If you have a lot of time to waste, don't mind customer service reps with a critical lack of knowledge, and enjoy knowing more about batteries with a simple 3 minute google search than this company produces for you in 1 day...order a product from AtBatt.com.
However, if you rely on your computers for work, are a serious successful professional, and you loathe dealing with lazy suppliers who think nothing of the value of your time and money, then stay far away from this company.
First, they do not test and check the batteries before they send them to you. According to Melissa, the customer service rep, this takes too much time for them. Wow, gosh, sorry, I guess it's too much trouble to make sure the battery is good from their questionable suppliers before they send it out. Sure...ok.
I worked at Denso as a quality control engineer. We make parts that you put in your Camry, Lexus, etc. If we had this attitude and poor quality control Toyota would never be the number one selling car in the world. It became so because of quality control and multiple checks before a product is ever shipped out. atbatt has a long way to go.
Second, even after testing and sending another battery to me, the second one would not charge as well. What prompted me to actually post this sad but true account is that this morning it took me less than 3 minutes to google search and find out why. The battery has a chip in it for this lenovo model that prevents poor quality aftermarket batteries from being used in it. After a day of back and forth with the company, they failed to produce this knowledge. They wanted me to update my bios in my computer, keep sending me batteries, all for nothing.
Third, I ordered from them a few years ago and got 1 non working battery for an older HP laptop. They sent me a new one and it worked, but clearly their quality control is extremely poor and to me in the long run this attitude may cost them their livlihood.
Anyway, the bottom line is, this company cost me time and money because of a lack of easily found knowledge about the products they sell.
When I purchase a product, I expect my supplier to actually know MORE than me about the product for the purpose of providing me with a product that works.
AtBatt clearly is a chop shop that focuses merely on shipping product without any form of direct quality control, and their attitude on finding the root cause of product failure is unaccetably low. read more