I want to leave a great review for this place but I just can't.
The lady who was there running it was super sweet and kind.
We ordered 5 soft serve cones. Her machine was out of ice cream.
She tried, but honestly she shouldn't have. We got 3 cones that were supposed to be medium but were almost liquid and smaller than any small should be. Maybe 1" of ice cream above the cone.
She finally told us she couldn't do the other two until the mix she added was chilled, 15-30 minutes.
She made us sundaes instead for the other two and gave us a discount... still came to $25.
I owned my own business, a restaurant even, for almost 10 years. I know what she was trying to do. I understand and applaud the effort, but in this case the thought process was wrong.
From the moment it was clear there wasn't enough, and even those tiny cones, it should have been "I'm sorry, the soft serve isn't ready. What else can I get you instead."
Then make us normal product of whatever we order *and* a little discount as a sorry about not being ready, and this would be a 5 star review. read more