Let me tell you about Woods Powersport specifically, Hannah! You won't get any better customer…read moreservice than this place right here. She went above and beyond to make a deal happen and cater to our short time frame we had. Even had a unit brought in over night to accommodate our needs. She is a powerful, caring, knowledgeable, woman in a male dominated occupation. We are so very impressed with her. Will be doing all future business with Woods Powersport and her! Thank you!

OK, so here's what happened...I took my bike in for service at Rainbow Kawasaki, (part of the…read moreRainbow Cycle Complex), and all parties involved totally dropped the ball. When I went to get it 3 months later, the work wasn't done. They lead me to where it was parked outside, crowded in by many other bikes. I was never forewarned it would be out in the elements, (for 3 months!), and it had rust on the exhaust, and sun faded components and bags, from primarily being out in the elements for 3 months. Naturally, I was furious. I had to bite my tongue and leave. I ended up contacting the General Manager at Rainbow Kawasaki via phone, text and email. Bottom line, he basically responded as if I was being untruthful, refused to admit responsibility, put the burden of proof of what happened on me, was smug and disrespectful, and deflected any responsibility by the dealership. Mind you, I intricately take care of all that I own. I was floored. Never in my wildest dreams did I think any business would treat a customer's personal property like this. As a last resort, once the General Manager disappeared from responding to me, I wrote a letter to the owner, Rick Whitten. I never thought anyone would respond, based on this experience. I was wrong. I was contacted by a guy named Mike Traylor. He stepped in and provided unbelievable respect, concern, and customer service. Through dealing with Mr. Traylor, I met the owner, Rick Whitten. Mr. Whitten said he was absolutely floored and emphatically stated that what happened to me in no way represented how he wanted his customers treated. He cleared house!!! I was astonished. Mr. Traylor repaired and replaced all parts, etc., at no cost to me, and made everything right with me. I was stunned, relieved, and highly impressed. Mr. Traylor came to my home, picked up my bike, and delivered it back to me the way it was originally supposed to be repaired. The new dealership General Manager, Mike Traylor, is a total professional. He's courteous, fair and respectful. He and Rick Whitten appreciate and respect their customers. This response to my unbelievable experience is probably pretty rare, but I praise God for the answer to prayer, and I totally endorse these men, and their business, Rainbow Cycle in Rogers, Arkansas, for absolutely any of your motorcycle needs!

Went in to buy a 2019 monkey, asked to ride it first so I could make sure I wanted it over the…read moregrom. The salesman first asked if I could afford it. He then said they don't have any batteries in them so I would have to wait 30 minutes. After all this I was already pissed and then they stated I would have to buy it first before I could ride it... at that time I left and went to heartland Honda where I was on a monkey within 5 mins test riding it and purchased... rainbow is the WORST dealer I have EVER been at... these guys are clowns... do not go here!!!

I had a new set of tire installed on my r1200r with tire monitoring system... they had a great…read moreprice, did a great job and no rim marks!!! I will have all my tire done at Freedom from now on. Thanks for getting me back on the road.

Yeah. Wood has a great selection of bikes. I bought one and had it delivered. Wouldn't idle without…read moredying. They took it back, brought another. Same thing! We adjusted the idle and it started working. But geez... I don't know how good their tech services are.

I purchased 2220$ worth of accessories online in nov of 24. One of the items i paid for was a set…read moreof door closeout panels for a razer pro xp ($213.89). Upon receiving my parts i received a dunlop front tire for a motorcycle in a box that was labeled as closeout panels. I contacted them only to receiver the run around and to tell me that i need to check with polaris. They acted like they didnt believe me even after i emailed them a pictures of the tire and the box. I have been in a constant struggle tring to receive a refund and have offered to ship the tire back but cant get anywhere. I even filed a complaint with paypal and they didnt do anything either saying that i received my part. I would rate this company very low on service and customer satisfaction. Aggravated Ricky Skipper

For anyone reading reviews of this dealership, please note that the negative reviews are from…read morepeople far away from Fort Smith (i.e. New York and Arizona) and should be taken as a grain of salt. These folks listed a 2008 Suzuki Boulevard C90 and were kind enough to take a $200 down payment via PayPal until such time as I could come look at it in person from Louisiana. They even installed a brand-new Memphis Shades windshield on it at my request without asking for additional payment. It took me three weeks to get there but I found the staff pleasant and helpful. No complaints. I bought the bike and rode it home. LOVE IT!!! Great highway machine! I would not hesitate to buy another bike there although at my age it's likely this will be my last bike. A HUGE "thank you" to Wheeler Powersports for working with me on this purchase by allowing me time to get there. Kudos to Simon (my sales rep). Thanks for your help in making this purchase possible.

Called the day before to see what new side by side they had in stock. They told me they had…read moreseveral model and when I got there they certainly did. We waited for over 30 minutes for someone to help us. At one point a guy came in the showroom and offered our dog a treat. We told him which model we were interested in buying. He told us his job was to give dog treats and the guy we needed was outside. Really? They also sell boats and wave runner, which are clearly the more important inventory. We gave up and moved onto another dealership, which I can attest have much better prices than this place. What I observed during our 30 minute was 2 guys in the parts department with nothing to do. One guy restocking life jackets and such, and then there was dog treat guy. My dog did appreciate the dog treat, but otherwise it was a waste of time.

Wife wants a Side by Side? I know very little about them but rode Yamaha's way back, so naturally…read morewent to the Corgill's second , I had already looked at a Kawasaki Mule locally. I guess they thought I was wasting their time when in reality I was just really wasting my time. Short and condescending about my ignorance of something that cost as much as my first house. Me and my A+ credit left!

Honestly & integrity are important especially when shopping for a pre-owned vessel. Too bad both…read moreare lacking in this business and sales associate, Hunter Eutsler. After making a counter offer on a boat they were selling for a third party, we suggested making a deposit to show our good faith. Hunter said that wasn't necessary as, "I won't sell it out from under you." Imagine our surprise to find the boat gone from the lot! When asked, Hunter admitted he sold it. He had not contacted us to see if we might increase the offer. And did he even present our offer to the boat owner? He tried to cover-up this gross behavior by saying he left us a voicemail. Since we had provided our landline phone number, which is connected to a recording device, we knew this to be untrue. In hindsight we should have checked with their yelp reviews, and then we would have have been forwarded, "Let the buyer beware." In our estimation, neither company nor their employee are creditable representatives of good will and fair dealing we should expect in the Ozarks. And that is the kindest thing we can say.

I had my Kawasaki Teryx UTV picked up for repair by Branson West Marine and Power Sports in Branson…read moreWest, Missouri on August 2, 2022. One week later, they called to tell me the machine repairs were completed, and they delivered it back to me later that day. Upon inspection, I found a 5" rip in the driver's seat, which was not there when they originally picked it up. I immediately called them up and spoke to Julie Feagans, Operations Manager of this business. She asked me to send her a picture of the ripped seat, which I did. She then called me, and said she did not believe they were responsible for this rip. She also had the Service Manager on the line, and he proceeded to tell me that he took pictures of this machine earlier that morning, and the rip was in the picture at that time, and that the seat showed major wear and tear. Really? (see picture) They picked the machine up one week before, had it in their shop for an entire week, but because he took a picture of the rip on the morning of the return, that means the rip was already there? And this seat was like new, as you can see in the picture. There was no wear and tear visible anywhere on the seat as he claimed. So, he lies to the Operations Manager, and she just takes his word for it? She even told me originally that she talked to the person that worked on my machine, and he told her he never saw the rip. So, in my opinion, this business can't be trusted with your equipment, and if they damage it, they will not take responsibility for what they do! Beware, and find a reputable dealer to work on your equipment so you don't end up with a damaged machine like I did. They will not take responsibility and will not make it right if they damage it!