Coconut Scuba - If you are a first time scuba diver,…read moreuncertified as myself, and looking for an unreal and unique experience - this is perfect! My friend and I bought a discovery tour that included : - 1 lesson in the pool - 1 dive at the museum (Isla Mujeres) - 1 dive at the coral reef (Isla Mujeres) - boat ride (to the spots, but still nice) The instructors are so incredibly patient and kind! Personally, I had Manuel and Ulysses and they were personable, thoughtful, funny, and easy to understand. My friend and I felt extremely lucky to have such guidance in a first time experience! The layout of the day definitely took longer than we thought. The day started at 10, but they needed to drive us down to the new location. After our lesson, we actually waited an hour for a the certified divers to arrive so that we could all leave on the boat together. That did not bother myself and my friend, we just took a nap in the sun! But for anyone trying to have set plans afterwards, be mindful that you won't arrive back to port until 5:30/6pm. My friend and I were STARVING afterwards, having eaten light to help with nausea that can come with diving. I would recommend bringing a snack for AFTER your final dive, but eat fruit or granola and yogurt beforehand. The museum was actually prettier than I thought! I had believed that the museum was somewhat of a waste, but it was beautiful due to the wildlife that has taken root among the statues. I had never scuba dove, but had snorkeled and done snuba. If you have done these activities - you will feel right at home ! My friend had done none of these and caught on super quickly as well! The reef was spectacular. We saw many bright fish including the parrotfish! Yellow, blue, reds and orange, and even a small pufferfish. We saw a turtle once we got back onto the boat - timing is everything! If you are mindful of all the different coral and types of underwater sea life you can truly appreciate the dive regardless. You enter a new world and the time flies by as you soar over the reef. My friend made a comment that isn't as saturated with color, and I do think that is a good point. Don't expect neon edited colors, although some purple's did pop, as this is a natural place! Overall, I'd return to dive with coconut divers, and would recommend them to a friend.

I did my Advanced Open Water PADI with Coconut Divers and it was the best experience. Gonzalo is an…read moreexcellent teacher who was very thorough and you can tell how much he loves and respects diving by how he cares about his students and their training. I felt so comfortable and really came out of the course a better diver because of him! The rest of the crew was just as amazing and caring. Ulysses is a very skilled master who helped everyone really enjoy themselves. I was able to watch him with beginners doing a discovery during my cert dives and he was kind, patient, and helped them have the best time! My brother and sister in law also did their advanced cert with him and they had nothing but great things to say. Ricardo was a great captain and Poncho took incredible photos underwater for us! We saw so many amazing things and creatures during each dive (wreck, reefs, and underwater museum) and our favorite was the night dive! We saw a ton of rays at the wreck, spotted a shark, barracuda, eels, octopus, and many turtles, lobsters and crabs during the night dive. We had the best adventures even when the waters were a bit choppy because of the winds, we always felt very safe. They were so flexible and willing to take us out because we almost couldn't go due to the harbor closing because of high winds. They communicated constantly with us and when they found out the good news it would open, just later that day, they offered and we jumped at the opportunity to do the dives we planned! We stayed at the Riu Palace Peninsula and it was literally a couple minute walk across the street. We'll never forget our experiences with the crew and will definitely be back for more when come back to Cancun! Highly recommend for all levels and ages.

My friend Jim and I went out with Roberto and the crew for a day of diving on Feb. 16th, 2025 and…read morehad an awesome dive. There were only three of us divers and Roberto and it was stress-free. He was very descriptive in the pre-dive profile discussion, and everything went very smoothly. There was a pretty good current that day, and they weren't easy dives by any means, so he led us into deeper spots between the coral a few times when he sensed we were all needing a 30 second breather out of the current. We saw a beautiful 7-foot Eagle Ray, just hanging in the water column so we could inspect him. What a beautiful animal! It was estimated to be around 1200 lbs. I had no idea! Lionfish, stonefish, lobster, and many other large schools of fish. It was awesome!

We had a WONDERFUL time scuba diving with Scuba Cancun! In total we did two days of dives, the…read morefirst day 30 feet each and the second day two dives at 60 feet each. All I can say is WOW! We felt safe, educated and well looked after. Can not wait to dive again with this team, especially the dive master, Roberto.

We booked a reef dive online and received a confirmation email stating there is a discount for cash…read morepayments and that credit card deposits will be refunded upon receipt of cash (see picture). The port was closed so we could not do the reef dive and switched to cenote diving. We had to pay the difference in cost between reef diving and cenote diving at the dive shop. What was not made clear is that there are ADDITIONAL fees for credit card payments at the dive shop, not discounts from the stated amount. Despite stating in the email "exchange rate for the Mexican peso will be set by Google's posted exchange rate on the day of payment", we had to pay at an exchange rate of 22 while the Google exchange rate for the day was 19.93. We paid an extra $29 because of this. Staff assured me that I could email for a refund in the amount we overpaid, but no one ever responded to my email. I reached out on whatsapp and was told I could return to the dive shop the following day with cash. When I arrived the following day with cash (which I pulled out from the ATM specifically for this purpose), Maria was extremely unprofessional and stated that my requests for a refund were "a nightmare" and that I could not pay in pesos but had to pay USD. She stated that if I paid in cash with pesos, it would be at the same 22 exchange rate. The diving itself was fine and our dive instructor was actually fantastic, but my interactions with Maria and their unclear (and seemingly dishonest) payment practices left a bad taste in my mouth. Knowing what I know now, I would not have booked with Manta Divers.

The Manta team (Danny, Montezuma, & Miguel) provided two excellent reef dives for our group…read more Friendly conversation and excellent guiding (and pointing out sealife - shark, mantarays, barracuda, and a lot of beautiful fish!). Thank y'all!

My son and I did the two outside reef dive in September. Everything was great. Gaby did a fabulous…read morejob arranging things and Fabio, Aldo and Miguel were great on the day of the tour. The weather, seas and marine life cooperated too.

Aldo and his team were so wonderful! We planned to do the wreck dive, but conditions ended up being…read moremore rough than expected, so we improvised. Aldo is incredibly talented and has safety as his top priority!! We will absolutely be back!

My group wanted to do snorkeling and at first I was going to go with a place off Viator but Reddit…read moresteered me to Casa del Buceo - it's a small locally owned business and the prices are very fair compared to other places. For reference, a private group of eight on a 2 hour snorkeling tour was 1500 pesos per person. I think we could have done 2.5 hours but more on that later. Booking and confirming the reservation was a breeze - I did it all over email but they also have WhatsApp. Two days before our scheduled date, they asked to push it to a day earlier because the weather was looking bad the morning that we requested so I felt very reassured that they were keeping an eye on the forecast. Now I've only gone snorkeling once before but the snorkeling around the island gets pretty choppy with the waves. I'm saying that as someone who gets seasick at the drop of a hat and even thought I took medication before this trip, I still got super seasick as soon as the boat stopped and we were just swaying around and putting on our fins. Getting in the water and seeing all the cool fish (the visibility was great) helped but by the end of the second snorkeling stop (where they took us out much deeper and the waves were ROUGH), a few others and I were basically green and we called the end of the tour and headed back. I can't say enough good things about the people who work here, from the guy who helped get us set up with our equipment and later brought me a mug of super fizzy Coke to help settle my stomach to our tour guide who pointed out neat things below us (like the underwater sculptures at MUSA). I will say that the actual mechanics of snorkeling was a learn as you go approach - we didn't get much instruction other than just to blow on the googles if they fogged up - so unless you're an experienced snorkeler/swimmer, you might spend the first ten minutes accidentally gulping salt water. Once I did get the hang of it, it was a lot of fun. And even though the open water got terrifying near the end and, despite my nausea, I was fighting back fears of being swept away on the current, I felt safe that our guide was somewhere close around us. I don't think snorkeling is in the cards for me in the near future but for anyone else who's interested, I can't recommend CdB enough!

We couldn't go out due to the weather, which happens. We tried to be as flexible as possible, but…read moreboth days, the port didn't let anyone out. Casa del Buceo kept $120 USD of our deposit, and did not provide any service. Why not a full refund? That's a good question. Unfortunately, I cannot recommend this place. Unless you are going same day when the weather is nice, maybe the team is good, but I wouldn't reserve in advance again with them due to their lack of flexibility.

If you want to waste your money and time, book with this company. We booked the open water PADI…read morecourse with them. On the first day, we show up and the front desk has us sign some forms and start reading the PADI manual while we wait for the instructor. After being an hour late, the instructor finally shows up but says that because there was supposed to be another couple doing the course with us but they were a no show, he didn't want to go over the course twice, so he told us to go home to our hotel and read the manual. This was already ridiculous but we said whatever, we'll come back the next day. The next day my girlfriend gets food poisoning, so I call the company to discuss our options, such as doing the course the following day instead. The company contact, Jon, calls me back and says that the instructor gave them a totally different story, that he asked us if we wanted to do the course the first day and we willingly went home. (How does that make any sense?? Why would we take an expensive Taxi, wait there for two hours, then willingly go home without doing the course just because some other couple is not there?? Doesn't it logically make more sense that the instructor is trying to save face??). Jon blames the situation on miscommunication due to language barrier (the instructor spoke perfectly good English), and says that they will charge us for the cost of the books if we don't come back. Even if I went back to return the books, that costs either time or money away from our trip. Every time I tried to explain my side, Jon just kept spouting "oh we've been in business for 40 years, we've never had an issue..." as if any of that is relevant to the current situation. Do not book with this company! This has completely ruined my experience with scuba certification and does not make me want to do it ever again.

Frank was our DM. He did discover scuba for one of our party and provided great service and a…read moreprofessional dive for the other 3 divers. Highly recommend this is a great. Small local operation.

Great dives! Our guide was great. Everything was easy and well organized. Nothing to complain…read moreabout. Just fun and bubbles!

Great experience diving with A'Ha for my two teenaged daughters and I. Small group with…read morepersonalized service. Highly recommend.

Just returned to Cancun for another long dive weekend, and had a spectacular time with Squalo…read moreDivers! Our first day was a 2-tank boat dive. Squalo provided pick-up & drop-off at our hotel, which certainly made the day easier, and Nicholas guided us on 2 fun dives at Jardines and Manchones Grandes. The boat has a lot of shade, which is nice for your surface intervals, and they have plenty of bottled water to help you stay hydrated. Friendly and efficient crew. All in all, a nice day on the water! Our next 2 days were filled with some absolutely incredible Cenote dives with Juan. Again, Squalo provided hotel pick-up, and had also let us store our gear overnight at the shop, which certainly made things much easier than dragging gear back and forth from the hotel, especially with early morning pick-ups. The first day we dived the relatively well-known El Pit and Dos Ojos. Juan was a great guide for these two sites...he provided a comprehensive pre-dive briefing, so everyone felt confident and really enjoyed the dives. He also provided lots of food, snacks and beverages during the day, which was greatly appreciated as the distance can make for a long day. (Special shout-out to our driver, Edgar...appreciate you keeping an eye on our things while we were diving, and raising/lowering gear to the water for us!!) The next day was just me and my friend heading to some lesser-known Cenotes with Juan. We did Zapote and Kin-Ha, which were not only breathtaking dives, but were so empty of divers, that they were basically private dives for us, at both sites. These dives are a little more advanced, but are stunning. In addition, I was also very impressed with the new facilities at both dive sites...in fact, the bathrooms at Zapote were probably the nicest I've seen at a dive site....even counting the US! Juan was both knowledgeable and fun...we had a great time during our day with him. I highly recommend Juan and Squalo Divers....especially for Cenote diving!! Enjoy!!

I was on vacation in Cancún mid November 2017 and a two of my hostel mates invited me to join their…read moredive. I had never been scuba diving before and was quite nervous at the idea of being submerged underwater and surrounded by marine life. However, I'm not one to back down from new and exciting experiences, so I joined with a bit of fear and worry on my mind. We got to Squalo Divers bright and early to begin the in class portion of our diving informational session (two of the three of us didn't have PADI certification). Our in-class instructor, whose name I cannot recall (tall guy who lived in Canada for a bit), was very thorough and explained in great detail the joys and the risks involved in diving. While I appreciated his thoroughness, I became riddled with all of the potential "what ifs" that could go wrong. I just kept thinking about what would happen if I panicked under water and pressed the red button(to inflate my vest) and shot up to the surface of the water. I remained cool, calm and collected on the outside, but my mind was racing all the while the instructor spoke. After the classroom session we made our way over to the hotel to practice in the pool, before heading out to the ocean. We began with simple breathing exercises and slowly made our way underwater to implement our practices. I submerged my head underneath the surface of the water and did exactly what they said not to do (Silly me, I know. Blame it on the nerves!) and held my breath causing me to panic. I quickly gave our field instructor the thumbs up signal indicating that I wanted/needed to go back up. I took my head out of the water and removed the breathing regulator from my mouth. The field instructor rose to the surface and asked what was wrong. My fears had manifested and simultaneously disrupted my thought process. I had become consumed with fear and was so close to quitting (before the real fun even began). I started crying and second guessing if the experience would be worth it. The field instructor reassured me that I would be okay and that I needed to trust myself. I calmed down and began trying again, this time he held my hand (literally) and took me through the process, step by step. I am so grateful for his patience and understanding. I didn't feel judged or like I was wasting his time. I felt comforted and reassured, thus boosting my confidence in trying this new experience. We headed out into the beautiful blue ocean that lies between Cancún and Isla Mujeres and began our dive at the Underwater Museum. We fell backward into the water and made our way down the rope, pressurizing our ears in the process. Once to the bottom, the field instructor ( all the praise for an incredible amount of patience) held my hand and guided me around until I felt comfortable exploring on my own. We swam around, exploring for a bit, viewing the museum and all of the cool "ship wrecked" pieces that were underwater. Our second dive was at beautiful coral reef ( I kept thinking of Finding Nemo and secretly hoped to see a Clown Fish, a Pacific Blue Tang and an anemone. I realized afterwards that I was in the wrong part of the world see those little fishies, lol.) that was bursting with marine life. We saw a sting ray, numerous species of fish including several schools, a beautiful little turtle and much more. At the end of our dives I was incredibly happy with my choice to go through and live this new experience. I cannot imagine having my first dive with any other Scuba Diving company. Due to the incredible experience that I had, I plan to get my PADI certification on my next vacation in Thailand or somewhere that I can see our beloved Disney - Pixar fish friends - Nemo and Dory. A million "thank yous", Squalo Divers, you all made my first diving experience one that I'll never forget. Be well and happy diving!

Had an awesome day fishing... guides worked hard to get us on fish! Nice boat, attentive guides and…read morevery accommodating!

Muy decepcionada con el servicio al cliente de Erika. Estuve esperando en línea casi 40 minutos…read moremientras ella me ignoraba por completo para atender a una familia de cuatro personas que llegó a un lado de su escritorio hablando español. No sé si los conocía personalmente o cuál era la situación, pero yo ya estaba formada y me pareció muy injusto y poco profesional. Cuando le pregunté de manera educada si me podían atender primero porque yo ya estaba esperando en la fila, respondió con una actitud grosera en lugar de manejar la situación profesionalmente. Después de finalmente entregarnos las pulseras, ni siquiera nos explicó a dónde teníamos que ir. En general, fue una experiencia frustrante, desorganizada y muy poco profesional.

Great company to go and swim with whale sharks. Keep in mind these are only here in season…read more (Starting around June 1st - September 15th) The downside to coming to Mexico to swim with the Whale Sharks is you have to wear those ridiculous life vests, but in Isla Mujeres it's almost a guaranteed sighting. Due to government regulations no free diving . The life vest makes it seem like more of a tourist trap than pelagic adventures in other countries. Still a great experience to be in the water with such magical creatures.

What a great experience! My family and I couldn't be more pleased with the whale shark expedience…read morethat was provided. The boat ride to get to the sharks can be long (approx. 1 - 1.5 hours) but worth it. Our guide Felipe explained what we can do and what we cant do once we get to the whale sharks. Once a whale shark was spotted, the captain dropped us in the water, perfectly positioned to see the whale shark. Once we returned, we stopped at Playa Norte (some the prettiest water I have ever seen in my life) and they made some fresh ceviche for everyone on board. What a great day and I would recommend their services to anyone.