This place makes my girlfriend happy, thank you Scoop. Also, they saved a baby from a local fire (source unknown) and then gave the baby free ice cream for life! What a great spot read more

Tried randomly for the firsttime, outstanding ice cream. Sometimes you taste some and u say Wow! Scoop is that kind of Ice Cream.

Good ice cream in a great area but the owners are strange and only let one customer in the store at a time. it is very odd and off putting.

I've lived a long 30 years on this planet. I've danced at the Roman Coliseum, I've bathed in the Pacific Ocean, I've climbed mountains so high I've lost myself in the clouds but I have never experienced ice cream like this. The first thing that jumps out was the flavor variety. I consider myself knowledgeable when it comes to different flavors of ice cream but in scoops I saw things I could not have dreamed of. One that stood out to me was goat cheese and fig. The second thing to note about Scoops is that their differentiation from other ice cream parlors does not stop simply at flavor variety. When I asked to try a sample it was delicious. My body nearly started convulsing as I was overwhelmed with the delectable flavor. Finally the service there was unparalleled. They employees stood there patiently as I sampled virtually every flavor, smacking my lips while enjoying each one like a cow chewing on it's cud. Overall I am thrilled to say I do not live near here or else I would become a regular and that would be dangerous for my health. I look forward to returning. read more

Best ice cream ever- amazing flavors and a wonderful selection. The cinnamon sugar infused ice cream cones are delicious

Good homemade ice cream, but when did one scoop in a bowl and a double in a waffle cone add up to over $12? The consistency of the salty peanut butter was good but it was too cloying. My daughter had caramel which had a better flavor to sugar quotient. I won't be back. read more

If you can get past the vagrancy and smell of urine in this part of town, the ice cream is not bad... but certainly not the best in Richmond. For that and a more appetizing environment, try Gelati Celesti. read more

One of my favorite RVA ice cream places! Pistachio is by far the best in town! Love it!

Everything that glitters isn't gold. In this age of capturing the perfect instagrammable moment, SCOOP RVA is another example of a restaurant with no real business model for sustainability. SET-UP: The register is located on the opposite end of the door and right behind the space where a customer would stand is a gigantic freezer that backends the customer into an enclosed area. Why does that matter? Well it's a little shop and there was a line of 30+ people with 5-8 outside on the sidewalk. Everyone was trying to fit inside by S-curling the line which meant right after someone paid, they had to squeeze their way out through the crowded line and through the front door which was crowded by another line. The register should be across from the door for easy exit and not blocked by a huge freezer. CUSTOMER SERVICE: Entitled youngins with a bad attitude who seem to have NO EXPERIENCE whatsoever in the service industry. That's not a problem, everyone starts somewhere - but when it comes to small local shops, you expect local and personalized customer service. Like I said, there was an incredible line in the small shop with an hour before close and 5 people working at the time I got in line. Only TWO of those employees were servicing the people, one was scooping the ice cream and the other was ringing people up. What about the other 3 people you ask? GOOD QUESTION. One girl was cleaning up in the front of the house while the other two girls were clearly and visibly in the back room doing everything but help customers. There was so much they could've done by working together AS A TEAM to cut the line down, so they could clean and get out if that was their prerogative. It's a new shop, so people want to try different flavors before deciding which is part of the reason the line took so long since they had ONE PERSON scooping ice cream. They could have had one employee passing around a tray with flavor samples so customers didn't have to decide what they wanted when they FINALLY got to the front. They should've had all hands on deck. They could've asked people if they knew what they were ordering to pre-prep plates or bowls or whatever for the person scooping. There was no order or direction last night. Also the employees had bad attitudes, rolling eyes as the line got longer and avoiding contact with customers in line. The employee cleaning the front of the house, emptied out trash cans next to customers without making eye contact, shooting a smile, greeting them or even apologizing for the wait. She then walked out of the FRONT DOOR with a line of people, leaving her short-handed colleagues to tend to the extreme wait with less than an hour to close. It's clear there's no employee camaraderie or sense of pride in the business. She could've at least walked out through a backdoor so we, the patrons, didn't see her leaving, instead of throwing up a proverbial giant middle finger to patrons by rudely walking out the front door leaving a long line of customers waiting to be served. ICE CREAM: it's good but it's no WOW. Also they don't have to-go tops? So if you wanted to bring ice cream home to your kids or significant other as a surprise - you couldn't. Too bad I didn't find this out until waiting 40 mins in line. Yes, FORTY. It's a sign of poor business planning when the owner doesn't account for take-out orders, especially in such a small shop. My friend complained and their response wasn't an apology at all. It was nothing but justification and whoever is managing doesn't know how to apologize or take responsibility for BAD SERVICE and execution and it's unfortunate. If you're looking for a good photo op, come here because it won't last long... IF they don't switch up their operation and how they handle business. IMHO, Charm School RVA does it right and is more instgrammable. Their team knows how to service a line and their business model works for sustainability. If you're looking for custom ice cream in Richmond, VA go there or Gelati Celesti. I have a feeling we'll be seeing Scoop on the next episode of "Restaurant Impossible", because they need help. read more

Scoop - Scoop's passive non-apology justification for bad service. Not once did they say sorry. Poor planning & ZERO customer service skills. - Ice Cream & Frozen Yogurt Near Me - Richmond, Virginia

Ice cream is grainy - not smooth and creamy. If it weren't the only spot in the neighborhood, it would go out of business so quickly.

Decent prices, huge scoops! We were not a fan of all flavors, but overall, enjoyed them. Definitely try them out if you are in the vicinity. Beware the long lines though! read more

Service was great, we went late for miss out on the ice cream sandwiches. Being there late, service was still great! It's a small quaint place. Ice cream was delicious!! I had the tiramisu, tried the banana pudding and that was delicious too. read more

Loved the ice cream flight that comes with 3 flavors and a cookie on top of each! It's the perfect amount for sharing and you get to try multiple flavors. I got the brown sugar cookie dough, roasted strawberry and the tahini. Only downside to this place is how small it is. There's limited seating, maybe about 3-4 stools? Still love the ice cream though. read more

Presented by the owner of Whisk bakery, this lovely ice cream shop at the Fan opened today for the general public, a little earlier for those who signed up for monthly pint club. Their signature flavors include coffee, confetti, brown sugar cookie dough and salty peanut butter, and croissants and jam (good flavors but croissant chunks were a bit too big/dense). They have a seasonal rotation as well, which right now includes roasted strawberry, tahini & halvah (well done but quite heavy), and rhubarb crisp (already sold out when I went). They offer waffle cones for no extra charge (!!!), but I felt that the cones weren't executed as well because ice cream started melting and dripping through the hole at the end. They also offer mini scoop flights, cookie toppings and option to make an ice cream sandwich. I am excited to visit again this newest addition to the neighborhood! :) read more

We went for opening weekend, and it was well worth waiting in the out-the-door line. I am legit still thinking about the ice cream I had yesterday. I appreciate ice cream that doesn't shy away from chunks, and the brown sugar cookie dough was so yummy and full of cookie dough. And the croissant and jam was distinctly jam flavored and somehow buttery just like a croissant. I don't know if I am a weirdo, but sometimes I feel like I suffer from ice cream fatigue-- where I get sick of it by the end or I am too full to enjoy the entire thing. That did not happen at Scoop. I ate that huge, double-scoop cone and wished I had more. Couple thoughts: If you ask for two scoops, they ask whether you want two big scoops or two small scoops. Yet the menu just has one price. So, I am not sure how that works. I also think you get less ice cream with a flight than with a double with two flavors. You do get to try an extra flavor. But the flight is a dollar more expensive. Toppings are .90 extra. My bf got caramel sauce and it was a small drizzle for almost a dollar upcharge. BUT the ice cream was so so delicious, and I want to go every single weekend. read more

Adorable little ice cream shop! It's definitely 'gram friendly. Their flavors are unique and refreshing. I tried the tahini and the basil, interesting yet sweet combination. I'm a savory girl but can enjoy sweets and I was delighted with my decision! I came here with my mom when she was in town. She, an avid sweets fan, loved the options and was tickled by the cute branding. Only down side is the line is long and seating is sparse. It's more of a buy my ice cream and eat it while walking around kind of place. Although it definitely is Instagramable, it is packed with many other millennials looking for that pic. Good luck getting a shot with just yourself! Coming from someone who is not a huge ice cream fan and a sucker for a cute pic, I'd definitely come back. read more

Scoop - Ice Cream & Frozen Yogurt Near Me - Richmond, Virginia

I think this place is such a cute ice cream shop ! I had a cone ice cream topped with sprinkles and a macaroon. The macaroon was the right consistency, and I would love for them to incorporate more unique flavors one day! The staff was great and actually encouraged you to try their unique flavors before choosing your fav, unlike some places that restrict you to a only few samples. read more

Scoop - Ice Cream & Frozen Yogurt Near Me - Richmond, Virginia

This ice cream is salty. Between the peanut butter crunch and brown sugar cookie dough I couldn't tell which one tasted more like Kroger salt. The cookies are less than fresh. You could probably find fresher ones in a dumpster off W. Broad. I would not come back. read more

Still my favorite ice cream place in town! As of now they're still open for take out, curbside delivery and delivery via yelp app. Trust me, Ice cream is a great way to get through this quarantine! Order a few pints and support local! read more

My favorite ice cream shop. Creative, super delicious flavors. They're always coming up with new ones. Lots of gluten-free and vegan options. Nicest staff. A true gem of Richmond! read more

This place is IT!! My mom and I were looking for a place to grab a sweet treat while she visited me and I could not be more happy with our choice. The service is beyond compare, amazing atmosphere, the cutest environment and the best energy. I would recommend shelling out the extra money for the mini macaron, it's basically apart of the experience. The ice cream isn't overly sweet, it's just right. Overall, 10/10 experience and 10/10 would recommend! The fall flavors are coming up so you better believe I will be there, you should be too!! read more

Scoop - Mini Vanilla Macaron Cookie, Creme Brûlée Ice Cream, Double Chocolate Ice Cream - Ice Cream & Frozen Yogurt Near Me - Richmond, Virginia

Quaint little ice cream shop with unique flavors. It's got a cute aesethic & the staff is friendly. I've had the strawberry rose sorbet and the lemon shortbread with macaroon. Both were amazing. Absolutely going to come back again! read more

I was skeptical about another ice cream shop in RVA, I mean, we already have Bev's and Charm School, what more do you need? Or so I thought. Scoop is a great addition to the RVA ice cream fam! The ice cream consistency is thick and creamy and they have some interesting flavors, such as Basil!!! And Tahini something or other. But more than flavors, something unique that Scoop brings to the RVA ice cream scene is their MACAROON ICE CREAM SANDWICH. It is as magical as it sounds, a big giant pink macaroon filled with whatever ice cream of your choice. I thought that the macaroon being that big (It's like the size of a hamburger patty) would lose the texture or would break apart or something, but it WASN'T - it held it's delicious crack of a shell on the outside, soft and chewy on the inside all the way through the entire thing. Blew my ever loving mind. The other unique thing about Scoop is their loyalty punch card. If you get five ice creams you get one free and that simple concept has brought me to their establishment like three times this past week. They also have two Sorbet seasons for VEGAN friends. It's also in the heart of cute little strawberry street so grab an ice cream and have a cute lil date in Scuttle town right across from it! The only reason that I am giving Scoop 4 stars instead of 5 is because I WISH they had more unique flavors such as Matcha/Green Tea and Taro. They have classics like Mint Chocolate chip, coffee, and interesting flavors like Croissants and Jam but that isn't very different from Bev's classics and Charm School's Toast and Jam. I have yet to see an ice cream shop carry flavors that cater to Asian American friends and would love to see a lil more love that way. MATCHA AND TARO PLEASE. read more

Great little ice cream shop on a very nice street in Richmond (Strawberry St). The shop is owned by the bakery Whisk. I was hesitant to go anywhere other than Charm School but Scoop did not disappoint. We went for a late night treat and I got an espresso flavor with broken cookie pieces on top. Everything was delicious. They have some really unique flavors that change frequently. Service was fine. The shop is small and only has a small bar facing the street at which to eat. When we went it wasn't packed as others have said. Perhaps the hype has died down! read more

OBSESSED with Scoop! We've driven from Cville to Richmond just for their ice cream and cookie combinations. Love the variety in flavors, and especially the service. Each time you're greeted warmly and by someone who's truly ready to help. Keep up the great work - Scoop!! read more

Nice neighborhood ice cream shop in the fan near scuffletown park. I got the ice cream flight with 3 scoops and cookie wedges to try different flavors. read more

This place a super cute find! In an adorable neighborhood in Richmond. It's probably hard to get to in the summer unless you're walking though. It's on a residential street without much parking around. The inside of the ice cream shop is so cute and the selection of ice cream is incredible! So many interesting and unique options and they partner with local coffee shops to build their flavors. The only reason I'm not giving it 5 stars is because there's only like 6 seats up at a bar by the window, not much seating at all and there's only one park bench outside the shop. So there's really no where to enjoy your ice cream and the shop itself is very small so it probably gets pretty crowded when the weather is nice. read more

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This was my first time going here after getting recommended by a friend. I got the golden milk ice cream as a blondie sundae with caramel sauce, crushed waffle cone pieces, and whipped cream. I was not disappointed! Their flavors are bold, ranging from triple chocolate all the way to croissants and jam ice cream. I found my ice cream to be a bit too sugary but I mean can you really complain? It's ice cream! read more

Scoop - Ice Cream & Frozen Yogurt Near Me - Richmond, Virginia

Ice cream is fabulous. Many unique flavors and every one is a hit with me. I will be back many times, for sure

We got take out last night not expecting a lot. WOW. YOU GOTTA GO HERE!!!!! Absolutely amazing!!! They only have scoops available for DoorDash take out, but the ice cream is sooo good it's worth it!! We got strawberry, lavender honey, the triple chocolate, hibiscus strawberry. Wow wow wow we were bloooown away by the hibiscus strawberry!!!!! Please check this place out!!!!!! Only downside is that DoorDash has the place close at 8:30, but I can see why when it gets busy!!! Super good! read more

Great coffee and ice cream!!! Excellent seasonal flavors. A nice light dessert and great Blanchard coffee all year around!!! Definitely try the Apple crisp flavor in the winter. read more

WOW! The flavors were delicious and the texture was thick & creamy! SCOOP definitely offers rich and decadent ice cream that is sure to bring a smile!l! read more

We bought 3 minis (1 scoop) just to try the different flavors. Everything was tasty and service was quick. Definitely would recommend for a dessert after dinner and to any Gluten-free or vegans. read more

Scoop - Blood orange cream sickle, peanut butter crunch and triple chocolate. - Ice Cream & Frozen Yogurt Near Me - Richmond, Virginia

Did someone say macaron ice cream sandwich??? YES please!! I got mine with coconut ice cream and it was divine! There's even a cute park across the street where you can eat your delicious ice cream (if it makes it that far). Definitely coming back! read more

We were on the hunt for some delicious ice cream in Richmond during the pandemic and Scoop definitely did not disappoint! My husband and I pulled up and there were a few folks waiting around outside. We decided to call our order ahead just to minimize how much we'd have to be around other people. The gentleman who took my order was extremely polite and patient. We ordered the mint chocolate chip, rhubarb, and triple chocolate. All the flavors were delicious, the ice cream was extremely creamy, and the portions were nicely sized. We'll definitely be back again!! read more

First off if you haven't been to Whisk...go now! Favorite baked goods and pastries is RVA... so when you go there then head over to Scoop to be double wowed! The owner of Whisk has opened an ice cream shop in The Fan which highlights many of the treats from the bakery into ice cream form. The texture of the ice cream is amazing as it is not too hard but not runny. The scoops are well portioned and you get what you pay for! Add a macaron on top for an extra special treat. Can't decide? Get an ice cream flight to try 3 flavors (you can even pick different cookies to pair on top). Scoop even will make you an ice cream cookie sandwich, mixing the best of both worlds. So excited Scoop is now up and running and showcasing what real ice cream is suppose to be. We will be back soon!! read more

Scoop - Left: coffee and mint cookies& cream, right: roasted strawberry & brown sugar cookie dough yum!! - Ice Cream & Frozen Yogurt Near Me - Richmond, Virginia

I got the mint cookies & cream and I loved the HUGE chunks of cookie in it. The spot itself is small with only like 5 stools at the window-side and a bench outside so you'll probably have to grab-and-on. The waffle was great also and everyone else I was with loved the ice cream. read more

Scoop - Ice Cream & Frozen Yogurt Near Me - Richmond, Virginia

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We are visiting Richmond for the first time on a college tour with my daughter. After walking through the Virginia Fine Arts Museum we were looking for a local ice cream shop and found Scoop. The neighborhood is so fun and eclectic. The ice cream and sorbet was outstanding. I had the salty peanut cookie crunch and my husband and daughter had the dark chocolate sorbet. Both were rich, decedent and super creamy. Highly recommend! read more

Hello Foodie Community, "Listen, Linda, Listen" Now, I really wanted to get this place a 5-star rating. But I am holding a slight grudge....just a tiny one. I attended this place the first day they open. Mind you, I love ice cream knowing I shouldn't be touching it with the way my body reacts. If you know what I mean. However, I tried every flavor on the menu. They were all unique and had there own flavor that made you feel really good after the first taste. MY PROBLEM!!!! Is that they took my favorite flavor away. For those who have had the chance to taste the "ROASTED STRAWBERRY", we were lucky ones. It is sooooo good. They roast the strawberries before they put it in the ice cream to bring out the rich flavors. But it's understandable why they had to take it away, due to the season's changing. So I will live lol. But go and taste they flavors. It's an experience you dont want to miss. Enjoy, Foodie Tee read more

This place is incredible! Try the Tahini & Halva, I just picked it randomly from the menu but it was delicious and indicative of the creativity of the fine folks who work here! They have a wide range of great flavors as well as dairy free and gluten free options! Our new favorite Ice cream spot in RVA! read more