THANKS TO THE WONDERFUL FOLKS AT SCHEELS IN OVERLAND PARK, KS I now have a loaner cable guard AT NO CHARGE and a new one on order from Mathew's and my d-loop is fixed and my peep is now served into the string. And the best part of all, I am hunting this weekend! This would have never happened had I continued with B&B's poor service and I would have missed the remainder of the archery season in KS. I will not waste any more time or money with B&B and Scheels now has my business moving forward. The next bow I purchase will be a Mathew's Halon or similar which will cost $1,500 plus. I would much rather deal with a company like Scheels that provides incredible customer service then a company like B&B that provides no customer service at all. Plus, I will now save gas money not having to drive all the way over to KC, MO. And not speaking with B&B on the phone ever again is just a bonus. WINNING WITH SCHEELS. Thank you Kole, Ron, Ted, Brandon, Tanner and Joe, you guys all rock!!!!
Backstory.....I have previously bought a Mathew's bow and 2 custom strings from B&B Archery (total spent in excess of $1400) and I feel that B&B Archery has changed since I first went there 4 years ago. Customer service is almost nonexistent and the answers given to questions about pricing and various solutions are short and not helpful. It's almost like they don't want to help you out. I live in KS and so to drive all the way over to this shop in KC, MO means I have to go out of my way.
Cont....My last 2 experiences with B&B have been poor. First, the custom string that I purchased this year was not done correctly. My D-loop was sideways and the peep wasn't even served into the string. To remedy this I took my bow to Scheels and they were more than happy to help me out. Upon fixing my string problems they noticed my cable guard was defective and had hair line fractures in it. I honestly have no idea this was the case as I've never dropped my Mathew's bow or had any problems with it; so I felt I was very fortunate that Scheels noticed the defective cable guard. Second, (Before deciding to use Scheels) I called B&B to see if they would tell me how much a new cable guard would cost for my Mathews bow and gave them the model and offered to give them the serial number; and I was told that they couldn't give me a price unless they saw my bow because there are too many parts to know for sure. I asked if they had any cable guards in stock and was told yes but then when asking them how much the in stock cable guards were, I was given the same poor response, "I have no idea how much they cost and you will just have to bring your bow in so we can see the part and call Mathews or check our pricing here; we just have too many parts to know the prices ahead of time". This is totally bogus and very crappy customer service and someone that doesn't care about customers. I then asked Scheels to help me out and they were more than happy to assist me the same day with AMAZING CUSTOMER SERVICE. read more