Zero Stars - these guys are terrible.
I would not recommend this shop to even look at your Harley.
I took by bike in to get the rear tire replaced. I asked them to look the bike over for any potential future issues, and a complete service. I asked them to repair my speedometer, as it had stopped working. Also asked that they repair my front brake handle because my brake light remained on unless i held the brake in the "off" position. I was quoted $200.00 for the tire. Knowing that the additional work I requested would be based on parts and labor, I anticipated $400-500 would be my total bill.
Shop called and said the work was finished, and total bill was $722.00. Since this was a little more than I had anticipated, I asked for an explanation of the cost. I was told that they provided a rear tire, oil change, and spark plugs. The rest of the bill was labor for installing parts and they tightened up the front brake. I paid the amount in full and they brought my bike around.
The speedometer worked for about a mile before it went to zero again, and shortly after merging onto the interstate highway, the right hard shell saddle bag fell off and exploded on impact with the highway. At speeds of 60mph, the front tire was bouncing pretty bad, so I returned the bike to the shop.
Instead of repairing the brake handle, they had tightened the brake to where it was constantly rubbing. I asked them if they knew why the saddle box fell off, and they said the bolt came out of the quick disconnect bracket, and they would not be responsible for the damages. However this particular saddle box was secured with one quick disconnect pin and a 3/8 stud with a 1" rubber washer and nylock nut on the other. Both the washer and nut was still on the bike, so if it had been installed correctly and securely, the box would not have been able to fall off the bike. They admitted to taking the box off to replace the tire, but apparently it was my fault and my problem that it fell off. They did fix the speedometer and brake though, at an additional cost. (even though they had already been paid in full to make those repairs previously)
So long story short, the anticipated $400.00-500.00 in repairs turned into $800, and I have to replace both custom boxes and paint to match my bike.
A word of advise if you're going to let D & D work on your bike. Check their work with a fine tooth comb before leaving the parking lot, because they wont take responsibility for their mistakes. As for me, they won't get anymore business or referrals from me. read more