OK, so here's what happened...I took my bike in for service at Rainbow Kawasaki, (part of the Rainbow Cycle Complex), and all parties involved totally dropped the ball. When I went to get it 3 months later, the work wasn't done. They lead me to where it was parked outside, crowded in by many other bikes. I was never forewarned it would be out in the elements, (for 3 months!), and it had rust on the exhaust, and sun faded components and bags, from primarily being out in the elements for 3 months. Naturally, I was furious. I had to bite my tongue and leave. I ended up contacting the General Manager at Rainbow Kawasaki via phone, text and email. Bottom line, he basically responded as if I was being untruthful, refused to admit responsibility, put the burden of proof of what happened on me, was smug and disrespectful, and deflected any responsibility by the dealership. Mind you, I intricately take care of all that I own. I was floored. Never in my wildest dreams did I think any business would treat a customer's personal property like this. As a last resort, once the General Manager disappeared from responding to me, I wrote a letter to the owner, Rick Whitten. I never thought anyone would respond, based on this experience. I was wrong. I was contacted by a guy named Mike Traylor. He stepped in and provided unbelievable respect, concern, and customer service. Through dealing with Mr. Traylor, I met the owner, Rick Whitten. Mr. Whitten said he was absolutely floored and emphatically stated that what happened to me in no way represented how he wanted his customers treated. He cleared house!!! I was astonished. Mr. Traylor repaired and replaced all parts, etc., at no cost to me, and made everything right with me. I was stunned, relieved, and highly impressed. Mr. Traylor came to my home, picked up my bike, and delivered it back to me the way it was originally supposed to be repaired. The new dealership General Manager, Mike Traylor, is a total professional. He's courteous, fair and respectful. He and Rick Whitten appreciate and respect their customers. This response to my unbelievable experience is probably pretty rare, but I praise God for the answer to prayer, and I totally endorse these men, and their business, Rainbow Cycle in Rogers, Arkansas, for absolutely any of your motorcycle needs! read more

Went in to buy a 2019 monkey, asked to ride it first so I could make sure I wanted it over the grom. The salesman first asked if I could afford it. He then said they don't have any batteries in them so I would have to wait 30 minutes. After all this I was already pissed and then they stated I would have to buy it first before I could ride it... at that time I left and went to heartland Honda where I was on a monkey within 5 mins test riding it and purchased... rainbow is the WORST dealer I have EVER been at... these guys are clowns... do not go here!!! read more

Do not do business with these people. Terrible customer service. Ordered parts through them to get pontoon repaired. They kept saying the manufacturing plant had shut down due to Covid....blaming delays on them. Contacted the manufacturer and had parts delivered within 4 days. Would not recommend this company to anyone. You can get better service anywhere but here!! read more

Took my Kawasaki Vulcan 900 into the shop to get a second opinion on my tires (I was thinking they needed to be replaced), they indicated that I still had a little wear left on them but he did indicate that the tires were manufactured 10 years ago and if it were his bike he would have then changed. I agreed so I ask when we could get this done and he said right now if you want. 3 Hours later I had new tires/tubes and an oil change. I didn't mind the wait as I had been procrastinating having these done for some time now as I really didn't want to leave the bike in the shop for a few days OR make an appointment for a week or two out and have it RAIN on my appointment day (I hate riding in the rain. :-) Anyway I was glad they could do the work while I waited. read more

My wife and I walked in looking at bikes on Saturday. We were at pig trail and there was a lot of customers and salesmen. But we went down to Rainbow. Not one customer in the shop but us. I looked at a Honda Shadow and asked if I could hear it run and take it for a drive around the parking lot. They said not they don't do that and never asked to help us more. What a bunch of douche nozzles. I will find another dealer. No wonder they had not customers. Screw these idiots. read more