Fantastic customer service! Came to provide an estimate on our residential elevator and ended up…read morecompleting the repair on the spot...and at no charge! That's just unheard of these days! Will be recommending them to a number of commercial property owners I know!

We loved every part of our experience with Arrow! Logan, the salesman was professional, informed…read moreand polite. No pressure, only information. Ezra, our installer was wonderful! We could not be more pleased with the experience and the product.

From the owner: Arrow Lift of Columbus proudly serves the Columbus area, offering top accessibility solutions,…read moreincluding a wide selection of stair lifts and home elevators.

I have bought 13 elevators from this company in the past 2 years and their service and response is…read morenon existent. I have 2 elevators in 2 separate new buildings with elevators that don't run. We have been waiting for parts since December. I can't even get a return phone call from this company. Now they want paid final for these elevators that don't work before they will even schedule final inspections. They can burn in hell before we pay them another penny. I am going to the Attorney General's office to get involved. They should be arrested for impersonating an elevator company. DO NOT DO BUSINESS WITH THIS COMPANY.

Otis elevator needs a lot of work. Being at the place I work at, my elevator went out over a week…read moreago. Their communication is laughable and when they call back they have an attitude like a 13 year old ( piss poor customer service ) we pay a premium every month that "puts us at the top of their list to get the job done" (their words) and they still give us the run around. I would be embarrassed to wear the Otis Uniform.

I discovered Arrow Lift in 2017 when my father needed help with mobility to remain in his home…read more When I found I needed help it was natural for me to turn to them for help. Peggy came to our home and helped us pick the stairlifts to suit our needs and measured for and scheduled their installation Months later, when we had questions, she was ready to help us without hesitation. This is a good company with great people!

Everything about the company is great from the overall process to the installer. The sales person…read moreexplained everything extremely thoroughly. The gentleman who set everything up was great as well. He made sure we knew when everything arrived and when the installer was coming