I would give this fucking place 0.0003 of a star if it would let me because they have 'Sunny' in their business name. Which from my experience with them, is ironic.
I found them online and they have a selection of scooters which I was interested. I called and spoke to a somewhat helpful sales person, placed my order asked 2 questions and hung up. I had to follow up with him to ensure the order was placed...that should have been the first hint of what was to come.
When I called back, it almost sounded like I woke him up and he said, "Oh yeah...yeah...you'll get something by email soon..."
Whoops.
One of the 3 messages confirmed they hit my credit card, the other stated I should use the user name and login to check or follow the status of my order. The last stated that I should expect my unit to arrive in 2-4 business days. The day after my order, I log in and the order reads, "READY TO SHIP". Thinking, "Awesome! They are 35 mins away from my address via highway - I should get it tomorrow, next day latest!" I wait. No calls or messages from them confirming a delivery date. I wait. I call them to ensure they have my direct number and correct shipping address. I wait.
A week and $3000 later, I call. They sound as if they have no idea that I had an order. When they finally found it, 10 mins on hold later...the chick asks me, "Is tomorrow 10am-12noon good for you?" "YES!" I plead. I'll have to figure out work stuff AGAIN to manage this into my schedule. Right... well, the next day - I get a call at 9:57am stating the driver will be about 3 hours late...WHAT? I tell them no, no one will be here and its unacceptable. She said she'd call me back. Minutes later, she says the earliest he could be here is 1:30pm - I say no, I have to be somewhere before 2pm. I have a job and can't keep making accommodations for this delivery and their lack of professionalism or organization. She says, "Oh, I miss spoke the earliest he can be there is 11:30am...." Fine, I say.
12:30pm - I call AGAIN to find out the hold up. I am left on hold for 16 mins (my phone has a call timer) before someone picks up.
I am immediately accosted by someone who spoke to me like I ran over her dog, drop kicked her baby and knocked the ice cream from her cone. She talked over me while I attempted to CALMLY and PEACEFULLY explain the source of my displeasure. She accused me of several misstatements and demonstrated why one must never hire someone with a 3rd grade education to manage customer service departments.
When I suggested I paid $299 for delivery which did not arrive on EITHER of the dates or times they previously arranged, she literally said, "Well...that's awesome and stuff, I can give you a free helmet or something." Direct quote. No word of a lie.
This came up again, when she further insulted the issue by offering to refund me $20 for a weeks delay and a lot of undeserved attitude. They never took responsibility for the issues, they denied that their emails were misleading if not blatantly wrong."Why would 'READY TO SHIP' not mean that the unit was READY TO SHIP?" I asked. She tried to tell me that it doesn't mean that, it means her girls are doing their job and getting the order prepared to go out. Really.
Well, needless to say, I canceled my order. They lost an EASY $3000 deal, with definite referral sales. And earned (another) shitty rating on Yelp.
No matter what, at the end of the day - when it comes to businesses...you vote with your dollar. You support the business where you shop.
Until they can hire people who understand the definition of customer service and not sociopaths with grudge, obvious lack of business foresight and customer relationship management skills - I will continue to inform inquiring minds NEVER to give them your money. read more
