8/21 update: I was told they'd call me when the carbon plate came in. Most likely Friday, or Monday at the latest. I just called today (Tuesday), and it is in. Nobody called. This place is the worst in terms of customer service. ----------------------- I had to go here to get an carbon plate made for my shoe, due to a broken foot. The lady at the front desk is not the happiest person. She was worse on the phone than in person. Maybe needs some customer service training. I was here 3 years ago and remember having the same experience. I got here at 8am for my appt, which I made with her. Oooooppppssss..... she has no record of it. Big surprise. She was not pleasant when I told her she is the person I spoke with to make the appt. She did finally apologize and was able to find someone to help me, even though it was a 45 minute wait. I saw Margaret who was wonderful! The carbon plate will be in in a few days for me to pick up! Located in a strip mall, plenty of parking. read more

Very disappointed in Communication skills of staff. Call about service and was told to come on from another company but when I got here the Dr's had left early for the day. Why have me drive over here if they were not going to stay until closing time when they knew I was in route to their office. Very disappointed and hurting more from the added driving. One star for a live person answering the phone but, would have better to speak to a machine that said Dr's leave early today. At least I would not have driven over here. I would have waiting until Monday or tried somewhere else. Have left a message for Management to call me back. Let's see how that goes. read more

I was sent to Scheck and Siress by my podiatrist to be fitted for custom orthotics. I had a 9am appointment but I arrived a tad late. They were cool about it and saw me about 10 minutes later. The receptionists were warm and friendly. I met with Margaret who was awesome. She was really sweet and took her time to explain what she'd be doing and the reasons why. She explained the benefits of the orthotics and what I could expect once I started wearing them. She also talked at length about the type of shoes I should avoid, the kind of shoes I should be wearing and where I could find them. She was clearly someone invested in my care which was refreshing. She took her time taking impressions of both my feet while explaining the structure of my feet and why I might be having the issues I'm experiencing. The entire process took about 20 minutes and we were done. She stated that she'd make the orthotics in about 2-3 weeks and she'd call to let me know when they were done. She stated I shouldn't hesitate to contact her in the meantime if I had question or concerns. I'm confident that the orthotics will be well made and hopeful that they will provide me relief and comfort. The office gets major points for timely service, friendly staff members and caring medical professionals. All too often doctors keep you waiting well past your appointment time only to spend minimal time with you. Their lack of care and concern is evident whether it's voiced by the patient or not. This is NOT the case with Scheck and Siress. read more

I love this place! Matt and Max are fantastic! Help with all my needs, I have a below knee prosthetic and have no problems with their help and fantastic experience. I highly recommend this company. read more

Been a orthodotic patient for over 10 years and most recently a below the knee amputee. Thanks to the great staff, my life changing situation has been much easier to navigate with the fine people here! Especially my technicians Matt, and Tina! Thank You! read more

This place is horrible. I was sent here for a fitted brace for hip surgery. The brace was never fit right, and dug into my stitches. When I came into have it fixed, the doctor and receptionist were both rude and made me feel like an inconvenience when the problem was a fault of theirs. I only came here because its what insurance covered. If you have the choice, go somewhere else. read more

I was lied to by one of their salesmen while I was in the hospital. The told me the device was much less expensive than the bill they sent me for this piece of plastic that didn't work. When I questioned their bill, they gave me some story that I should have acquired the device while still in the hospital and I shouldn't have gone to the store. Thing didn't even work. Over $1000 for a piece of garbage. Useless. read more

I've been using them for the previous 5 years for foot orthotics never had a problem. New policy's in 2017 will have me going to a new place. They charge you $40 sitting fee that will go towards the balance if you owe. But what they don't tell you know is you have to do all the leg work all contact your own insurance company to see how much they pay, what's your coinsurance and about 10 other questions that I have no clue about. I now have been waiting for 3 weeks for them to come in because they are on 'back order" buyer's beware not a good company to do business with. It feels like I work for them read more

I was originally scheduled to be fitted in a CAM Boot for my broken leg and ankle at another Scheck & Siress location. Unfortunately, I had to cancel the appointment as I was temporarily relocated. I contacted the Hickory Hills office on a Monday and the kind Receptionist fit me into their busy appointment schedule on Thursday of that same week. I was prepared for a long wait since I was a "squeeze-in" appointment, but was pleasantly surprised to be called back in about 5 minutes. Upon my arrival, I was greeted warmly and with smiles by the helpful front-desk staff, who made me feel like a VIP. The prosthetist, Bob, was very thorough as he applied my boot, explaining how the device worked and patiently answering my questions. I was also impressed that I was in and out of the office in about 30 minutes! Kudos!...to this wonderful group of professionals who clearly care about the patients they serve. read more