Visited this audio store was excellent. Will was very informative about their products and time just flew by. And there are eating places nearby. Definitely visit before they permanently move to Texas? Nevada makes more sense, not state tax. Hurry hurry hurry. Bucket list, place, and very good products. read more

Schiit Audio - Listening room - High Fidelity Audio Equipment Near Me - Santa Clarita, California

this review has two parts: 1) the schiit store and staff -- excellent. I stopped by because I needed an ac adapter. the store itself is quite cool in both temperature (unlike the flaming out outside parking lot) and style. the guy at the front greeted me and quickly helped me out. i really enjoyed visiting and they seemed to have a bunch of cool gear and setups around. 2) the actual modi/magni that I've had -- unfortunately, these have not been good. there is a flaw with these due to the internal design. when I restart my computer, the unit will not activate or be recognized by windows. community members discovered to activate it, you have to make the unit very hot. i have to blow my modi/magni stack with a hair dryer for 60+ seconds for it to turn on. schiit, as far as I can tell, hasn't taken any liability or responsibility for shoddy parts/design. i can't recommend anyone buy their products. read more

My DAC was on back order. They sent it out within a week of getting the parts in. Customer service by email is pretty good given that they are a small firm. I wish there was a number to call, but that isn't their business model. Most importantly - my Yggy sounds unbelievably good! I couldn't be happier. read more

Had a great experience here! Came to pick up a replacement for my Modi after an electrical storm fried all my audio stuff. Had some questions about the current stereo amp lineup, and Will demoed the Rekkr(s) for me. Played around a little bit and talked about my options, and wound up taking one home. Didn't feel rushed or like I was being sold something I didn't need or any of that BS. I'd definitely come back if I were in the area again. read more

My wife and I visited the Schiit Audio store for the first time and had a great experience. Will greeted us and helped us with trying out different setups in the headphone listening area. Appreciated his friendliness, patience, and enthusiasm when I asked questions about certain gear. After a bit of testing, the Jotunheim 2 impressed (listening to Nine Inch Nails with HD 6xx headphones), and we wanted to buy the black version with no module. Only the silver was in stock, but Will texted someone and told us that a black Jot2 could be brought in ten minutes. While waiting, we went to lunch, got a text update from Will that the product arrived, returned to the store, and left with the headphone amp we wanted. Solid customer service, and we were invited to come back anytime to have coffee, listen, and talk about music. We'd love to someday. read more

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Company lies about sales uses bait and switch with customers and pull sketchy behavior to get multiple payments When you catch them doing shady things you must respect them pay them again on a different website than you can get the product I have been emailing the company for days about my order their discontinuing this saga plus model and told them I would be paying today and they canceled my order when they already sold out of the last one they gave me the runaround to wait for my funds to go back into my account and place a new order or just assumed I had $400 to spend again they did not attempt to clarify any any information and have no phone number they lied about bot to make a purchase online . They said to prove my identity they wanted me to pay again through a link on their email to PayPal. I made the payment online and they're sending me to a third-party to pay again they know who I am . They took money out of my account my bank said there was no refund. They did not want to sell me the unit shitt saga plus they where saving me the last one and after all the confusion Tyler Nobel an abysmal finance Director makes customers apologize for his employees mistakes. Makes you pay on third-party websites and tell him you're sorry before he sells you what is advertised online they are sketchy liars who do not value customers when you. Catch them in a mistake they'll tell you to eat schitt they advertise fake sales and do not value their customers The leaders of shit audio replied to me by email apparently after they lied to their customers and blame them for trying to purchase products, they accuse me of abuse and admit they frequently fire customers on their website and it's been a long lasting practice for shit audio they will do whatever they can to validate their behavior and had the nerve to say that I am abusing them when they frequently lie and try to cover up their behavior and offer nothing to their customers shady people be careful doing business with them read more

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I purchased the Schiit Vali 2, Loki, and Modi aka the "Schiit stack" from Schiit directly, shipped was just under $500. I just received them today after 2 delays, which has directly impacted my day to day work and guess what? They didn't even bother including the cables and did not say anything on the product description they were not included, so another day of waiting for their Schiit cables. I also emailed their support just after placing the order and I've yet to receive a response. It was about something minor, but the fact its been almost a week is another indicator they don't have it all together. They tote in giant letters "UP TO 5 YEAR WARRANTY" on every page, just below the product you're looking at too. Check the warranty on EACH product. Not just their Schiit is a company for sure. read more

It was so nice to be able to walk in and pick up the equipment I wanted from an excellent local company. Service was great. I called before showing up to make sure what I wanted was available. Looked like they have a listening room, but I didn't explore. About the product: clean, made in the US, no BS audio equipment. If you are an audio nerd you have probably already read much about this company. I will be back! read more

Just spoke with a super friendly, helpful guy named Will about a purchase I'm considering making. Really helpful, offered to lend a hand any time. Such a nice change of pace, I wanted to be sure to leave a good review here. Very much appreciated! read more

Ordering from this Co is just plain ridiculous. They pay all these media people to hype them up and have ZERO customer service. Wait 24hrs for a response which doesn't answer any questions and doesn't even appear to be written by a human. They want to be paid on time but don't expect support. Bought a Magni and it arrived dead. Zero support and no way to contact anyone to get an answer. Now I pay the shipping here and back hoping anyone will refund my hundreds of dollars. It's just greed to not have support for a product that is not a simple plug and play which you will find out as you go through their support page. They expect you to buy cables and access that would out price the original unit just so they don't have to answer the phone and do shotgun style diagnostics. Even better what would be the reason tho not include a simple LED to know if the unit is powered or not?????? Please young millennials stop pushing this business model as it just plain does not work for the customer. read more

Top of the line pre amps and digital to analog converters, I own the schiit mani turntable pre amp2,For 150.00 and a brand name turntable puts 1000.worth out of your turnable.Aldo intergrated amps ae read more

I've bought a few items from here. Originally bought the Heresy, and after a few days I decided that I would rather have the Vali 2+. Took it into the store to return, and got my restocking fee waived. No issues! The actual store is great. They have most of their headphone amps out to try. Bring your own headphones! Can easily kill an hour just listening to their products. The sales guy is a chill guy, and very helpful. read more

These guys are the worst at helping! I purchased over $1000 system and will not help me with warranty work and the system is 2 months old. They stopped returning my emails. Schiit keeps telling me it's my headphones or my wires and went purchased a Burson setup and works perfect. No wonder why they call it SCHIIT BECAUSE IT IS SHIT! read more

Will was super friendly and helpful, explaining and letting me try various things. Picked up a stack and I am super happy with it. The environment was amazing and I got to meet awesome people. read more

Placed numerous orders online with this company for a Modi 3. They kept on cancelling the orders insisting that they were fraudulent. They were not. All of the info I provided was 100% correct. When I called them out on this they ignored my emails. Then I tried to reorder again. Same exact response, or lack thereof. They refuse to respond to emails. I then tried to call the phone number listed on this yelp page (323) 230-0079 and it's just a fake Google Voice number. Spend your money elsewhere. These people are scammers and they have no concept of customer service. read more

Had to return my Freya+ to Schiit as it died - turns out it was a faulty transformer, which was replaced and the unit returned promptly. Unfortunately once returned, the tube gain no longer worked. I submitted a request for a return authorization with Schiit and that is where it hit the fan. No response except that once you answer or add info to the original request, it gets collapsed into a new one, and I imagine, re-prioritized, I waited 3 days and still nada - there is no phone number were you can review with a human nor any way to contact them other than requesting a return, a general questions or orders - any of which will result in re-prioritizing the original request. Leaves you feeling screwed; at this point I awaited the Lubraderm and lamented a customer service department in need of an overhaul. On the morning of the 4th day, a Schiit's lead (forgot her name - no slight intended) got in touch with me, apologizing for the delays - evidently she'd been out, and rather quickly began to straighten things out. At the same time, through a friend in LA, I was able to talk to their store manager (Will Cole) who went out his way to see that everything was sorted; working with their customer service lead gal, they resolved all issues and a Freya+ came home in short order (Will has stayed in touch since then to make sure all is as it should be). The efforts of these two individuals managed to overcome the problems inherent in this type of Customer service organization; as is the case - it is the extra efforts of the individuals who manage to turn around what was a customer service nightmare. read more

Good prices and great products. Service used to be great but has deteriorated in recent times. Had a problem with a Mani 2 that needed repair under warranty and had somewhat of a problem trying to reach them to obtain a service request form. Once the form arrived and the equipment was sent for repair all I have heard is that they received it. Have no idea when it is going to be returned to me. read more

Customer service is via email, only. No human contact allowed. The optical port crumbled upon attempted connection.

I have found their products to be quite good, but I have to agree with other reviewers that their "customer service" is terrible. I am not even convinced that it isn't being handled by a computer program and not real human beings. If they are real, they are operating from a menu and not even knowledgeable enough to answer simple questions. I recently ordered a couple of products from them and they charged me sales tax on shipping, which is not required in the state of Maryland. No problem, right? Just contact them and ask them to deduct the excess sales tax ($2.36). I realize this isn't a huge amount of money, but I do expect to be charged the correct amount. I received a reply completely misunderstanding the situation, telling me I needed to pay sales tax, which, of course, I understood, but making no mention of charging sales tax for shipping. I replied to this idiotic email, explained in greater detail the situation, expecting to get an apology and a resolution of the situation. Instead, I received another email claiming that they needed to collect sales tax on the shipping and forward it to the California tax authorities. However, they had charged me 6% on shipping, which is the Maryland rate, and not 7.5%, which is the California rate. I immediately contacted the CDTFA and informed Schiit that I had done so. They caved almost immediately. As for the CDTFA, they finally got back to me and confirmed my suspicions, that they do not charge sales tax on shipping out of state. None of this makes much sense to me. "What is up with some people?" It's just that some of us do not appreciate being jerked around. The problem is that I like their products, but I have concluded that the risk of having something go wrong and not being able to resolve the problem easily is too great to risk doing business with them. To all of you who are thinking of purchasing equipment from Schiit Audio, I must say, they make a good product at a reasonable price, but they have no telephone customer service and the folks answering emails have what I can only describe as an attitude. If you are feeling lucky, or love to play psychological chess with folks like this, or don't mind being overcharged a minor amount, go for it! But if, like me, you do not appreciate being taken advantage of and want to avoid risking the kind of treatment described above, I can only say: Caveat Emptor! I received my equipment a couple of weeks ago. Bottom line: Quality and price of the equipment: 5. Quality of customer service: Sad. read more

Place is legit. More geared towards headphones. My only gripe is why they sell 24awg rca cables--------------------------------------------------------------------------- read more

A long-time listener to 2 channel audio, but the wife of 36 years was tired of listening to my music. She suggested I buy some headphones. So, as they say, happy wife happy life. Earlier this year I bought some Sennheiser HD650's and Denon AH-9200's. The search was on for a DAC and headphone amp. There are so many DAC's and amps and the prices are all over the place. I started watching videos on Youtube about Schiit audio. Then I read there was a store front in Santa Clarita just over 130 miles from our location in San Diego County. Took a drive on a Sunday and was met by a super friendly, knowledgeable, and professional person named Will. Off to a great start. I spent over 3-hours listening to all of the DAC's and amps at the store. I bought the Bifrost 2/64, Valhalla 2, and Lokius. I really liked the sound signature of the Folkvangr. Don't get me wrong the Valhalla 2 sounds great but I knew I wanted the Folkvangr. Reading reviews on Hi Fi.Org I made the journey back to the Schiit store yesterday and returned the Valahalla 2 and purchased the Folkvangr via my cell phone in the store. I can not say enough great things about Will who runs the store. He gave me a tube class on how to remove and replace the tubes on the amp. I listened to Jason Stoddard's interview on Youtube with the Audio Belle. I normally do no watch long videos but I watched the entire video. I agree with the one word to describe his company as fun. I had a fun time at his store and Will believed in having fun as well. The icing on the cake is the ability to listen to the different amps and DAC's Schiit has to offer. Great place and great times. read more

Schiit Audio - High Fidelity Audio Equipment Near Me - Santa Clarita, California

This companies customer support is complete garbage. You can only communicate via email in which they are practically unresponsive. I shipped my item to them and they kept it, never returning it or getting back to me! read more

To the person who said they did not know about the restocking fee: it is on the bottom of almost every page on their web site. Schiit is not a huge company that can just eat the cost of having to sell a perfectly good product as "used". Also, the plug marked "phono" IS a phono preamp. You don't need one unless you want a better quality one. The better quality one plugs into a jack marked "Line In", "CD", or "DVD". Technical support is hard. I work in IT. People often describe their problem as something broken with the system. Tech people can spend hours tracking down the problem, only to find that the product was not set up correctly. Schiit is a value driven company. Value means they don't have tons of extra profit to pay for pretty stuff or for people to read the manual to you. If you are looking for excellent value and don't mind doing your homework, Schiit is the company for you. read more

This place is a really nice spot to just go and chill. You can easily kill a couple hours sitting in here and listening to music. Lots of audio setups for you to try out and the guy that runs it is very nice. He doesn't try to push sales at all, but he will sit and talk with you about some of the equipment or other equipment if you want to. He'll even give you some coffee if you hang out there. Two rooms too; one for testing headphones and setups, and another for testing speakers and their setups read more

Customer service, if you would like to even call it that, from this company is garbage. I ordered a Schiit Vali 2+ which only lasted 2 weeks. I emailed the company numerous times for help with troubleshooting the issue and received zero response. I bought extra cables along with extra tubes to troubleshoot on my own, but to no avail. I ended up getting it RA'd, which they actually responded to, hoping I can get another unit and at my own expense. Instead they refunded me, but only partially as they have a 15% restocking fee. I emailed the company back and Dawn basically told me if I wanted another unit I would have to pay full price again on top of shipping and that was that. I will never purchase a thing from this company. If you try to call their local number, their message IMPLORES YOU to email them. Which you will not get a satisfactory conclusion from. They make sure there is a wall that you cannot cross to actually speak to someone. My assumption is that they send out bad units, so they can obtain your restocking fee and force you to buy from them again. If you are naïve enough to do so. Beware this company. Keep an eye on your wallet. read more

This is a garbage company they push broken products and refuse to replace it with working equipment. They will only refund it, because they know they only sell broken junk. DO NOT BUY FROM THIS COMPANY. read more

Unknown if their product is any good. Won't install. Customer service is impossible to reach or non-existent. Make you jump through hoops. Will send the unit back. Stay away! read more

this company can't even market their new products which are garbage aesthetically to their previous ones. They mass produce them can't get rid of them. They won't sell all inventory on Amazon nothing at all Crutchfield I think nobody else is wanting to do business with them because of their integrity of the way they run the business nothing it all goes through them they lie to you they tell you they only have a few left is what they told me. I was told by a former employee that they have more than they can even keep track of they can't sell there new schitt because nobody wants their old shit. their most valued customers tell me they haven't purchased anything from the years that looks like a trend that's gonna be long lasting they sell nothing but amplifiers makes so many different new ones. They're all just silver boxes. They don't innovate anything at all. They're still running 10 years off of their bad dad jokes. People are starting to stop laughing. The technology coming out of blue sound and other audio companies who have been in this business for the long run, have surpassed anything this company knows how to do from a technology standpoint they're not innovating they can't sell the products that they have blackberry did really well for a long time and so did blockbuster video they did not diversify and into anything new and exciting. The height of their popularity is dying quickly because of these new products that are coming out, nobody wants them. They won't sell on Crutchfield. They only leave products that were made several years ago on Amazon. No one wants to do work with rumors are going around and I know personally the top people in this company don't value other peoples opinions and only care about their reputation, which is literally dog schitt They charge 20 and $30 shipping on a very small box. For shipping People are smarter than they think they are. There not gonna keep supporting this why buy on Amazon when they can charge you a 30% markup that's the only reason why they're financial figures or what they are. That's not gonna last forever. If you wanna buy something shiny, that does the same thing that it's been doing for 10 years and now you can't even put tubes in it for fun they're insulting customers who keep this business alive by telling him their product. It was over $100 more than their new one and doesn't have the glamour to it. That the old ones did who would want to buy integrity aside good things about Amazon and Crutchfield as they move product for you and leave you Ways to innovate on something new and better They're insulting their customers it's time to stop being greedy so the people who put food on your table the customers that they are important they completely misjudged their market and they think that people who buy from them are stupid read more

If I could give a NEGATIVE star to this company I would... I am an audiophile who will spread the word about how horrible this company's return policy is. I purchase a lot of audio equipment throughout the year and will never - ever give this company my hard earned money again. I purchased the Asgard 3 from Schiit which was recommended from them to pair with my Dan Clark headphones and I was not happy with the product, so I PAID for the item to be shipped to my house - PAID for shipping back to them, Then a restocking fee. Over $50.00 WASTED! Stick with the good companies out there. Not this SH*T! Customer service - HORRIBLE! Return policy - HORRIBLE! This company - SUCKS! Accountability - NONE! read more

Wonderful customer service. Helpful and friendly. Quick stop from vacation in Los Angeles back up to San Francisco and pickup a Valhalla 2. Great product and price. Worth the drive to save on shipping. read more

Just picked up a pair of web purchased Tyr monoblocks and the store manager Will confirmed that returns and services can be dropped off at the store as long as RMA is obtained first. He was very kind even helped carry the amp to my car. Loving these amps so far! read more

Unfortunately, I agree with the previous negative reviews. First, I ordered a Loki Mini+ online which took months to be delivered. Second, what I got was a complete piece of garbage - every single frequency band knob adds A LOT of noise when dialed up or down from neutral. Third, I cannot return it and get a refund because apparently there's only a 15-day window for that. Finally, if I want to have it repaired I need to pay to have it shipped TO AND FROM their facilities. Wow... And then you wonder why Amazon is taking all these small manufacturers out of business! Many things wrong about Amazon... but customer service is not one of them. Definitely don't recommend buying Schiit products. Oh wait... now I understand the brand name! read more

I cannot believe I saw bad reviews until I read them these products are not for crybabies that do not research before they buy something!! Just because these guys do not want to hold your hand as you try to decide your direction (they are busy creating and recreating!) They have a great product and I am a proud owner of their DAC and my money goes for good sound not a coddling club! read more

You buy product online from Schiit Audio, then when you want to return an item it's unbelievable hassle. I did local pickup at Newhall store, but since I ordered it online I have to ship it back insured, 15 percent restock fee if I want to return it. Also I asked if I could get store credit and upgrade to a higher end device, the store owner said No. He acted like I was an idiot and all information was online, no it wasn't. I'm now stuck with a audio device that underperforms, cost too much to return, and I can't get store credit and buy something more expensive from them!!! Not allowed. A very Schiity Audio experience and I will never buy another item from this business. Lousy customer service. And their products audio quality are mediocre at best. Too bad I couldn't upgrade. No store credit, no upgrading, and no returns without paying for shipping, insurance and 15 percent restock fee. Even if you picked up order locally you still have to pay to ship it back. read more

I just received my Schiit Loki EQ! And let me tell you! It is the Schiit! First of all, the Loki EQ was on back order until May 15 2019. I ordered two weeks before the due date they would have the Loki in stock. I impatiently emailed Schiit Audio the day after the due date to find out if my order had shipped. Schiit Audio immediately responded to my email within that same hour to let me know that they were waiting for parts, and those orders for the Loki will be sent out in the order received. The very next day, I received an email saying that my Loki had been shipped! I received my package on time with no delay! Schiit customer service is exceptional! The Loki EQ sound is phenomenal! I use it in my bedroom, and in my vehicle. I have an Astell&Kern 1000M player that sounds clear but is a bit bland. The onboard EQ on the Astell&kern is useless! Now, with the Loki, the sound is so amazingly rich! O M G! What a dramatic difference! It brings new life to a lifeless system! Now I see why the Loki sold out! The sound outshines other EQ products costing 2-3 times as much! Schiit Audio, thank you for an awesome product and excellent customer service! I didn't even have to ask, where is my Schiit! read more

I don't understand all these negative reviews and I wouldn't trust those people, they likely have some kind of axe to grind. I've been a Schiit customer for a few years now and have always had amazing experiences with them. CS is great and accommodating, and yes, it's done by email - what's the big deal? I've had an issue with a Modius (in warranty) and an Yggy (out of warranty) and they handled it perfectly well. Great company, great products, great CS. Seriously, what is up with some people? read more

Contrary to some of the other reviews, I had a very positive experience at Schiit. Will was extremely helpful in explaining the equipment, making recommendations, and allowing me to audition a variety of music. Following the visit, I placed my order on-line, knowing that a few of the items had reported lead times of 6-8 weeks. I was pleasantly surprised that all six components arrived in approximately four weeks. I'm happy with the quality of the components, level of customer service, and speed of delivery. read more

I have a dead Modi 3, and have been trying to get in touch with their tech support about for months with no response. Their tech support is awful. Don't buy their products. read more

This customer service and shipping aspects of this company are bad and unprofessional. Don't expect to get your amps or DACs when you expect to. Any shipping service you order will be tossed out and you will simply get normal 4-5 business day shipping. There are good amps and DACs elsewhere, with companies that actually know how to run a business professionally. read more

Probably one of the worst companies I ever worked with. When I originally ordered in NOV, I was told it was in stock. After a few weeks, then they told me it was out of stock and delayed to DEC. In DEC after I contacted them, I was told delayed to JAN. Right now I just contacted them, they cancelled my order because it was going to be delayed even more. No explanation, no reasoning, not even a sorry. Don't buy from them read more