Saw the reviews but booked anyway. I'm so glad we did. The room we have is a one bedroom with a loft, kitchen, 2 bathrooms with a jacuzzi tub on one of them, giant living room area with a fireplace, and even though the building is behind another building ( @ 300 ) there's still quite a nice view of the ocean.
I quite honestly don't understand the complaints. One was something about low quality building supplies. I Just think this place is wonderfully rustic. There's a barbecue grill right outside our rental, and there's skylight and high ceilings. Which means there's lots of natural light coming through.
The kitchen and dining area is fully stocked with kitchen necessities, (ex: serving plates, glasses and cooking and regular kitchen utensils, coffee maker, toaster, 2 door refrigerator, convection flat top stove and oven, toaster, blender and a dishwasher. Everything was clean and it working condition.
There's a cute wet bar with mirror that someone didn't like. I thought it was a good use of space.
Theres another one that had complained about their food rotting and not refunded because the fridge broke, but it wasn't clear whether or not it was broken before and they just didn't notice or did they actually asked for a refund, and was able to show the receipt? It's really not the place's fault if you didn't know how to talk to people and clearly express yourself and what it is you desire.
If it was me, I would have written a formal complaint and a desired solution with proof of purchase of food, and maybe some pictures of the "wasted food", waited for a reply, followed up, and then see if they mitigate the situation instead of ranting on a review right away. It's only fair to let people know the problem, give them the opportunity to resolve it, then and only then, follow up with the necessary actions. The person behind the desk is probably earning minimum wage, maybe overworked and underpaid, and most likely doesn't have the authority anyway to do anything about it, even if they were able to read people's mind and know exactly what to do for each individual that they encounter. It honestly tells me more about the person complaining than the actual place being complained about.
Also, what I find most curious is that there's also a complain about taking out your own trash? Is it just me that does this anyway? What's the big deal? This little action helps save the place money to pay people to take your trash for you and that is how they are able to offer low prices. It's just like how when you put away your own cart at local grocery stores, they won't have to pay people just to take the carts back in the store which means they can lower their prices more often.
They aren't asking you to make your bed or wash the towels you use, or even replace the trash bag with a clean one, just take your own trash with you, and trash bins are literally maybe 20 steps (the most 30) away from the door. it is so visible that If you can't find where the bins are when you step out of your rental, there's a high chance that you might need your eyes checked.
Honestly, for the price, I will keep choosing this place again and again. And heck yes, I recommend this to anyone. read more