My experience with Dan's Mobile TV Repair was extremely disappointing, not because of the repair…read moreitself, but because of the complete lack of professionalism, accountability, and basic customer service.
Dan and I had already confirmed an appointment and agreed on a time. At no point was I told that I needed to answer an additional confirmation call in order for him to honor that appointment.
When I eventually spoke with Dan around 1:30 p.m., he told me he was going to eat lunch and then come over to do the job. Fine. We continued waiting for him based on his word.
Then, around 3:00 p.m., I received a text saying it was now too late for him to come and asking if he could come the following morning.
I explained that we had been waiting for him and that I needed the work done that day. Instead of simply acknowledging the inconvenience or taking responsibility for telling me he was coming and then changing his plans, Dan became argumentative. He went on a tirade about how I was "not his boss," that he was "in control," and somehow tried to make the entire situation my fault because I hadn't answered his earlier phone call.
That argument makes absolutely no sense considering we subsequently SPOKE, and during that conversation he specifically told me he would come after he ate lunch.
That is the part that bothers me most.
Things happen. Schedules change. Jobs run late. I understand all of that. What I cannot tolerate is someone giving me their word, failing to keep it, and then becoming confrontational while trying to blame me for their decision.
Customer service isn't about who is "the boss" or who is "in control." It's about communicating clearly, treating customers with respect, and doing what you say you're going to do.
If Dan had simply said, "I'm sorry, I can't make it today after all," I would have been disappointed, but I could have respected the honesty. Instead, I got excuses, blame, and an unnecessary argument.
If you use Dan's Mobile TV Repair, make absolutely certain you answer every call--even after you believe your appointment has already been confirmed--because based on my experience, if Dan doesn't show up, you may find yourself being blamed for him not keeping his word.
For me, trust matters. If I can't trust someone to do what they say they're going to do--or at least communicate honestly when they can't--I can't trust them with my business.
I'm done with Dan's Mobile TV Repair.