An ok place at best for cigars. Asked for a particular box, took weeks to get it. Asked for the same box again and was told they don't have it yet I went to another location and found it on the shelf. No discount for box sales. Found the same box online for $40.00 less and free shipping. Not blaming the counter guy/gal. This is an owner problem Update: the owner contacted me within an hour, explained his situation and made things right. Much appreciated! read more

Vault - Vape Shops Near Me - Santa Clarita, California

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Overpriced! I bought a basic medium size/small size pipe for $16, I know glass isn't cheap but keep in mind, I worked for a wholesale smoking supplier and also worked at smoke shops in the past so to have your cheapest pipe priced at $10 just seems very price gouging Also, when I got home, I realize that I should've got a bubbler. Only because pipes don't have the smoothest hit sometimes and unless you have a catcher, then you can swallow the green and that's really unpleasant. I called and spoke to an associate who said she needed to talk to her boss I could exchange the pipe for the bubbler ( I hadn't even took the price tag off the pipe yet, it was unused) I called her back, probably 30 minutes later to get an update and she was told that she could not do the exchange and when I asked why she told me that if there was nothing wrong with the pipe, then we couldn't do returns or exchanges. From a business sense, if a customer decided that they would rather come back into the shop to spend more money on a product. I would let them do the exchange, especially if they didn't even put their lips to the pipe yet. You get more money from the customer, you get a returning customer and you'd get a better yelp review but that's just me. read more

Vault - Still had my price tag on it but wouldn't allow an exchange - Vape Shops Near Me - Santa Clarita, California

Terrible service will not go back there very rude people They're not friendly at all and it's a quiet place. They should learn how to be more respectful. read more

The service at this place is amazing.Ive been going here for 5 years and they always have what's in stock for me..Owner is a great guy,would recommend you using his business. read more

After moving to the area I happened upon vault by proximity, close to home. While the prices are a bit steep the had a decent selection and the distance was great. The issue was buying some of their gummies (THC-A) I was told that these were the strongest at 200mg per gummy. Being a three puffs to happy land kind of person I thought this meant the gummies would last a long time. After taking 3 gummies(600mg) and waiting several hours I was disappointed. While I got a very mild calming feeling it wasn't anything close to much lower dose gummies from legit shops. I brought the gummies back and was told there was nothing they could do except give me a 10% discount on more gummies. I'm sorry but $49.99 plus the tax for trash gummies is not what I call good business. I would rather drive a bit further for better service and a quality product. I wish them all the best, just not a business I'll be returning to. read more

Everyone is friendly and helpful. The LEAST stressful place I deal with regularly. Thanks guys!!!

Randomly closes during middle of day multiple times even if store hours don't say it.

Been coming here for a while. Kade is a cool dude, super informative. Deserves a raise for sure.

Amazing service. Quick and easy shopping. The store is clean which I appreciate. Their staff is super helpful and professional. This is my new spot. read more

By far the best vape shop in the valley. Not only are you treated with respect but you're giving all the information you need. In a way that is not normal. You really feel like a part of the family when you come here and they guarantee that they'll take care of you. If I had 5 more stars more to give I would. The gentleman's name is John and he's an amazing person read more

Awesome place! Excellent service and selection! Very clean. Marla was very nice and helpful!

I go to both locations regularly. awesome selection awesome people. I love my new Orion LVE!!! thank you!!!

I came to the store for the first time and was greeted by the sweetest guy (Kenji). We noticed that the store was kept so clean and organized. will definitely come back just for him, his customer service is really great. It's rare to see that these days, especially at smoke and vape shops. read more

So friendly and clean here. I love all their products and the hospitality that comes with all services!

Great Local Shop. Customer Service Is second To None And Everyone Is Knowledgeable And Very Helpful. I Definitely Recommend Giving Them Your Business. read more

Vault - Vape Shops Near Me - Santa Clarita, California

Came in to get a new mod. Jonnah helped me pick out the perfect set up and juice. Very clean store and set up. Easy parking. read more

Vault has great employees and a good selection for tons of different types of products. My only complaint is that sometimes the specific thing I want isn't in stock, but that happens at any store since COVID. Keep up the great work guys. read more

The employee was very welcoming right when I entered. He made a couple of jokes and made a great recommendation based on what I told him I needed. read more

Great shop, clean store, good selection, friendly service. Definitely recommend.

I tried to return a defective vape and they said there is nothing they can do, I guess I'll be shopping online instead of trying to help small businesses in my city read more

I've been coming to this location for years. I was happy to see the new owners take over and completely revamp the entire store. Not only is it aesthetically pleasing but also organized and has a wide variety of products geared towards any type of customer. I had a unlucky experience with a product and luckily the owner overheard me explaining to his employees Jonah & Nathan ( who are both more than helpful every time I come in). He almost immediately offered to replace the product and or give me my money back to purchase a new one. The customer service is excellent, the employees are both knowledgeable and friendly, and the owner is a class act! 10/10 would recommend any and all to visit this location and give it a try! Thank you Vault!! read more

Had a really good experience here. Prices are great the customer service was nice the guy was and helpful and they have an incredible selection of vape juices. read more

Best vape shop in the SCV. Customer service is amazing and they have a HUGE selection of disposables & vape juices!! My personal favorite spot. read more

First time coming here and helped me with everything i needed! Came in to try cbd products for the first time and loved it. Shoutout to luke and josh! read more

the guys in here were really cool and helpful and were wearing masks :) but i opened the plastic wrap on a brand new STIIIZY and it was all beat up. so i went back and asked for another different one and the one that i got the second time around is malfunctioning even after being "brand new". im upset :( read more

Josh is so knowledgeable and a great worker. He's friendly and kind and he is my favorite part about my favorite vape shop!!!!

All staff is super friendly and I've never seen them without a mask once. Very helpful and a large assortment of devices and product.

This place is beautiful for a smoke shop. There are new owners and very clean and professional. Very good customer service and easy to find everything. They also have everything for vapes, cape flavors and Cartier of brands, CBD, hookah, hookah flavors. The employees are also very helpful and super nice they know their stuff too. There aren't many nice smoke shops in the area and was happy find this near my house. This is definitely my new spot. Highly recommend. Thanks vault! You're awesome!! read more