriptive in the pre-dive profile discussion, and everything went very smoothly. There was a pretty good current that day, and they weren't easy dives by any means, so he led us into deeper spots between the coral a few times when he sensed we were all needing a 30 second breather out of the current. We saw a beautiful 7-foot Eagle Ray, just hanging in the water column so we could inspect him. What a beautiful animal! It was estimated to be around 1200 lbs. I had no idea! Lionfish, stonefish, lobster, and many other large schools of fish. It was awesome!

We had a WONDERFUL time scuba diving with Scuba Cancun! In total we did two days of dives, the…read morefirst day 30 feet each and the second day two dives at 60 feet each. All I can say is WOW! We felt safe, educated and well looked after. Can not wait to dive again with this team, especially the dive master, Roberto.

Through our online booking we were told we would be picked up at 10am from our hotel. We were in…read moreour lobby promptly before 10 but no ride was present. We ended up having to contact our booking agency who was able to get ahold of Fragata and we were finally picked up at 10:50. Our van did not have AC, thus we had a very very warm ride to the boat. We were let out of the van and told to walk to the end of the path at La Isla Plaza. We weren't given any further direction and were ultimately approached by an employee because we looked lost. We were directed to check in and ended up having to shelve out $70 we didn't expect to pay. Through our booking agency we were told the transportation was $12, and it ended up being $15 (not a big problem). We were then told there was a $20 dock fee per person. An additional $40 we weren't aware of. (Inconvenient, but not the end of the world). We get on the boat and they immediately start blasting music. The ride was beautiful and the staff were extremely nice. Although their English wasn't the best, we got by and enjoyed them. We pulled up to snorkel (expecting that was the purpose of the trip), and only snorkeled for 30-40 minutes. We were given fins and masks, but no snorkel. We got back on the boat, they let folks jump off the boat, but that was the extent of the swimming. We then got back in the boat and were taken to the restaurant in Isla Mujeres. We went to Ice Bar but never say ice, or the bar. The food was decent. The ceviche was the best part. After sweating outside in the dining area, we went back to the boat and were taken to Isla Mujeres' north beach by boat. Once at the beach, you are bombarded by people peddling trinkets and typical tourist trap nonsense. We weren't given any direction and honestly didn't know we'd be going to Isla Mujeres to walk around at all. If you're booking this for a snorkeling trip, I would avoid it. If you're looking to eat decent food and explore Isla Mujeres's north beach, it's a great idea. The final straw to this adventure was the ride back to hotel in the provided transportation. We got into a cramped van with 8 other patrons and the driver had the A/C off. I know it worked because it was initially on, but dear lord the hour ride back to Playa Del Carmen was insufferable. The window next to me got steamed up and was genuinely one of the worst experiences I've ever had. To the point I considered ordering an Uber to make it back. All in all, quite the adventure.

Amazing service! The staff was very professional, fun and made everyone feel special, is kid…read morefriendly and they provide food for you included in the package. The fee is very reasonable and includes pick up and drop off from your hotel also, open bar and again I have to mention the service was incredible.

Javier Munoz Hdez is an excellent instructor for 3 old farts and a son! Don't forget Leon his…read moreasst. We took the open water course and Javier was professional, caring, competent, and fun. He checked on us regularly and made sure everything was working, including us. The last day was an adventure as we saw two sea turtles and a barracuda! Thank you both for a great adventure signed the gambler, the doctor, the judge, and th

The dive master did a great job with our group of 5 first time divers and myself who is certified…read more He explained everything really well and was patient with a couple of nervous people. I would have given the dive shop at least 4.5 or 5 stars if it wasn't for the boat crew. Management tip - If your crew wants to speak derogatorily about the guests, I suggest they do it privately and make sure that the guests don't speak Spanish. Half of my group speaks fluent Spanish and understood everything the crew was saying. Had I heard what they were saying, I wouldn't have tipped so well.

My son and I did the two outside reef dive in September. Everything was great. Gaby did a fabulous…read morejob arranging things and Fabio, Aldo and Miguel were great on the day of the tour. The weather, seas and marine life cooperated too.

Aldo and his team were so wonderful! We planned to do the wreck dive, but conditions ended up being…read moremore rough than expected, so we improvised. Aldo is incredibly talented and has safety as his top priority!! We will absolutely be back!

My group wanted to do snorkeling and at first I was going to go with a place off Viator but Reddit…read moresteered me to Casa del Buceo - it's a small locally owned business and the prices are very fair compared to other places. For reference, a private group of eight on a 2 hour snorkeling tour was 1500 pesos per person. I think we could have done 2.5 hours but more on that later. Booking and confirming the reservation was a breeze - I did it all over email but they also have WhatsApp. Two days before our scheduled date, they asked to push it to a day earlier because the weather was looking bad the morning that we requested so I felt very reassured that they were keeping an eye on the forecast. Now I've only gone snorkeling once before but the snorkeling around the island gets pretty choppy with the waves. I'm saying that as someone who gets seasick at the drop of a hat and even thought I took medication before this trip, I still got super seasick as soon as the boat stopped and we were just swaying around and putting on our fins. Getting in the water and seeing all the cool fish (the visibility was great) helped but by the end of the second snorkeling stop (where they took us out much deeper and the waves were ROUGH), a few others and I were basically green and we called the end of the tour and headed back. I can't say enough good things about the people who work here, from the guy who helped get us set up with our equipment and later brought me a mug of super fizzy Coke to help settle my stomach to our tour guide who pointed out neat things below us (like the underwater sculptures at MUSA). I will say that the actual mechanics of snorkeling was a learn as you go approach - we didn't get much instruction other than just to blow on the googles if they fogged up - so unless you're an experienced snorkeler/swimmer, you might spend the first ten minutes accidentally gulping salt water. Once I did get the hang of it, it was a lot of fun. And even though the open water got terrifying near the end and, despite my nausea, I was fighting back fears of being swept away on the current, I felt safe that our guide was somewhere close around us. I don't think snorkeling is in the cards for me in the near future but for anyone else who's interested, I can't recommend CdB enough!

We couldn't go out due to the weather, which happens. We tried to be as flexible as possible, but…read moreboth days, the port didn't let anyone out. Casa del Buceo kept $120 USD of our deposit, and did not provide any service. Why not a full refund? That's a good question. Unfortunately, I cannot recommend this place. Unless you are going same day when the weather is nice, maybe the team is good, but I wouldn't reserve in advance again with them due to their lack of flexibility.

If you want to waste your money and time, book with this company. We booked the open water PADI…read morecourse with them. On the first day, we show up and the front desk has us sign some forms and start reading the PADI manual while we wait for the instructor. After being an hour late, the instructor finally shows up but says that because there was supposed to be another couple doing the course with us but they were a no show, he didn't want to go over the course twice, so he told us to go home to our hotel and read the manual. This was already ridiculous but we said whatever, we'll come back the next day. The next day my girlfriend gets food poisoning, so I call the company to discuss our options, such as doing the course the following day instead. The company contact, Jon, calls me back and says that the instructor gave them a totally different story, that he asked us if we wanted to do the course the first day and we willingly went home. (How does that make any sense?? Why would we take an expensive Taxi, wait there for two hours, then willingly go home without doing the course just because some other couple is not there?? Doesn't it logically make more sense that the instructor is trying to save face??). Jon blames the situation on miscommunication due to language barrier (the instructor spoke perfectly good English), and says that they will charge us for the cost of the books if we don't come back. Even if I went back to return the books, that costs either time or money away from our trip. Every time I tried to explain my side, Jon just kept spouting "oh we've been in business for 40 years, we've never had an issue..." as if any of that is relevant to the current situation. Do not book with this company! This has completely ruined my experience with scuba certification and does not make me want to do it ever again.

Frank was our DM. He did discover scuba for one of our party and provided great service and a…read moreprofessional dive for the other 3 divers. Highly recommend this is a great. Small local operation.